#32904 · PROGRAMA NUEVO
ID interno: 10918000011003175
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
23/3/26, 9:26
Resuelto
31/3/26, 9:03
Actualizado
2/4/26, 9:05
Asignado
Mar 30, 2026 11:12 AM
Respondido
Mar 31, 2026 11:03 AM
Completado
Apr 2, 2026 11:05 AM
First resp. due
Mar 24, 2026 10:26 AM
Due by
Mar 25, 2026 10:26 AM
Tiempo de resolución
191.6 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días,
Os escribimos para comentaros que el programa nuevo que se instaló hace una semana nos va bastante lento en determinadas acciones. Por ejemplo, cuando queremos mirar la pantalla de pagos tarda bastante en cargarse. En ocasiones si hemos querido mirar la pantalla
y justo viene una clienta a pagar, como ya no se abre una pagina a parte, tenemos que cerrar la sesión porque se queda mucho tiempo pensando. Lo mismo nos ocurre cuando hacemos la declaración de cierre que tarda mucho en abrirse la pantalla y en hacerse el
cierre final.
Un saludo
Joana
Resolución
Hemos corregido la tarea que evitaba la lentitud. En principio deberia de funcionar correctamente. Cualquier cosa nos decís.
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