#32903 · Not Provided
ID interno: 10918000011003155
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
23/3/26, 9:08
Resuelto
30/3/26, 14:50
Actualizado
1/4/26, 15:05
Asignado
Mar 30, 2026 04:48 PM
Respondido
Mar 30, 2026 04:50 PM
Completado
Apr 1, 2026 05:05 PM
First resp. due
Mar 24, 2026 10:08 AM
Due by
Mar 25, 2026 10:08 AM
Tiempo de resolución
173.7 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días:
Ya lo comenté hace tiempo, antes, cuando imprimíamos un albarán sólo salía una copia, ahora salen dos, y me parece un gasto de tinta y papel porque no necesitamos la segunda copia, no podéis cambiarlo?
Ya nos diréis.
Gracias, un saludo
Resolución
Hola,
No podemos hacer lo que comentas ya que para el operador logístico necesitamos esas dos copias pero vosotras podéis cancelar la segundo impresión si queréis cuando vais a imprimir .
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">No podemos hacer lo que comentas ya que para el operador logístico necesitamos esas dos copias pero vosotras podéis cancelar la segundo impresión si queréis cuando vais a imprimir .</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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