#32889 · TARJETA REGALO PERDIDA
ID interno: 10918000010975861
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
20/3/26, 18:38
Resuelto
23/3/26, 10:26
Actualizado
25/3/26, 11:02
Asignado
Mar 23, 2026 08:37 AM
Respondido
Mar 23, 2026 11:24 AM
Completado
Mar 25, 2026 12:02 PM
First resp. due
Mar 24, 2026 08:00 AM
Due by
Mar 25, 2026 08:00 AM
Tiempo de resolución
63.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas,nos ponemos en contacto con vosotros por una clienta que quiere hacer una compra en tienda con tarjeta regalo pero no tiene la tarjeta físicamente,hemos probado poner el numero manualmente pero el saldo actual pone 0 hemos mirado los movimientos y no la ha gastado.La clienta presenta el ticket de compra con el numero de la tarjeta regalo como justificante,nos podéis ayudar para saber si podemos hacer algo en este caso.
Adjuntamos foto del ticket.
Muchas gracias,un saludo.
Cris
Resolución
Si tenéis cualquier duda hacédnoslo saber.
JSON crudo (detalle completo)
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{
"id": "10918000010975869",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_5507745589159106616_parse_5966929357204666771\">\n<div class=\"x_1531975202WordSection1\">\n<p class=\"MsoNormal\">Buenas,nos ponemos en contacto con vosotros por una clienta que quiere hacer una compra en tienda con tarjeta regalo pero no tiene la tarjeta físicamente,hemos probado poner el numero manualmente pero el saldo actual pone 0 hemos mirado\n los movimientos y no la ha gastado.La clienta presenta el ticket de compra con el numero de la tarjeta regalo como justificante,nos podéis ayudar para saber si podemos hacer algo en este caso.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Adjuntamos foto del ticket.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias,un saludo.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Cris</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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},
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"id": "10918000001574383",
"name": "Vales / Tarjetas Regalo"
},
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},
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"display_value": "Mar 20, 2026 07:38 PM"
},
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"name": "Incidencia"
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},
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},
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"value": "1774436540598",
"display_value": "Mar 25, 2026 12:02 PM"
},
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