#32880 · Renombrar Subfamilia

ID interno: 10918000010975701

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Estado

Waiting for Customer

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Procedimientos BC

Tipo

Petición

Canal

E-Mail

SLA

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Cecile Pelach

Técnico

Piero Belletich

Departamento

Compras

Request Type

Petición

Creado

20/3/26, 12:14

Resuelto

Actualizado

14/4/26, 16:13

Asignado

Mar 20, 2026 01:17 PM

Respondido

Apr 14, 2026 06:00 PM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Piero Belletich

Descripción

Hola Piero,

 

Queremos eliminar la Familia de VARIOS y añadirla a la familia COMPLES.

¿Cómo podemos proceder con éste cambio?

 

Gracias y saludos,

 

New_Logo_01_.gif

Cecile Pelach
Head of Buying

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 630237933
www.browniespain.com

 

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

 

 

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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7535863052129817217_parse_149345008607698968\">\n<div class=\"x_1726661948WordSection1\">\n<p class=\"MsoNormal\">Hola Piero,</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Queremos eliminar la Familia de VARIOS y añadirla a la familia COMPLES.</p>\n<p class=\"MsoNormal\">¿Cómo podemos proceder con éste cambio?</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Gracias y saludos,</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<table class=\"x_1726661948MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"635\" style=\"width:476.25pt\">\n<tbody>\n<tr>\n<td width=\"125\" valign=\"top\" style=\"width:93.75pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"95\" height=\"95\" style=\"width:0.993in; height:0.993in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7384444&amp;ACTION=FILE\" alt=\"New_Logo_01_.gif\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Cecile Pelach</span></b><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Head of Buying</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7384445&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7384446&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7384447&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7384448&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"280\" valign=\"top\" style=\"width:210pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+34&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">630237933</span></a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"635\" colspan=\"3\" valign=\"top\" style=\"width:476.25pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">&nbsp;</span></p>\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a>&nbsp;Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario,\n o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje\n original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p style=\"margin:0.1pt\"><span style=\"font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
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