#32871 · EXT: Case CS2020630 - Customer Reference: -opened-Retirada de equipo antiguo
ID interno: 10918000010975535
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Impresora
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
20/3/26, 10:19
Resuelto
20/3/26, 11:04
Actualizado
22/3/26, 12:01
Asignado
Mar 20, 2026 12:04 PM
Respondido
Mar 20, 2026 12:04 PM
Completado
Mar 22, 2026 01:01 PM
First resp. due
Mar 23, 2026 11:19 AM
Due by
Mar 24, 2026 11:19 AM
Tiempo de resolución
0.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
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Descripción del asunto: Mitxel Sulca*680658288 9-21 h
Muchas gracias,
Servicio y Soporte de Canon
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Resolución
JSON crudo (detalle completo)
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