#32824 · Se ha anulado una transacción sin querer
ID interno: 10918000010965203
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
18/3/26, 10:59
Resuelto
24/3/26, 7:40
Actualizado
26/3/26, 8:02
Asignado
Mar 20, 2026 03:12 PM
Respondido
Mar 24, 2026 08:40 AM
Completado
Mar 26, 2026 09:02 AM
First resp. due
Mar 19, 2026 11:59 AM
Due by
Mar 20, 2026 11:59 AM
Tiempo de resolución
140.7 h
Overdue
SíFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
e9eaa1ad-b1b9-4237-affb-053044171121.jpg
Hola, buenos días,
Hace 5 min he hecho una venta de un bolso y un sobre. Ha pagado con tarjeta, ha salido el ticket y el de regalo también lo he impreso. Pero sin querer en transacciones, le he dado a anular y copiar, me daba la opción de cancelar y le di, pero aun así me salió
el ticket de devolución y esa transacción se anuló aun sin yo querer. No se ha hecho ninguna devolución de dinero ni nada, solo en el sistema aparece como devolución. Ahora me sale como si esa venta no se hubiera hecho y tuviera que cobrar otra vez.
Además en las ventas de la tienda no sale tampoco... No se que ha podido pasar pero ese dinero no esta devuelto y no se si el ticket que tiene la señora es valido.
Muchas gracias.
Un saludo
Resolución
Hola chicas
Ya esta solventado internamente.
Un saludo.
JSON crudo (detalle completo)
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