#32819 · Tickets digitales Eci Diagonal
ID interno: 10918000010965115
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
18/3/26, 8:38
Resuelto
20/3/26, 7:39
Actualizado
22/3/26, 8:01
Asignado
Mar 19, 2026 03:11 PM
Respondido
Mar 19, 2026 03:13 PM
Completado
Mar 22, 2026 09:01 AM
First resp. due
Mar 19, 2026 01:03 PM
Due by
Mar 20, 2026 01:03 PM
Tiempo de resolución
47.0 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenos días,
A menudo se nos queda bloqueado el sistema y no podemos revisar los tickets. Si que se nos abre pero no podemos subir o bajar para verlo completo.
Cambiamos los tickets en papel por el digital, y nos parece un cambio estupendo ya que realmente no necesitamos la impresión. Pero si que es importante que podamos verlos igualmente aunque sea de esta nueva manera.
No se si es algo normal, pero nos pasa bastante a menudo.
Lo necesitamos sobre todo para la revisión de inventarios, para ver que se han plasmado todas las transacciones correctamente.
Gracias y un saludo,
Maria Delmás
Resolución
Solucionado.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_6122188746330282825_parse_3317716582658767879\">\n<div class=\"x_1270094848WordSection1\">\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Buenos días, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">A menudo se nos queda bloqueado el sistema y no podemos revisar los tickets. Si que se nos abre pero no podemos subir o bajar para verlo completo.\n</p>\n<p class=\"MsoNormal\">Cambiamos los tickets en papel por el digital, y nos parece un cambio estupendo ya que realmente no necesitamos la impresión. Pero si que es importante que podamos verlos igualmente aunque sea de esta nueva manera.\n</p>\n<p class=\"MsoNormal\">No se si es algo normal, pero nos pasa bastante a menudo. \n</p>\n<p class=\"MsoNormal\">Lo necesitamos sobre todo para la revisión de inventarios, para ver que se han plasmado todas las transacciones correctamente.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias y un saludo, </p>\n<p class=\"MsoNormal\">Maria Delmás </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"1024\" height=\"768\" style=\"width:10.6666in; height:8in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7380765&ACTION=FILE\"/></p>\n</div>\n</div>",
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