#32808 · EXT: Re: Brownie - VICLJZPTL- Reembolso

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  "description": "\n\n\n<div style=\"width:100% !important; margin:0; padding:0\" class=\"zm_6386828110762304439_parse_4072178298213451220\">\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"/></p>\n<div class=\"x_236559472zd-comment\" dir=\"auto\">Hola Iratxe,<br/>\n&nbsp;<br/>\nGracias por contactar con Brownie.<br/>\n&nbsp;<br/>\nSentimos comunicarte que se ha emitido el reembolso de tu pedido VICLJZPTL, el cual deberías recibir en tu cuenta en los próximos 5-7 con un máximo de 15 días dependiendo de la entidad bancaria.&nbsp;<br/>\n&nbsp;<br/>\nA modo de disculpa por las molestias ocasionadas, nos encantaría ofrecerte un código de descuento por si deseas realizar una nueva compra en la página web.<br/>\n&nbsp;<br/>\nEl código de descuento: SORRY10.<br/>\n&nbsp;<br/>\nTiene validez de un mes desde la fecha de hoy, es exclusivo online, habilitado para tu email y puedes aplicarlo en el carrito de compra antes de finalizar el pedido, aplicará un 10% de descuento (no es compatible con otros descuentos que pueda haber activos).<br/>\n&nbsp;<br/>\nUna vez más pedimos disculpa por esta situación y todas las molestias ocasionadas. Estamos mejorando para que algo así no vuelva a suceder en un futuro.<br/>\n&nbsp;<br/>\nCualquier duda que pueda surgir no dudes en contactar con nosotros de lunes a viernes a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.<br/>\n&nbsp;<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/es/contacto?tipo=2\">Contáctanos (browniespain.com)</a><br/>\n&nbsp;<br/>\nSaludos,&nbsp;<br/>\n&nbsp;<br/>\nEquipo Brownie<br/>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_236559472zendesk_quote\">\n<div class=\"x_236559472zendesk_attr\">On March 17, 2026 at 10:16:37 AM UTC, <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:iratxeedu@gmail.com\">iratxeedu@gmail.com</a> wrote:<br/>\n</div>\n<blockquote class=\"x_236559472zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n<div dir=\"ltr\">\n<div dir=\"ltr\">\n<div dir=\"ltr\">\n<p class=\"x_236559472gmail-isSelectedEnd\"><b><u>A la atención del Departamento de Atención al Cliente de Brownie Spain:</u></b></p>\n<p class=\"x_236559472gmail-isSelectedEnd\">Buenos días,</p>\n<p class=\"x_236559472gmail-isSelectedEnd\">En relación con mi reclamación <b>nº 582120</b>, relativa a la e<b>ntrega errónea del pedido nº VICLJZPTL</b>, acuso recibo de su reciente comunicación en la que indican que procederán al reembolso de la totalidad del\n importe abonado.</p>\n<p class=\"x_236559472gmail-isSelectedEnd\">Mediante el presente escrito,<b> reitero de forma expresa que dicha medida NO constituye una solución válida ni satisfactoria en el presente caso</b>. Tal y como les he venido trasladando en comunicaciones anteriores,\n mi voluntad contractual ha sido <b>desde el inicio la adquisición y recepción de los\n<u>artículos comprados</u></b>. En consecuencia, la simple devolución del importe&nbsp;<b>NO SUPONE</b> el adecuado cumplimiento de la prestación debida\n<b>NI RESTITUYE</b> el objeto del contrato, generando además PERJUICIOS ADICIONALES derivados de una incidencia que, E<b>N NINGÚN CASO ME RESULTA IMPUTABLE.</b></p>\n<p>Asimismo, dejo constancia de que la incidencia producida en relación con la dirección de envío es\n<b>completamente ajena a mi responsabilidad</b>, c<b>orrespondiendo a su empresa garantizar la correcta ejecución del contrato y la entrega efectiva del pedido en la dirección facilitada.</b></p>\n</div>\n<div dir=\"ltr\">\n<div dir=\"ltr\">\n<p class=\"x_236559472gmail-isSelectedEnd\">En virtud de lo anterior, y ante la ausencia de una solución efectiva, adecuada y proporcional hasta la fecha, les informo que\n<b>procederé a hacer pública mi insatisfactoria experiencia con Uds. a través de redes sociales, plataformas de valoración y demás canales de difusión que estén en mi mano, reflejando objetivamente la gestión recibida, para que sus potenciales clientes valoren\n su forma de proceder</b>. Asimismo, me reservo expresamente el ejercicio de cuantas acciones legales y reclamaciones en materia de consumo pudieran corresponderme.&nbsp;&nbsp;</p>\n<p class=\"x_236559472gmail-isSelectedEnd\">Lamento señalar que la gestión realizada impacta\n<b>muy negativamente en mi confianza como cliente</b>, con la consiguiente<b> pérdida</b> de la misma, generando además un\n<b>impacto reputacional negativo </b>para su marca, derivado de una actuación que no puede considerarse conforme a los estándares exigibles en el marco de una correcta relación de consumo.&nbsp;</p>\n<p class=\"x_236559472gmail-isSelectedEnd\">Lo único que consiguen con este tipo de gestiones es una pérdida de clientes y un impacto negativo para su marca.</p>\n<p class=\"MsoNormal\" style=\"margin:0cm 0cm 8pt; line-height:15.6933px\"><font face=\"arial, sans-serif\">Atentamente</font></p>\n<p class=\"MsoNormal\" style=\"margin:0cm 0cm 8pt; line-height:15.6933px\"><font face=\"arial, sans-serif\">Iratxe Baranguan</font></p>\n</div>\n<br/>\n<div class=\"x_236559472gmail_quote\">\n<div dir=\"ltr\" class=\"x_236559472gmail_attr\">El jue, 12 mar 2026 a las 9:27, Support (&lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:info@browniespain.com\">info@browniespain.com</a>&gt;) escribió:<br/>\n</div>\n<blockquote class=\"x_236559472gmail_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n<div><u></u>\n<div style=\"margin:0px; padding:0px; width:100%\">\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"/></p>\n<div dir=\"auto\">Hola Iratxe,<br/>\n<br/>\nGracias por contactar con Browniespain.&nbsp;<br/>\n<br/>\nEn respuesta a tu reclamación, te informamos de que hemos solicitado al transportista la confirmación sobre si el pedido está en proceso de retorno. Todavía no hemos recibido respuesta, pero en cuanto tengamos novedades te lo comunicaremos.<br/>\n<br/>\nCualquier duda que pueda surgir no dudes en contactar con nosotros de lunes a viernes a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.&nbsp;<br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/es/contacto\">Contáctanos (browniespain.com)</a><br/>\n&nbsp;<br/>\nSaludos,&nbsp;<br/>\n&nbsp;<br/>\nEquipo Brownie<br/>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0px 14px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div>\n<div>On March 12, 2026 at 8:12:06 AM UTC, <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:iratxeedu@gmail.com\">\niratxeedu@gmail.com</a> wrote:<br/>\n</div>\n<blockquote style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n<div dir=\"ltr\">\n<table cellpadding=\"0\" id=\"x_236559472m_683510350167294869m_-7099321366760469212m_-7775056118554824908gmail-undefined\" style=\"width:1094.4px; table-layout:fixed; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"width:1094.4px; vertical-align:top; height:100px\">\n<div id=\"x_236559472m_683510350167294869m_-7099321366760469212m_-7775056118554824908gmail-:uy\" style=\"border-radius:1px; padding:0px 0px 16px; border:0px; margin:0px\">\n<div>\n<div id=\"x_236559472m_683510350167294869m_-7099321366760469212m_-7775056118554824908gmail-:uu\" style=\"font-size-adjust:none; font-stretch:normal; line-height:1.5; border:0px; overflow:visible hidden; width:1094.4px; outline:none; direction:ltr; min-height:85px\">\n</div>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n<div dir=\"ltr\">Estimados Equipo de Brownie,\n<div>\n<p>Les agradecería que me informaran sobre el estado de mi reclamación nº\n<strong>582120</strong>, relativa a la <strong>entrega errónea del pedido nº VICLJZPTL</strong>.</p>\n<p>Desconozco si finalmente la empresa de transporte ha conseguido efectuar la entrega en la dirección indicada&nbsp; en mi pedido o si, por el contrario, el paquete ha sido devuelto a sus almacenes.</p>\n<p>En el supuesto&nbsp;&nbsp;de que el paquete haya sido devuelto a sus almacenes, les agradecería que me confirmaran que el pedido será&nbsp;<strong>reenviado a una dirección de mi conveniencia</strong> o, alternativamente,\n<strong>redirigido al establecimiento de Brownie más cercano a mi ubicación</strong>, concretamente al\n<strong>establecimiento de Brownie en Bilbao</strong>.</p>\n<p>Asimismo, deseo dejar constancia expresa de que, <strong>en caso de devolución del paquete a sus almacenes, el reembolso del importe abonado no constituye una solución válida ni satisfactoria</strong>. Mi voluntad contractual ha sido, desde el\n inicio, <strong>la adquisición y recepción de los artículos comprados</strong>, por lo que la simple devolución del importe\n<strong>no restituye adecuadamente la prestación debida ni satisface el objeto del contrato</strong>, además de ocasionarme perjuicios derivados de una incidencia que n<u>o me es imputable.</u></p>\n<p>En este sentido, conviene recordar que, de conformidad con la <strong>\nnormativa de protección de consumidores y usuarios</strong>, el vendedor es responsable de la correcta ejecución del contrato de compraventa, incluida la\n<strong>entrega efectiva del bien adquirido</strong>, no pudiendo trasladarse al consumidor las consecuencias derivadas de incidencias imputables a la operativa del transporte o a la organización interna del vendedor o de sus proveedores logísticos.</p>\n<p>Por todo lo anterior, les&nbsp;<strong>solicito amablemente que se adopten las medidas necesarias para garantizar la correcta entrega del pedido</strong>, ya sea mediante un nuevo envío a la dirección que indique o mediante su entrega en un establecimiento\n cercano.</p>\n<p></p>\n<p>Quedo a la espera de su confirmación y de una solución a la mayor brevedad posible. Muchas gracias por adelantado.</p>\n<p>Atentamente,</p>\n</div>\n<div>Iratxe Baranguan</div>\n</div>\n<br/>\n<div class=\"x_236559472gmail_quote\">\n<div dir=\"ltr\" class=\"x_236559472gmail_attr\">El lun, 9 mar 2026 a las 12:10, Support (&lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:info@browniespain.com\">info@browniespain.com</a>&gt;) escribió:<br/>\n</div>\n<blockquote class=\"x_236559472gmail_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n<div><u></u>\n<div style=\"margin:0px; padding:0px; width:100%\">\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"/></p>\n<div dir=\"auto\">Hola Iratxe,<br/>\n&nbsp;<br/>\nGracias por contactar con Brownie.<br/>\n&nbsp;<br/>\nHemos contactado con el departamento correspondiente para poder darte una respuesta lo antes posible, número de reclamación: 582120<br/>\n&nbsp;<br/>\nCualquier duda que pueda surgir no dudes en contactar con nosotros a través de nuestro nuevo WhatsApp +34 676 24 37 05 o a través de nuestro chat de 09 a 18 horas.&nbsp;<br/>\n&nbsp;<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/es/contacto?tipo=2\">Contáctanos (browniespain.com)</a><br/>\n&nbsp;<br/>\nSaludos,&nbsp;<br/>\n&nbsp;<br/>\nEquipo Brownie<br/>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:&quot;Lucida Grande&quot;, Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0px 14px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<span style=\"color:rgb(255, 255, 255)\">[4YMK76-ZNZZY]</span>\n<div style=\"display:none\">\n<div></div>\n</div>\n</div>\n</div>\n</blockquote>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:Calibri; color:black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n<span style=\"color:rgb(255, 255, 255)\">[4YMK76-ZNZZY]</span> </blockquote>\n</div>\n<div style=\"display:none\">\n<div></div>\n</div>\n</div>\n</div>\n</blockquote>\n</div>\n</div>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_236559472zd_encoded_id\">[4YMK76-ZNZZY]</span>\n</blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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