#32806 · Zebra ECI Tenerife
ID interno: 10918000010958883
Estado
Resuelta
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Zebra RFID40
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
17/3/26, 13:40
Resuelto
14/4/26, 8:21
Actualizado
14/4/26, 8:44
Asignado
Mar 17, 2026 02:41 PM
Respondido
Mar 26, 2026 12:39 PM
Completado
—
First resp. due
Mar 18, 2026 02:40 PM
Due by
Mar 19, 2026 02:40 PM
Tiempo de resolución
666.7 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Hola, buenos días, desde el viernes llevamos con problemas con la zebra. Cuando llegó la mercancía el viernes pasado, no la pude recepcionar porque el lector no funcionaba, pude leer los albaranes pero no cogía el RFID de las etiquetas. Llamé a soporte e intentamos arreglarla, la reiniciamos, sacamos batería, etc.. y lo tuvimos que hacer manual porque nunca funcionó.
Hoy nos volvió a llegar la mercancía y no nos deja ni escanear los albaranes, ya no sale ni la luz roja.
Esta semana no haremos inventario si sigue dando fallos.
Esperamos respuestas de cómo proceder.
Gracias, buen día 😊
ECI Tenerife
Browniespain
Resolución
En principio deberíais haber recibido la Zebra. En caso de que no sea así hacédnoslo saber.
JSON crudo (detalle completo)
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