#32793 · RV: EXT: BROWNIExDelfiRucker
ID interno: 10918000010958649
Estado
Cerrada
Prioridad
Normal
Urgencia
Normal
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Darktrace
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
17/3/26, 10:15
Resuelto
17/3/26, 15:41
Actualizado
19/3/26, 15:59
Asignado
Mar 17, 2026 11:16 AM
Respondido
Mar 17, 2026 04:41 PM
Completado
Mar 19, 2026 04:59 PM
First resp. due
Mar 18, 2026 11:15 AM
Due by
Mar 19, 2026 11:15 AM
Tiempo de resolución
5.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
|
C/ Castanyer 29 |
||
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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Enviado: jueves, 12 de marzo de 2026 16:28
Para: Ariadna Cots <ariadna.cots@browniespain.com>; Elena López <elena.lopez@browniespain.com>
Asunto: EXT: BROWNIExDelfiRucker
Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_6568721472295881547_parse_5236643403620363715\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_347878394elementToProof\">\nBuenos días,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_347878394elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_347878394elementToProof\">\nNecesitaría desbloquear este link.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_347878394elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_347878394elementToProof\">\nGracias</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div id=\"x_347878394Signature\">\n<table style=\"width:635px\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; width:125px\">\n<p style=\"margin:0.1pt; font-family:Arial; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" href=\"https://www.browniespain.com/\"><img style=\"width:95px; height:95px; margin-top:0px; margin-bottom:0px\" height=\"95\" width=\"95\" alt=\"New_Logo_01_.gif\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7380479&ACTION=FILE\"/></a></p>\n</td>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<b>Ariadna Cots</b><br/>\n<span style=\"font-size:8pt\">COMMUNICATION & PR</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_347878394x_socialLink\" href=\"https://www.facebook.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7380480&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_347878394x_socialLink\" href=\"https://instagram.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7380481&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_347878394x_socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7380482&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_347878394x_socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7380483&ACTION=FILE\"/></a></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:280px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<span style=\"color:rgb(0, 0, 0)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); margin-top:0px; margin-bottom:0px\">\n680224578</a><br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td style=\"vertical-align:top; width:635px\" colspan=\"3\">\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n</p>\n</div>\n<div id=\"x_347878394appendonsend\"></div>\n<hr style=\"width:98%\"/>\n<div id=\"x_347878394divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Delfina Rucker <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:delfina.rucker@gmail.com\">delfina.rucker@gmail.com</a>><br/>\n<b>Enviado:</b> jueves, 12 de marzo de 2026 16:28<br/>\n<b>Para:</b> Ariadna Cots <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ariadna.cots@browniespain.com\">ariadna.cots@browniespain.com</a>>; Elena López <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:elena.lopez@browniespain.com\">elena.lopez@browniespain.com</a>><br/>\n<b>Asunto:</b> EXT: BROWNIExDelfiRucker</font>\n<div> </div>\n</div>\n<div>\n<div dir=\"ltr\">\n<div>\n<div>\n<div dir=\"ltr\">Buenas tardes, \n<div><br/>\n</div>\n<div>Les envío el video editado. Si les parece bien, acordamos una hora para subir ustedes el video y yo el post y los links a mi perfil para que las chicas puedan seguir el recorrido y que me puedan hacer las dudas que tengan. Díganme qué les parece. Puede\n ser que el archivo no se envíe con buena calidad, si es el caso avísenme y lo intento de nuevo.</div>\n<div>\n<div>\n<div dir=\"ltr\">\n<div><br/>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n<div>\n<div>\n<div dir=\"ltr\">\n<div><br/>\n</div>\n<div id=\"x_m_241117725172138860519ce2a58860f1f263ba1\" class=\"x_347878394x_gmail_inbodymedia x_347878394x_gmail_chip x_347878394x_gmail_drive_chip\" style=\"display:block; min-height:56px; max-height:500px; margin:8px 0px; width:303px; border-radius:16px; font-weight:500; font-size:0.875em; background-color:rgb(221, 227, 234); border:1px solid rgb(221, 221, 221)\">\n<div style=\"vertical-align:middle; margin:auto 10px; padding:16px 0px\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eu01.l.antigena.com/l/5S2HPkmy5vnZ23OZzRlbTmEviUvFjMeKfN23TTp7F-B1b_-N8YaJfCj-Cx2se5AYf4VRQjhsMlA1X2WwTnmmL~Ii6TOn7p01ohpCtiLlgWMwClXH7GCyh0zyNJzX1fwvWafcVLzDer_jWuqtqYomoi3p8Pt301G1eV2QTjx7VjTOmhcmO3eSCG8NnBfnGzqTKLmxDrIyJvoOTh0lO7q0nLVX5_PNN6CafGChk~Ool9_MZ~ZZ33\"><img alt=\"Archivo de vídeo\" style=\"display:block; height:18px; width:18px; padding:3px\" src=\"https://drive-thirdparty.googleusercontent.com/32/type/video/quicktime\"/></a></div>\n<div style=\"vertical-align:middle\">\n<div title=\"copy_3205C3E7-A4A9-4A49-B85D-E39CD310DF90.mov\" style=\"color:rgb(11, 87, 208)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eu01.l.antigena.com/l/5S2HPkmy5vnZ23OZzRlbTmEviUvFjMeKfN23TTp7F-B1b_-N8YaJfCj-Cx2se5AYf4VRQjhsMlA1X2WwTnmmL~Ii6TOn7p01ohpCtiLlgWMwClXH7GCyh0zyNJzX1fwvWafcVLzDer_jWuqtqYomoi3p8Pt301G1eV2QTjx7VjTOmhcmO3eSCG8NnBfnGzqTKLmxDrIyJvoOTh0lO7q0nLVX5_PNN6CafGChk~Ool9_MZ~ZZ33\" style=\"text-decoration:none; color:inherit\"><span style=\"width:211px; overflow:hidden; white-space:nowrap; vertical-align:middle; line-height:56px; text-align:left; text-decoration:none\">copy_3205C3E7-A4A9-4A49-B85D-E39CD310DF90.mov</span></a></div>\n<div><span class=\"x_347878394x_gmail_drive_chip_status_text\" style=\"display:none; width:211px; overflow:hidden; white-space:nowrap; vertical-align:top; text-align:left\">Añadido</span><span class=\"x_347878394x_gmail_drive_chip_retry_text\" style=\"display:none; width:211px; overflow:hidden; white-space:nowrap; vertical-align:top; text-align:left\"></span></div>\n</div>\n<div class=\"x_347878394x_gmail_drive_chip_delete_button\" style=\"display:none\">\n<div class=\"x_347878394x_gmail_drive_chip_delete_button_icon\"></div>\n</div>\n</div>\n</div>\n<div><br/>\n</div>\n</div>\n</div>\n<div>\n<div><br/>\n</div>\n<br/>\n<div>Saludos,</div>\n<div>Delfina Rucker</div>\n<div id=\"x_m_2411177251721388605m_-8384510237232879128m_2134419717337001603m_-426769741420463534DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2\">\n<br/>\n<table style=\"border-top-width:1px; border-top-color:rgb(211, 212, 222)\">\n<tbody>\n<tr>\n<td style=\"width:55px; padding-top:13px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail\"><img alt=\"\" width=\"46\" height=\"29\" style=\"width:46px; height:29px\" src=\"https://s-install.avcdn.net/ipm/preview/icons/icon-envelope-tick-green-avg-v1.png\"/></a></td>\n<td style=\"width:470px; padding-top:12px; font-size:13px; font-family:Arial, Helvetica, sans-serif; line-height:18px; color:rgb(65, 66, 78)\">\nLibre de virus.<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail\" style=\"font-family:Arial, Helvetica, sans-serif; color:rgb(68, 83, 234)\">www.avg.com</a></td>\n</tr>\n</tbody>\n</table>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"#_2298021062709853988_x_m_2411177251721388605_m_-8384510237232879128_m_2134419717337001603_m_-426769741420463534_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2\"></a></div>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>\n</div>",
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