#32790 · RE: Tarjeta regalo
ID interno: 10918000010958589
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
17/3/26, 8:51
Resuelto
17/3/26, 10:12
Actualizado
19/3/26, 10:59
Asignado
Mar 17, 2026 09:56 AM
Respondido
Mar 17, 2026 11:12 AM
Completado
Mar 19, 2026 11:59 AM
First resp. due
Mar 18, 2026 09:51 AM
Due by
Mar 19, 2026 09:51 AM
Tiempo de resolución
1.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
|
C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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Enviado: sábado, 14 de marzo de 2026 19:16
Para: Soporte <soporte@browniespain.com>
Cc: Cierres <cierres@browniespain.com>
Asunto: Tarjeta regalo
Buenas,
En el día de hoy vino una señora que sin querer cuando cobramos dejamos sin saldo la tarjeta regalo. Hemos visto los movimientos con soporte y hemos realizado el cobro por Datáfono Externo.
Dejamos los datos a continuación
N ticket: 0000000W40000004280
TPV: M007068
Fecha: 7/02/2026
Hora: 18:58:06
Tarjeta regalo n: 000052024240006001
Muchas gracias de antemano.
Resolución
Sergio.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">El importe es de 63,90€.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_4948756289766132515_parse_6483315384698496962\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1909499126elementToProof\">\n¿Podríais detallarnos el importe, por favor?</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1909499126elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1909499126elementToProof\">\nMuchas gracias,</div>\n<div id=\"x_1909499126appendonsend\"></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div id=\"x_1909499126Signature\">\n<table style=\"width:635px\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; width:125px\">\n<p style=\"margin:0.1pt; font-family:Arial; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" href=\"https://www.browniespain.com/\"><img style=\"width:95px; height:95px; margin-top:0px; margin-bottom:0px\" height=\"95\" width=\"95\" alt=\"New_Logo_01_.gif\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7380441&ACTION=FILE\"/></a></p>\n</td>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<b>Marta Diaz</b><br/>\n<span style=\"font-size:8pt\">Administration</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_1909499126x_socialLink\" href=\"https://www.facebook.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7380442&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_1909499126x_socialLink\" href=\"https://instagram.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7380443&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_1909499126x_socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7380444&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_1909499126x_socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7380445&ACTION=FILE\"/></a></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:280px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<span style=\"color:rgb(0, 0, 0)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n<br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td style=\"vertical-align:top; width:635px\" colspan=\"3\">\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n</p>\n</div>\n<hr style=\"width:98%\"/>\n<div id=\"x_1909499126divRplyFwdMsg\">\n<div style=\"direction:ltr; font-family:Calibri, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<b>De:</b> Francesc Macià <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:francescmacia@browniespain.com\">francescmacia@browniespain.com</a>><br/>\n<b>Enviado:</b> sábado, 14 de marzo de 2026 19:16<br/>\n<b>Para:</b> Soporte <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:soporte@browniespain.com\">soporte@browniespain.com</a>><br/>\n<b>Cc:</b> Cierres <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:cierres@browniespain.com\">cierres@browniespain.com</a>><br/>\n<b>Asunto:</b> Tarjeta regalo</div>\n<div style=\"direction:ltr\"> </div>\n</div>\n<p style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">Buenas,</p>\n<p style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">En el día de hoy vino una señora que sin querer cuando cobramos dejamos sin saldo la tarjeta regalo. Hemos visto los movimientos con soporte y hemos realizado el cobro por Datáfono Externo.</p>\n<p style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">Dejamos los datos a continuación</p>\n<p style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\"> </p>\n<p style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">N ticket: 0000000W40000004280</p>\n<p style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">TPV: M007068</p>\n<p style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">Fecha: 7/02/2026</p>\n<p style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">Hora: 18:58:06</p>\n<p style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">Tarjeta regalo n: 000052024240006001</p>\n<p style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\"> </p>\n<p style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">Muchas gracias de antemano.</p>\n</div>",
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