#32782 · Tara en un bolso comprado en Diciembre en Serraro
ID interno: 10918000010958453
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
16/3/26, 18:04
Resuelto
17/3/26, 8:46
Actualizado
19/3/26, 8:59
Asignado
Mar 17, 2026 09:44 AM
Respondido
Mar 17, 2026 09:46 AM
Completado
Mar 19, 2026 09:59 AM
First resp. due
Mar 18, 2026 08:00 AM
Due by
Mar 19, 2026 08:00 AM
Tiempo de resolución
14.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes, les escribo comunicándoles una incidencia. Ha venido una chica con el bolso pequeño marrón de polipiel que hubo en invierno y tiene una tara (uno de los botones que sujetan la forma del bolso se ha caído y por ende la correa también). La clienta nos ha informado que la compra fue en la tienda de SERRANO y el importe de la compra fueron en total 351,40€ hecha el 20 de diciembre de 2025 a las 20:52 de la tarde. Este email es para por favor pedirles si pueden buscar el ticket de su compra ya que la chica no traía ni ticket, ni la etiqueta del bolso y la etiqueta interna cortada,
Muchas gracias por su atención,
Un saludo Fuencarral 😊
Resolución
Hola,
El ticket que comentas es el T0000000W79000000316
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\"><b>El ticket que comentas es el </b></span></span><span class=\"size\" style=\"font-size:24px\"><span class=\"colour\" style=\"color:rgb(0, 0, 0)\">T0000000W79000000316<br/><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7369040&ACTION=FILE\" orig_width=\"762\" orig_height=\"824\" width=\"762\" height=\"824\"/><br/><br/></span></span></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo.<br/></span></span></b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18.6667px\"><b>Sergio.</b></span></span></div></div><div><br/></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4133203835886373999_parse_154361766448812040\">\n<div class=\"x_1635641624WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, les escribo comunicándoles una incidencia. Ha venido una chica con el bolso pequeño marrón de polipiel que hubo en invierno y tiene una tara (uno de los botones que sujetan la forma del bolso se ha caído y por ende la correa\n también). La clienta nos ha informado que la compra fue en la tienda de SERRANO y el importe de la compra fueron en total 351,40€ hecha el 20 de diciembre de 2025 a las 20:52 de la tarde. Este email es para por favor pedirles si pueden buscar el ticket de\n su compra ya que la chica no traía ni ticket, ni la etiqueta del bolso y la etiqueta interna cortada,</p>\n<p class=\"MsoNormal\"></p>\n<p class=\"MsoNormal\">Muchas gracias por su atención,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Un saludo Fuencarral <span style=\"font-family:"Segoe UI Emoji", sans-serif\">\n😊</span></p>\n</div>\n</div>",
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