#32778 · Revisión Onsecur 16/03/2026
ID interno: 10918000010958291
Estado
Cerrada
Prioridad
Normal
Urgencia
Normal
Impacto
Afecta a un Grupo
Categoría
Hardware
Subcategoría
Others
Tipo
Consulta
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 3 - Técnico externo
Solicitante
Técnico
Departamento
Tiendas
Request Type
Consulta
Creado
16/3/26, 13:42
Resuelto
18/3/26, 14:09
Actualizado
24/3/26, 10:07
Asignado
Mar 17, 2026 09:16 AM
Respondido
Mar 18, 2026 03:09 PM
Completado
Mar 20, 2026 04:00 PM
First resp. due
—
Due by
—
Tiempo de resolución
48.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Buenos días.
Hoy hemos tenido la revisión anual de Onsecur.
El chico nos comenta que esta todo bien, Lo único nos hace falta un libro de registro que no tenemos para que firmen los técnicos cuando vienen a hacer una visita, si nos podéis mandar uno por favor, ya que el chico nos ha comentado que es necesario.
Un saludo, Iranzu
Resolución
Buenas tardes,
Si, enviad el libro si no lo tienen para registrar esas visitas por favor.
A parte quedamos a la espera de que enviéis el parte de la incidencia que hubo con la central AJAX.
Saludos,
Marc
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div style=\"color:rgb(51, 51, 51); font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">Buenas tardes,<br/></div><div style=\"color:rgb(51, 51, 51); font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><br/></div><div style=\"color:rgb(51, 51, 51); font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">Si, enviad el libro si no lo tienen para registrar esas visitas por favor.<br/></div><div style=\"color:rgb(51, 51, 51); font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><br/></div><div style=\"color:rgb(51, 51, 51); font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">A parte quedamos a la espera de que enviéis el parte de la incidencia que hubo con la central AJAX. <br/></div><div style=\"color:rgb(51, 51, 51); font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><br/></div><div style=\"color:rgb(51, 51, 51); font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">Saludos,<br/></div><div style=\"color:rgb(51, 51, 51); font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">Marc<br/></div></div>",
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