#32835 · Enviar bases zebras a zetes
ID interno: 10918000010951275
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Zebra RFID40
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
IT
Request Type
Petición
Creado
18/3/26, 15:00
Resuelto
19/3/26, 12:17
Actualizado
21/3/26, 13:00
Asignado
Mar 18, 2026 04:00 PM
Respondido
Mar 19, 2026 01:17 PM
Completado
Mar 21, 2026 02:00 PM
First resp. due
—
Due by
—
Tiempo de resolución
21.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Les 8 unitats que sobraven, que es van enviar malament de part de
Zetes, van arribar TC22 i havien de ser TC21.
S'han d'enviar aqui:
"Envio
de las 8 unidades de las cunas erróneas para enviar las correctas. Por favor,
si podéis hacedlas llegar a la siguiente dirección indicando en el bulto “devolución pedido C00455804”:
c/
San Rafael, 1
Portal
2 – 1º C
28108
Alcobendas (Madrid)"
Resolución
JSON crudo (detalle completo)
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