#32744 · RV: INCIDENCIA TPV 1 LEÓN NEW
ID interno: 10918000010906433
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
13/3/26, 13:11
Resuelto
16/3/26, 14:30
Actualizado
18/3/26, 14:59
Asignado
Mar 16, 2026 11:59 AM
Respondido
Mar 16, 2026 03:30 PM
Completado
Mar 18, 2026 03:59 PM
First resp. due
Mar 16, 2026 02:11 PM
Due by
Mar 17, 2026 02:11 PM
Tiempo de resolución
73.3 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Hola chicas,
Añado a soporte para que puedan abrir ticket con la incidencia.
@Soporte podéis revisar lo que comenta la tienda de León?
Gracias.
|
|
Maria Perez |
C/ Castanyer 29 |
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
||
De: León <leon@browniespain.com>
Enviado: viernes, 13 de marzo de 2026 13:56
Para: IT <it@browniespain.com>
Cc: Maria Perez <maria.perez@browniespain.com>; Olatz Iglesias <olatz.iglesias@browniespain.com>; Lucía Martinez <lucia.martinez@browniespain.com>
Asunto: INCIDENCIA TPV 1 LEÓN NEW
Enviado: viernes, 13 de marzo de 2026 13:56
Para: IT <it@browniespain.com>
Cc: Maria Perez <maria.perez@browniespain.com>; Olatz Iglesias <olatz.iglesias@browniespain.com>; Lucía Martinez <lucia.martinez@browniespain.com>
Asunto: INCIDENCIA TPV 1 LEÓN NEW
Buenos días, en la nueva tienda de León no nos funciona el TPV 1. Da fallo al leer las etiquetas y tampoco imprime tickets.
¿Nos lo podríais solucionar por favor?
Muchas gracias.
Un saludo.
Resolución
Hola,
Ya se ha solucionado la incidencia con el TPV.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_4046890499888234729_parse_2726803943228526249\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1090790056elementToProof\">\nHola chicas,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1090790056elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1090790056elementToProof\">\nAñado a soporte para que puedan abrir ticket con la incidencia.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1090790056elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1090790056elementToProof\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1090790056tWKOu x_1090790056mention x_1090790056ms-bgc-nlr x_1090790056ms-fcl-b\" id=\"x_1090790056OWAAM882754\" href=\"mailto:soporte@browniespain.com\">@Soporte</a> podéis revisar lo que comenta la tienda de León?</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1090790056elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1090790056elementToProof\">\nGracias.</div>\n<div id=\"x_1090790056appendonsend\"></div>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n<br/>\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:635px\">\n<tbody>\n<tr>\n<td style=\"width:125px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" title=\"\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7341072&ACTION=FILE\" border=\"0\" width=\"95\" height=\"95\" alt=\"New_Logo_01_.gif\" style=\"width:95px; height:95px\"/></a><b></b></p>\n</td>\n<td valign=\"top\" style=\"width:230px; color:rgb(61, 61, 63)\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Maria Perez</b><br/>\n<span style=\"font-size:8pt\"></span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1090790056socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_1090790056socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7341073&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1090790056socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_1090790056socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7341074&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1090790056socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_1090790056socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7341075&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1090790056socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_1090790056socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7341076&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a></p>\n</td>\n<td valign=\"top\" style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span><br/>\n</span>+34 932 377 066<br/>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"font-size:9pt; color:rgb(61, 61, 63)\">660039243</a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"width:635px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n<br/>\n</p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n<hr style=\"width:98%\"/>\n<div id=\"x_1090790056divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> León <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:leon@browniespain.com\">leon@browniespain.com</a>><br/>\n<b>Enviado:</b> viernes, 13 de marzo de 2026 13:56<br/>\n<b>Para:</b> IT <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:it@browniespain.com\">it@browniespain.com</a>><br/>\n<b>Cc:</b> Maria Perez <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:maria.perez@browniespain.com\">maria.perez@browniespain.com</a>>; Olatz Iglesias <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:olatz.iglesias@browniespain.com\">olatz.iglesias@browniespain.com</a>>; Lucía Martinez <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lucia.martinez@browniespain.com\">lucia.martinez@browniespain.com</a>><br/>\n<b>Asunto:</b> INCIDENCIA TPV 1 LEÓN NEW </font>\n<div> </div>\n</div>\n\n<div dir=\"ltr\">\n<div class=\"x_1090790056x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenos días, en la nueva tienda de León no nos funciona el TPV 1. Da fallo al leer las etiquetas y tampoco imprime tickets.</div>\n<div class=\"x_1090790056x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_1090790056x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n¿Nos lo podríais solucionar por favor?</div>\n<div class=\"x_1090790056x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_1090790056x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nMuchas gracias.</div>\n<div class=\"x_1090790056x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_1090790056x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nUn saludo.</div>\n<div class=\"x_1090790056x_elementToProof\" id=\"x_Signature\">\n<div class=\"x_1090790056x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div class=\"x_1090790056x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<b>BROWNIE - LEÓN ORDOÑO </b></div>\n<div class=\"x_1090790056x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nAvenida Ordoño II, 19</div>\n<div class=\"x_1090790056x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n24001, León </div>\n<div class=\"x_1090790056x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com\">www.browniespain.com</a></div>\n<div class=\"x_1090790056x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n</div>\n</div>\n</div>",
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