#32693 · Inventario fallos detectado sistema
ID interno: 10918000010859819
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Inventarios
Tipo
Consulta
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Consulta
Creado
10/3/26, 16:31
Resuelto
—
Actualizado
17/3/26, 13:49
Asignado
Mar 17, 2026 02:48 PM
Respondido
Mar 17, 2026 02:48 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
Para tenerlo más organizado y por número de investigación, Volvemos a comunicar por correo los fallos que estamos encontrando en el sistema que nos perjudica a la hora de hacer el inventario. Hay producto que nos llega de devoluciones de online los cuales se
está gestionando tal y como hay un comunicado de ello, aun así al ponerlo en positivo no está constando en el inventario nos sale como si no se hubiera puesto en positivo y nos cuenta en positivo, después también pusimos una incidencia a la hora de hacer un
traspaso que nos sale en stock, pero al finalizar nos aparece como si no estuviera en nuestro inventario (stock) que si salía como las fotos adjuntas que pasamos. Después nos ha salido también producto en positivos que no tenemos porque hemos hecho traspasos
de ellos y no están en tienda.
Dejamos constancia de las averías que están sucediendo por lo cual nos hace bajar el porcentaje de inventario, todo esto también tiene ya constancia el departamento de inventario.
Gracias, un cordial saludo.
Resolución
Reenv
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_2956202487632179960_parse_7545125729313076941\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1554422158elementToProof\">\nBuenas tardes,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1554422158elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1554422158elementToProof\">\nPara tenerlo más organizado y por número de investigación, Volvemos a comunicar por correo los fallos que estamos encontrando en el sistema que nos perjudica a la hora de hacer el inventario. Hay producto que nos llega de devoluciones de online los cuales se\n está gestionando tal y como hay un comunicado de ello, aun así al ponerlo en positivo no está constando en el inventario nos sale como si no se hubiera puesto en positivo y nos cuenta en positivo, después también pusimos una incidencia a la hora de hacer un\n traspaso que nos sale en stock, pero al finalizar nos aparece como si no estuviera en nuestro inventario (stock) que si salía como las fotos adjuntas que pasamos. Después nos ha salido también producto en positivos que no tenemos porque hemos hecho traspasos\n de ellos y no están en tienda. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1554422158elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1554422158elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1554422158elementToProof\">\nDejamos constancia de las averías que están sucediendo por lo cual nos hace bajar el porcentaje de inventario, todo esto también tiene ya constancia el departamento de inventario. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1554422158elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1554422158elementToProof\">\nGracias, un cordial saludo. </div>\n</div>",
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