#32680 · EXT:

ID interno: 10918000010859589

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

TC Group Solutions

Técnico

Departamento

Request Type

Incidencia

Creado

10/3/26, 9:33

Resuelto

Actualizado

10/3/26, 11:10

Asignado

Respondido

Mar 10, 2026 12:10 PM

Completado

First resp. due

Mar 11, 2026 10:33 AM

Due by

Mar 12, 2026 10:33 AM

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Diseño sin título (8)

Hola ,

 

Estamos muy felices de invitarte al Retail Forum 2026 el próximo 18 de marzo, el evento de referencia en Madrid para el Retail.

Te esperamos en el stand 38 para compartir nuestras novedades y cómo nuestras soluciones tecnológicas pueden ayudarte a optimizar la gestión diaria de tus tiendas.

 

Encuéntranos aqui 👇

¡Nuestro equipo te espera para conversar sobre nuestras novedades tecnológicas de Retail Intelligence® y mucho más!

Una vez te hayas inscrito, recibirás un correo electrónico de la organización de Retail Forum

con la entrada para poder asistir al evento.

Firmas hubspot v2 (5)

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

SPAM
JSON crudo (detalle completo)
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padding:0; width:100% !important; min-width:320px !important; height:100% !important\" width=\"100%\" height=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_601962846hse-body-wrapper-td\" valign=\"top\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(35, 73, 109); padding-top:20px; padding-bottom:20px\">\n<div id=\"x_601962846hs_cos_wrapper_main\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_dnd_area\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<div id=\"x_601962846section-0\" class=\"x_601962846hse-section x_601962846hse-section-first\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(0, 0, 0); padding-bottom:10px; padding-top:10px\">\n\n<div id=\"x_601962846column-0-0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<div id=\"x_601962846hs_cos_wrapper_module-0-0-0\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table class=\"x_601962846hse-image-wrapper\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" style=\"font-family:Arial, sans-serif; color:rgb(35, 73, 109); text-align:center; padding:0px; font-size:0px\">\n<img alt=\"Diseño sin título (8)\" src=\"https://news.tcgroupsolutions.com/hs-fs/hubfs/Dise%C3%B1o%20sin%20t%C3%ADtulo%20(8).png?width=1120&amp;upscale=true&amp;name=Dise%C3%B1o%20sin%20t%C3%ADtulo%20(8).png\" style=\"outline:none; text-decoration:none; max-width:100%; font-size:16px\" width=\"560\" align=\"middle\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n<div id=\"x_601962846section-1\" class=\"x_601962846hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_601962846column-1-0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<div id=\"x_601962846hs_cos_wrapper_module-1-0-0\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table class=\"x_601962846hse-image-wrapper\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td class=\"x_601962846hs_padded\" align=\"center\" valign=\"top\" style=\"font-family:Arial, sans-serif; color:rgb(35, 73, 109); text-align:center; padding:10px 20px; font-size:0px\">\n<img src=\"https://news.tcgroupsolutions.com/hs-fs/hubfs/Banners%20WEB%20+%20Linkedin%20(1).png?width=1120&amp;upscale=true&amp;name=Banners%20WEB%20+%20Linkedin%20(1).png\" style=\"outline:none; text-decoration:none; max-width:100%; font-size:16px\" width=\"560\" align=\"middle\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n<div id=\"x_601962846section-2\" class=\"x_601962846hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255); padding-bottom:30px; padding-top:30px\">\n\n<div id=\"x_601962846column-2-0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_601962846hs_padded\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(35, 73, 109); padding:10px 30px 0px\">\n<div id=\"x_601962846hs_cos_wrapper_module-2-0-0\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<div id=\"x_601962846hs_cos_wrapper_module-2-0-0_\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_rich_text\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<p style=\"line-height:175%\"><span style=\"color:rgb(0, 0, 0)\">Hola ,</span></p>\n<p style=\"line-height:175%\">&nbsp;</p>\n<p style=\"line-height:175%\"><span style=\"color:rgb(0, 0, 0)\">Estamos muy felices de invitarte al\n<span style=\"color:rgb(249, 11, 124)\"><span style=\"font-weight:bold\">Retail Forum 2026</span></span>&nbsp;el próximo<span style=\"color:rgb(249, 11, 124); font-weight:normal\">\n<span style=\"color:rgb(0, 0, 0)\"><span style=\"color:rgb(249, 11, 124); font-weight:bold\">18 de marzo</span></span></span><span style=\"color:rgb(249, 11, 124); font-weight:bold\">, el evento de referencia en Madrid para el Retail.</span></span></p>\n<p style=\"line-height:175%\"><span style=\"color:rgb(0, 0, 0)\">Te esperamos en el <span style=\"color:rgb(249, 11, 124)\">\nstand 38</span> para compartir nuestras novedades y cómo nuestras soluciones tecnológicas pueden ayudarte a optimizar la gestión diaria de tus tiendas.</span></p>\n<p style=\"line-height:175%\">&nbsp;</p>\n<p style=\"line-height:175%; text-align:center\" align=\"center\"><span style=\"color:rgb(0, 0, 0)\">Encuéntranos aqui 👇</span></p>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n<div id=\"x_601962846section_1707816916218\" class=\"x_601962846hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_601962846column_1707816916218_0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<div id=\"x_601962846hs_cos_wrapper_module_17078169767396\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table class=\"x_601962846hse-image-wrapper\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" style=\"font-family:Arial, sans-serif; color:rgb(35, 73, 109); text-align:center; padding:0px; font-size:0px\">\n<img src=\"https://news.tcgroupsolutions.com/hs-fs/hubfs/Banners%20WEB%20+%20Linkedin%20(1)-1.png?width=1000&amp;upscale=true&amp;name=Banners%20WEB%20+%20Linkedin%20(1)-1.png\" style=\"outline:none; text-decoration:none; max-width:100%; font-size:16px\" width=\"500\" align=\"middle\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n<div id=\"x_601962846section-5\" class=\"x_601962846hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_601962846column-5-0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_601962846hs_padded\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(35, 73, 109); padding:10px 30px\">\n<div id=\"x_601962846hs_cos_wrapper_module_17073047859601\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<div id=\"x_601962846hs_cos_wrapper_module_17073047859601_\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_rich_text\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<p style=\"line-height:175%; text-align:center\" align=\"center\"><span style=\"color:rgb(0, 0, 0)\">¡Nuestro equipo te espera para conversar sobre nuestras\n<span style=\"font-weight:bold\"><span style=\"color:rgb(249, 11, 124)\">novedades tecnológicas&nbsp;de Retail Intelligence®</span></span> y mucho más!</span></p>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_601962846hs_padded\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(35, 73, 109); padding:10px 20px\">\n<div id=\"x_601962846hs_cos_wrapper_module-5-0-0\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:separate !important\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" bgcolor=\"#F90B7C\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(35, 73, 109); border-radius:8px; cursor:auto; background-color:rgb(249, 11, 124)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://news.tcgroupsolutions.com/e3t/Ctc/T9+113/cLxNR04/VWqQ0t3b9CbnN5G49_dgXkw0W4TqGZG5LsLDWMyCDmM3qgz0W7Y8-PT6lZ3ntW2tyBzk1fK_4KW5slXty8KWbmXW5MNbfV8H81yXW5rM-5k84-ZH1VFVv2w3KB9vLW2GjLtC2xJRVqW7L3CFR6P_B_xW1ChGB35R7sdpN8K7lYNgD-LDW7qV0-P9dfXVLW566mGj2W7YsyW409d7f36hPPlW7JnxPt3NzQh5W3bwzyn4BHvwJW4fTcmN4_qTr3V8w00R8-yDBdW1BJkVn5TPGPyW1w4QQp6yCGCjW21Xw9S2c4cyDW32s5Sv5m_HDdW6f95jL7xQFkHW2mbHJM6zHmFYMK6THjv8l4fW4FHdWY1fyRknN6KSN7fD1rBVW2vPXm478tW6xf4K_68C04\" style=\"color:rgb(0, 164, 189); font-size:16px; font-family:Arial, sans-serif; Margin:0; text-transform:none; text-decoration:none; padding:12px 18px; display:block\"><strong style=\"color:rgb(255, 255, 255); font-weight:normal; text-decoration:none; font-style:normal\">RESERVAR\n ENTRADA GRATUITA</strong> </a></td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n<div id=\"x_601962846section-6\" class=\"x_601962846hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_601962846column-6-0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_601962846hs_padded\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(35, 73, 109); padding:10px 30px\">\n<div id=\"x_601962846hs_cos_wrapper_module_17078166336511\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<div id=\"x_601962846hs_cos_wrapper_module_17078166336511_\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_rich_text\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<p style=\"font-size:11px; line-height:175%; text-align:center\" align=\"center\"><span style=\"color:rgb(0, 0, 0)\"><em>Una vez te hayas inscrito, recibirás un correo electrónico de la organización de Retail Forum\n</em></span></p>\n<p style=\"font-size:11px; line-height:175%; text-align:center\" align=\"center\"><span style=\"color:rgb(0, 0, 0)\"><em>con la entrada para poder asistir al evento.</em></span></p>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n<div id=\"x_601962846section-7\" class=\"x_601962846hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_601962846column-7-0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<div id=\"x_601962846hs_cos_wrapper_module-7-0-0\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table class=\"x_601962846hse-image-wrapper\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" style=\"font-family:Arial, sans-serif; color:rgb(35, 73, 109); text-align:center; padding:10px 0px; font-size:0px\">\n<img alt=\"Firmas hubspot v2 (5)\" src=\"https://news.tcgroupsolutions.com/hs-fs/hubfs/Firmas%20hubspot%20v2%20(5).png?width=700&amp;upscale=true&amp;name=Firmas%20hubspot%20v2%20(5).png\" style=\"outline:none; text-decoration:none; max-width:100%; font-size:16px\" width=\"350\" align=\"middle\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n<div id=\"x_601962846section-8\" class=\"x_601962846hse-section x_601962846hse-section-last\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; padding-bottom:20px; padding-top:20px\">\n\n<div id=\"x_601962846column-8-0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<div id=\"x_601962846hs_cos_wrapper_module-8-0-0\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table class=\"x_601962846hse-footer x_601962846hse-secondary\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"font-family:Arial, sans-serif; font-size:12px; line-height:135%; color:rgb(35, 73, 109); margin-bottom:0; padding:0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(35, 73, 109); text-align:center; margin-bottom:0; line-height:135%; padding:10px 20px\">\n<p style=\"font-family:Arial, sans-serif; font-size:12px; font-weight:normal; text-decoration:none; font-style:normal; color:rgb(35, 73, 109)\">\nTC Group Solutions, Pje. Montserrat Isern, 1-3 Planta 1, Local 2, L'Hospitalet de Llobregat, Barcelona 08908, ESPAÑA | 3 Av. de l'Opéra 75001, Paris, FRANCE | Piazza Ercole Marelli, 30 27100, Pavia (Milano) | ITALIA , | Calle Carmencita 192, Of.31 Las Condes,\n Santiago, CHILE </p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://news.tcgroupsolutions.com/hs/preferences-center/es/direct?data=W2nXS-N30h-GCW4m9w0T3R4SN0W3F5n3945QpKJW3gxN7_30LlzfW3C86g94pt7jgW3y-QCn347grcW32rKPM2Hs41YW3LS45447WC6zW2MyXyh3GJ-hKW3ZK1mh2RTCg2W4cvZJt256gX2W4tkDJ8258m9NW1Xx-8K2xJRDSW4r8KCC4rzR6XW3M1xYk2CBXpPW2xPNZq36CtJzW2qGzxV3BY1W9W2-8ghm2MB-45W3XLYQ52CthWBW2YK1jH4cjbCdW38DVbH1_5-P1W23l53Q2KlrXrW2MFYR547wVjtW3N_CQ-2MBcrnW3d7HjZ2xGLbZW3gg6vg4mH_p1W1BN-HZ2xxdcYW2sZ81x32JvntW3VMsJY24SHskW2HVq1H1YZyBJW3ChD0649JHwWW3DVRGN3bm667W4hKf5_25lMCVW3C0hnT2FVcpWW1ZtR654hFvMSW3VGXfM2Wg3yjW47xJQV23r7YnW4txWg54hMNhtW2vTgLh3NH77NW1_psRq3BTKQjW3f_5hN328GSbW3gyxSW1BKbBtW20Wzc34cPSjzW2xFXvk3SHy2ZW2qFGFW3bs9w-W3XXRtN43xD0WW41LfQx43C1gPW3ghPvw3P78CKW1Bm6wG25jCskW3NRrzp2-vycXW2HH8l434BNb4W4mjgdM3dskp3W3g96KS4pqGr0W3bBFnK3JVRhxW212Ttj2KyhjDW3P8kLc4rkwy20&amp;utm_campaign=38831008-Retail%20Forum%202026&amp;utm_source=hs_email&amp;utm_medium=email&amp;utm_content=404489435&amp;_hsenc=p2ANqtz-_Te4OBuRg9IwXMGIb5sJoN-nX2k-k7MH509CLbHMUoq70oU2b_9hHZo34a5q4W2Ojd1WfEpKJlTl_yNM831aASVlS5hQ&amp;_hsmi=404489435\" style=\"font-family:Helvetica, Arial, sans-serif; font-size:12px; color:rgb(0, 164, 189); font-weight:normal; text-decoration:underline; font-style:normal\">Darme\n de baja</a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://news.tcgroupsolutions.com/hs/preferences-center/es/page?data=W2nXS-N30h-GCW4m9w0T3R4SN0W3F5n3945QpKJW3gxN7_30LlzfW3C86g94pt7jgW3y-QCn347grcW32rKPM2Hs41YW3LS45447WC6zW2MyXyh3GJ-hKW3ZK1mh2RTCg2W4cvZJt256gX2W4tkDJ8258m9NW1Xx-8K2xJRDSW4r8KCC4rzR6XW3M1xYk2CBXpPW2xPNZq36CtJzW2qGzxV3BY1W9W2-8ghm2MB-45W3XLYQ52CthWBW2YK1jH4cjbCdW38DVbH1_5-P1W23l53Q2KlrXrW2MFYR547wVjtW3N_CQ-2MBcrnW3d7HjZ2xGLbZW3gg6vg4mH_p1W1BN-HZ2xxdcYW2sZ81x32JvntW3VMsJY24SHskW2HVq1H1YZyBJW3ChD0649JHwWW3DVRGN3bm667W4hKf5_25lMCVW3C0hnT2FVcpWW1ZtR654hFvMSW3VGXfM2Wg3yjW47xJQV23r7YnW4txWg54hMNhtW2vTgLh3NH77NW1_psRq3BTKQjW3f_5hN328GSbW3gyxSW1BKbBtW20Wzc34cPSjzW2xFXvk3SHy2ZW2qFGFW3bs9w-W3XXRtN43xD0WW41LfQx43C1gPW3ghPvw3P78CKW1Bm6wG25jCskW3NRrzp2-vycXW2HH8l434BNb4W4mjgdM3dskp3W3g96KS4pqGr0W3bBFnK3JVRhxW212Ttj2KyhjDW3P8kLc4rkwy20&amp;utm_campaign=38831008-Retail%20Forum%202026&amp;utm_source=hs_email&amp;utm_medium=email&amp;utm_content=404489435&amp;_hsenc=p2ANqtz-_Te4OBuRg9IwXMGIb5sJoN-nX2k-k7MH509CLbHMUoq70oU2b_9hHZo34a5q4W2Ojd1WfEpKJlTl_yNM831aASVlS5hQ&amp;_hsmi=404489435\" style=\"font-family:Helvetica, Arial, sans-serif; font-size:12px; color:rgb(0, 164, 189); font-weight:normal; text-decoration:underline; font-style:normal\">\nGestionar preferencias</a> </p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<img src=\"https://news.tcgroupsolutions.com/e3t/Cto/T9+113/cLxNR04/VWqQ0t3b9CbnN5G49_dgXkw0W4TqGZG5LsLDWVyCD6f3D9lfS122\" alt=\"\" width=\"1\" height=\"1\" border=\"0\" style=\"display:none !important; min-height:1px !important; width:1px !important; border-width:0 !important; margin-top:0 !important; margin-bottom:0 !important; margin-right:0 !important; margin-left:0 !important; padding-top:0 !important; padding-bottom:0 !important; padding-right:0 !important; padding-left:0 !important\"/>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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