#32680 · EXT:
ID interno: 10918000010859589
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
10/3/26, 9:33
Resuelto
—
Actualizado
10/3/26, 11:10
Asignado
—
Respondido
Mar 10, 2026 12:10 PM
Completado
—
First resp. due
Mar 11, 2026 10:33 AM
Due by
Mar 12, 2026 10:33 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
SPAM
JSON crudo (detalle completo)
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"description": "\n\n\n\n\n\n\n\n\n\n\n\n\n<div id=\"x_601962846hs_body\" style=\"margin:0 !important; padding:0 !important; font-family:Arial, sans-serif; font-size:15px; color:rgb(35, 73, 109)\" class=\"zm_1240932309494558025_parse_7665773225066621315\">\n<div id=\"x_601962846preview_text\" style=\"display:none; font-size:1px; color:rgb(234, 240, 246); line-height:1px; max-height:0px; max-width:0px; overflow:hidden\">\nTe esperamos en Retail Forum, el evento de referencia para los profesionales del sector, que tendrá lugar el 18 de marzo 2026 en Madrid. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏\n ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ \n \n \n</div>\n\n<div class=\"x_601962846hse-body-background\" style=\"background-color:rgb(234, 240, 246)\">\n<table class=\"x_601962846hse-body-wrapper-table\" cellpadding=\"0\" cellspacing=\"0\" style=\"margin:0; padding:0; width:100% !important; min-width:320px !important; height:100% !important\" width=\"100%\" height=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_601962846hse-body-wrapper-td\" valign=\"top\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(35, 73, 109); padding-top:20px; padding-bottom:20px\">\n<div id=\"x_601962846hs_cos_wrapper_main\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_dnd_area\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<div id=\"x_601962846section-0\" class=\"x_601962846hse-section x_601962846hse-section-first\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(0, 0, 0); padding-bottom:10px; padding-top:10px\">\n\n<div id=\"x_601962846column-0-0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<div id=\"x_601962846hs_cos_wrapper_module-0-0-0\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table class=\"x_601962846hse-image-wrapper\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" style=\"font-family:Arial, sans-serif; color:rgb(35, 73, 109); text-align:center; padding:0px; font-size:0px\">\n<img alt=\"Diseño sin título (8)\" src=\"https://news.tcgroupsolutions.com/hs-fs/hubfs/Dise%C3%B1o%20sin%20t%C3%ADtulo%20(8).png?width=1120&upscale=true&name=Dise%C3%B1o%20sin%20t%C3%ADtulo%20(8).png\" style=\"outline:none; text-decoration:none; max-width:100%; font-size:16px\" width=\"560\" align=\"middle\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n<div id=\"x_601962846section-1\" class=\"x_601962846hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_601962846column-1-0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<div id=\"x_601962846hs_cos_wrapper_module-1-0-0\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table class=\"x_601962846hse-image-wrapper\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td class=\"x_601962846hs_padded\" align=\"center\" valign=\"top\" style=\"font-family:Arial, sans-serif; color:rgb(35, 73, 109); text-align:center; padding:10px 20px; font-size:0px\">\n<img src=\"https://news.tcgroupsolutions.com/hs-fs/hubfs/Banners%20WEB%20+%20Linkedin%20(1).png?width=1120&upscale=true&name=Banners%20WEB%20+%20Linkedin%20(1).png\" style=\"outline:none; text-decoration:none; max-width:100%; font-size:16px\" width=\"560\" align=\"middle\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n<div id=\"x_601962846section-2\" class=\"x_601962846hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255); padding-bottom:30px; padding-top:30px\">\n\n<div id=\"x_601962846column-2-0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_601962846hs_padded\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(35, 73, 109); padding:10px 30px 0px\">\n<div id=\"x_601962846hs_cos_wrapper_module-2-0-0\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<div id=\"x_601962846hs_cos_wrapper_module-2-0-0_\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_rich_text\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<p style=\"line-height:175%\"><span style=\"color:rgb(0, 0, 0)\">Hola ,</span></p>\n<p style=\"line-height:175%\"> </p>\n<p style=\"line-height:175%\"><span style=\"color:rgb(0, 0, 0)\">Estamos muy felices de invitarte al\n<span style=\"color:rgb(249, 11, 124)\"><span style=\"font-weight:bold\">Retail Forum 2026</span></span> el próximo<span style=\"color:rgb(249, 11, 124); font-weight:normal\">\n<span style=\"color:rgb(0, 0, 0)\"><span style=\"color:rgb(249, 11, 124); font-weight:bold\">18 de marzo</span></span></span><span style=\"color:rgb(249, 11, 124); font-weight:bold\">, el evento de referencia en Madrid para el Retail.</span></span></p>\n<p style=\"line-height:175%\"><span style=\"color:rgb(0, 0, 0)\">Te esperamos en el <span style=\"color:rgb(249, 11, 124)\">\nstand 38</span> para compartir nuestras novedades y cómo nuestras soluciones tecnológicas pueden ayudarte a optimizar la gestión diaria de tus tiendas.</span></p>\n<p style=\"line-height:175%\"> </p>\n<p style=\"line-height:175%; text-align:center\" align=\"center\"><span style=\"color:rgb(0, 0, 0)\">Encuéntranos aqui 👇</span></p>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n<div id=\"x_601962846section_1707816916218\" class=\"x_601962846hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_601962846column_1707816916218_0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<div id=\"x_601962846hs_cos_wrapper_module_17078169767396\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table class=\"x_601962846hse-image-wrapper\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" style=\"font-family:Arial, sans-serif; color:rgb(35, 73, 109); text-align:center; padding:0px; font-size:0px\">\n<img src=\"https://news.tcgroupsolutions.com/hs-fs/hubfs/Banners%20WEB%20+%20Linkedin%20(1)-1.png?width=1000&upscale=true&name=Banners%20WEB%20+%20Linkedin%20(1)-1.png\" style=\"outline:none; text-decoration:none; max-width:100%; font-size:16px\" width=\"500\" align=\"middle\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n<div id=\"x_601962846section-5\" class=\"x_601962846hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_601962846column-5-0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_601962846hs_padded\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(35, 73, 109); padding:10px 30px\">\n<div id=\"x_601962846hs_cos_wrapper_module_17073047859601\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<div id=\"x_601962846hs_cos_wrapper_module_17073047859601_\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_rich_text\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<p style=\"line-height:175%; text-align:center\" align=\"center\"><span style=\"color:rgb(0, 0, 0)\">¡Nuestro equipo te espera para conversar sobre nuestras\n<span style=\"font-weight:bold\"><span style=\"color:rgb(249, 11, 124)\">novedades tecnológicas de Retail Intelligence®</span></span> y mucho más!</span></p>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_601962846hs_padded\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(35, 73, 109); padding:10px 20px\">\n<div id=\"x_601962846hs_cos_wrapper_module-5-0-0\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse:separate !important\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" bgcolor=\"#F90B7C\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(35, 73, 109); border-radius:8px; cursor:auto; background-color:rgb(249, 11, 124)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://news.tcgroupsolutions.com/e3t/Ctc/T9+113/cLxNR04/VWqQ0t3b9CbnN5G49_dgXkw0W4TqGZG5LsLDWMyCDmM3qgz0W7Y8-PT6lZ3ntW2tyBzk1fK_4KW5slXty8KWbmXW5MNbfV8H81yXW5rM-5k84-ZH1VFVv2w3KB9vLW2GjLtC2xJRVqW7L3CFR6P_B_xW1ChGB35R7sdpN8K7lYNgD-LDW7qV0-P9dfXVLW566mGj2W7YsyW409d7f36hPPlW7JnxPt3NzQh5W3bwzyn4BHvwJW4fTcmN4_qTr3V8w00R8-yDBdW1BJkVn5TPGPyW1w4QQp6yCGCjW21Xw9S2c4cyDW32s5Sv5m_HDdW6f95jL7xQFkHW2mbHJM6zHmFYMK6THjv8l4fW4FHdWY1fyRknN6KSN7fD1rBVW2vPXm478tW6xf4K_68C04\" style=\"color:rgb(0, 164, 189); font-size:16px; font-family:Arial, sans-serif; Margin:0; text-transform:none; text-decoration:none; padding:12px 18px; display:block\"><strong style=\"color:rgb(255, 255, 255); font-weight:normal; text-decoration:none; font-style:normal\">RESERVAR\n ENTRADA GRATUITA</strong> </a></td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n<div id=\"x_601962846section-6\" class=\"x_601962846hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_601962846column-6-0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"x_601962846hs_padded\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(35, 73, 109); padding:10px 30px\">\n<div id=\"x_601962846hs_cos_wrapper_module_17078166336511\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<div id=\"x_601962846hs_cos_wrapper_module_17078166336511_\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_rich_text\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<p style=\"font-size:11px; line-height:175%; text-align:center\" align=\"center\"><span style=\"color:rgb(0, 0, 0)\"><em>Una vez te hayas inscrito, recibirás un correo electrónico de la organización de Retail Forum\n</em></span></p>\n<p style=\"font-size:11px; line-height:175%; text-align:center\" align=\"center\"><span style=\"color:rgb(0, 0, 0)\"><em>con la entrada para poder asistir al evento.</em></span></p>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n<div id=\"x_601962846section-7\" class=\"x_601962846hse-section\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; background-color:rgb(255, 255, 255)\">\n\n<div id=\"x_601962846column-7-0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<div id=\"x_601962846hs_cos_wrapper_module-7-0-0\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table class=\"x_601962846hse-image-wrapper\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" style=\"font-family:Arial, sans-serif; color:rgb(35, 73, 109); text-align:center; padding:10px 0px; font-size:0px\">\n<img alt=\"Firmas hubspot v2 (5)\" src=\"https://news.tcgroupsolutions.com/hs-fs/hubfs/Firmas%20hubspot%20v2%20(5).png?width=700&upscale=true&name=Firmas%20hubspot%20v2%20(5).png\" style=\"outline:none; text-decoration:none; max-width:100%; font-size:16px\" width=\"350\" align=\"middle\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n<div id=\"x_601962846section-8\" class=\"x_601962846hse-section x_601962846hse-section-last\" style=\"padding-left:10px; padding-right:10px\">\n<div class=\"x_601962846hse-column-container\" style=\"min-width:280px; max-width:600px; margin:0 auto; padding-bottom:20px; padding-top:20px\">\n\n<div id=\"x_601962846column-8-0\" class=\"x_601962846hse-column x_601962846hse-size-12\">\n<div id=\"x_601962846hs_cos_wrapper_module-8-0-0\" class=\"x_601962846hs_cos_wrapper x_601962846hs_cos_wrapper_widget x_601962846hs_cos_wrapper_type_module\" style=\"color:inherit; font-size:inherit; line-height:inherit\">\n<table class=\"x_601962846hse-footer x_601962846hse-secondary\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"font-family:Arial, sans-serif; font-size:12px; line-height:135%; color:rgb(35, 73, 109); margin-bottom:0; padding:0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" style=\"font-family:Arial, sans-serif; font-size:15px; color:rgb(35, 73, 109); text-align:center; margin-bottom:0; line-height:135%; padding:10px 20px\">\n<p style=\"font-family:Arial, sans-serif; font-size:12px; font-weight:normal; text-decoration:none; font-style:normal; color:rgb(35, 73, 109)\">\nTC Group Solutions, Pje. Montserrat Isern, 1-3 Planta 1, Local 2, L'Hospitalet de Llobregat, Barcelona 08908, ESPAÑA | 3 Av. de l'Opéra 75001, Paris, FRANCE | Piazza Ercole Marelli, 30 27100, Pavia (Milano) | ITALIA , | Calle Carmencita 192, Of.31 Las Condes,\n Santiago, CHILE </p>\n<p><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://news.tcgroupsolutions.com/hs/preferences-center/es/direct?data=W2nXS-N30h-GCW4m9w0T3R4SN0W3F5n3945QpKJW3gxN7_30LlzfW3C86g94pt7jgW3y-QCn347grcW32rKPM2Hs41YW3LS45447WC6zW2MyXyh3GJ-hKW3ZK1mh2RTCg2W4cvZJt256gX2W4tkDJ8258m9NW1Xx-8K2xJRDSW4r8KCC4rzR6XW3M1xYk2CBXpPW2xPNZq36CtJzW2qGzxV3BY1W9W2-8ghm2MB-45W3XLYQ52CthWBW2YK1jH4cjbCdW38DVbH1_5-P1W23l53Q2KlrXrW2MFYR547wVjtW3N_CQ-2MBcrnW3d7HjZ2xGLbZW3gg6vg4mH_p1W1BN-HZ2xxdcYW2sZ81x32JvntW3VMsJY24SHskW2HVq1H1YZyBJW3ChD0649JHwWW3DVRGN3bm667W4hKf5_25lMCVW3C0hnT2FVcpWW1ZtR654hFvMSW3VGXfM2Wg3yjW47xJQV23r7YnW4txWg54hMNhtW2vTgLh3NH77NW1_psRq3BTKQjW3f_5hN328GSbW3gyxSW1BKbBtW20Wzc34cPSjzW2xFXvk3SHy2ZW2qFGFW3bs9w-W3XXRtN43xD0WW41LfQx43C1gPW3ghPvw3P78CKW1Bm6wG25jCskW3NRrzp2-vycXW2HH8l434BNb4W4mjgdM3dskp3W3g96KS4pqGr0W3bBFnK3JVRhxW212Ttj2KyhjDW3P8kLc4rkwy20&utm_campaign=38831008-Retail%20Forum%202026&utm_source=hs_email&utm_medium=email&utm_content=404489435&_hsenc=p2ANqtz-_Te4OBuRg9IwXMGIb5sJoN-nX2k-k7MH509CLbHMUoq70oU2b_9hHZo34a5q4W2Ojd1WfEpKJlTl_yNM831aASVlS5hQ&_hsmi=404489435\" style=\"font-family:Helvetica, Arial, sans-serif; font-size:12px; color:rgb(0, 164, 189); font-weight:normal; text-decoration:underline; font-style:normal\">Darme\n de baja</a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://news.tcgroupsolutions.com/hs/preferences-center/es/page?data=W2nXS-N30h-GCW4m9w0T3R4SN0W3F5n3945QpKJW3gxN7_30LlzfW3C86g94pt7jgW3y-QCn347grcW32rKPM2Hs41YW3LS45447WC6zW2MyXyh3GJ-hKW3ZK1mh2RTCg2W4cvZJt256gX2W4tkDJ8258m9NW1Xx-8K2xJRDSW4r8KCC4rzR6XW3M1xYk2CBXpPW2xPNZq36CtJzW2qGzxV3BY1W9W2-8ghm2MB-45W3XLYQ52CthWBW2YK1jH4cjbCdW38DVbH1_5-P1W23l53Q2KlrXrW2MFYR547wVjtW3N_CQ-2MBcrnW3d7HjZ2xGLbZW3gg6vg4mH_p1W1BN-HZ2xxdcYW2sZ81x32JvntW3VMsJY24SHskW2HVq1H1YZyBJW3ChD0649JHwWW3DVRGN3bm667W4hKf5_25lMCVW3C0hnT2FVcpWW1ZtR654hFvMSW3VGXfM2Wg3yjW47xJQV23r7YnW4txWg54hMNhtW2vTgLh3NH77NW1_psRq3BTKQjW3f_5hN328GSbW3gyxSW1BKbBtW20Wzc34cPSjzW2xFXvk3SHy2ZW2qFGFW3bs9w-W3XXRtN43xD0WW41LfQx43C1gPW3ghPvw3P78CKW1Bm6wG25jCskW3NRrzp2-vycXW2HH8l434BNb4W4mjgdM3dskp3W3g96KS4pqGr0W3bBFnK3JVRhxW212Ttj2KyhjDW3P8kLc4rkwy20&utm_campaign=38831008-Retail%20Forum%202026&utm_source=hs_email&utm_medium=email&utm_content=404489435&_hsenc=p2ANqtz-_Te4OBuRg9IwXMGIb5sJoN-nX2k-k7MH509CLbHMUoq70oU2b_9hHZo34a5q4W2Ojd1WfEpKJlTl_yNM831aASVlS5hQ&_hsmi=404489435\" style=\"font-family:Helvetica, Arial, sans-serif; font-size:12px; color:rgb(0, 164, 189); font-weight:normal; text-decoration:underline; font-style:normal\">\nGestionar preferencias</a> </p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<img src=\"https://news.tcgroupsolutions.com/e3t/Cto/T9+113/cLxNR04/VWqQ0t3b9CbnN5G49_dgXkw0W4TqGZG5LsLDWVyCD6f3D9lfS122\" alt=\"\" width=\"1\" height=\"1\" border=\"0\" style=\"display:none !important; min-height:1px !important; width:1px !important; border-width:0 !important; margin-top:0 !important; margin-bottom:0 !important; margin-right:0 !important; margin-left:0 !important; padding-top:0 !important; padding-bottom:0 !important; padding-right:0 !important; padding-left:0 !important\"/>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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