#32675 · ERROR EN EL COBRO DE DOS TARJETAS REGALO
ID interno: 10918000010859515
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/3/26, 19:41
Resuelto
16/3/26, 10:31
Actualizado
18/3/26, 10:59
Asignado
Mar 16, 2026 11:29 AM
Respondido
Mar 16, 2026 11:28 AM
Completado
Mar 18, 2026 11:59 AM
First resp. due
Mar 11, 2026 08:00 AM
Due by
Mar 12, 2026 08:00 AM
Tiempo de resolución
158.8 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Hola,
Hemos tenido un problema con el cobro de un pantalón, la clienta tenia dos tarjetas, una de 50€ y la otra de 60€. Primero hemos querido gastar la de 60€, ya que el importe del pantalón era de 69,90€, y cuando hemos ido a pasar la otra de 50€, el sistema no nos ha dejado introducir el importe restante de 9,90€. Y, las dos tarjetas se han quedado a 0€.
Os adjuntamos el ticket y las dos tarjetas. La clienta tenia prisa y como solución le hemos puesto 40,10€ en otra tarjeta, pasándolo con datafono externo.
Os informamos para próximas ventas,
Saludos,
ILLA.
Resolución
Hola,
Se reenvía a Cierres para que lo tengan en cuenta.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Se reenvía a Cierres para que lo tengan en cuenta.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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