#32657 · Problema con Ficha de una clienta
ID interno: 10918000010859157
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tienda Francesc Macià (BCN)
Request Type
Incidencia
Creado
7/3/26, 13:18
Resuelto
17/3/26, 9:55
Actualizado
19/3/26, 9:59
Asignado
Mar 17, 2026 10:48 AM
Respondido
Mar 17, 2026 10:49 AM
Completado
Mar 19, 2026 10:59 AM
First resp. due
Mar 10, 2026 08:00 AM
Due by
Mar 11, 2026 08:00 AM
Tiempo de resolución
236.6 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
En la mañana de hoy hemos realizado el descuento manual del 10 % a una de nuestras clientas debido a que la ficha no salía.
Número de teléfono 616-145-982
Nombre: Montse.
Número ticket: 0000000W39000000369 12:45:41
TPV: M007068
UNI-0595-002-502 JEANS RELAXED BASICO AZUL MEDIO 36
Nos está dando mucho problema al cargar fichas.
Quedamos atentas a cualquier comentario,
Muchas gracias
Resolución
-
JSON crudo (detalle completo)
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