#32654 · FALLO
ID interno: 10918000010859091
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
7/3/26, 11:48
Resuelto
16/3/26, 10:27
Actualizado
18/3/26, 10:59
Asignado
Mar 16, 2026 11:23 AM
Respondido
Mar 16, 2026 11:26 AM
Completado
Mar 18, 2026 11:59 AM
First resp. due
Mar 10, 2026 08:00 AM
Due by
Mar 11, 2026 08:00 AM
Tiempo de resolución
214.6 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
Os comento que hemos recibido en tienda una devolución de un pantalón el cual se compró en tienda y hemos hecho la devolución así pues el pantalón entrando en nuestro inventario, cuando hemos querido hacer un traspaso de taras del pantalón nos dice que no está
cuando lo miramos y si está en la base de stock entonces no entiendo porque no deja.
Os dejo adjuntado foto para que se vea mas claro,
Gracias, un cordial saludo.
Resolución
Hola,
La devoluciones nunca se deben ajustar en positivo, cuando se realiza una devolución tanto sea Online o de la propia tienda ese Stock no se suma para hacer traspasos hasta el día siguiente, aunque aparezco en el TPV ese Stock no esta disponible para envíos.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">La devoluciones nunca se deben ajustar en positivo, cuando se realiza una devolución tanto sea Online o de la propia tienda ese Stock no se suma para hacer traspasos hasta el día siguiente, aunque aparezco en el TPV ese Stock no esta disponible para envíos.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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