#32649 · incidencia TPV2 y zebra Garbera
ID interno: 10918000010859015
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Pc's
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
7/3/26, 9:24
Resuelto
23/3/26, 15:45
Actualizado
25/3/26, 16:02
Asignado
Mar 18, 2026 03:27 PM
Respondido
Mar 16, 2026 09:59 AM
Completado
Mar 25, 2026 05:02 PM
First resp. due
Mar 10, 2026 08:00 AM
Due by
Mar 11, 2026 08:00 AM
Tiempo de resolución
390.4 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos d?as,
Os escribo desde la tienda de Garbera para daros una actualizaci?n sobre un par de problemas que tenemos. Respecto al TPV2, despu?s de llevar semanas costando encenderlo, hoy directamente no arrancaba. Tras varios intentos, apareci? un mensaje pidiendo pulsar "Ctrl+Alt+Del". Al final descubrimos que "Del" equivale a la tecla Suprimir y hemos logrado que funcione, pero el problema de fondo persiste: el encendido sigue fallando y, desde ayer, notamos que el sistema va mucho m?s lento de lo normal.
Por otro lado, la Zebra dej? de funcionar ayer. Aunque tiene luces y se nota que tiene bater?a, la pantalla se queda completamente en negro y aun reiniciando no funciona.
Por ?ltimo, la pantalla LED de la pared lleva un par de d?as sin encender.
Hemos intentado contactar con vosotros por tel?fono ayer y hoy repetidas veces, pero no hemos obtenido respuesta. Por favor, necesitamos que nos ayud?is a solucionar estos errores cuanto antes, ya que nos dificultan mucho el trabajo diario.
Quedamos a la espera de vuestras noticias,
Un saludo,
Garbera
Resolución
Recibida
JSON crudo (detalle completo)
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