#32641 · RE: TECLADO ECI ALICANTE
ID interno: 10918000010838129
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Ventas
Request Type
Incidencia
Creado
6/3/26, 10:45
Resuelto
6/3/26, 12:19
Actualizado
8/3/26, 12:55
Asignado
Mar 6, 2026 12:59 PM
Respondido
Mar 6, 2026 01:19 PM
Completado
Mar 8, 2026 01:55 PM
First resp. due
Mar 9, 2026 11:45 AM
Due by
Mar 10, 2026 11:45 AM
Tiempo de resolución
1.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Hola chicas, en su día el equipo de soporte os informó de esto:
‘Buenos días, se envió un combo de teclado + ratón.
Avisadnos cuando los recibáis y enviadnos el teclado que falla junto a su ratón y su USB por favor.
Gracias y saludos!’
Por lo que enviadlo a oficinas a la atención del departamento de IT (escribidlo bien grande por fuera) en un sobre.
Gracias
|
|
Marina Gramage |
C/ Castanyer 29 |
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
||
De: ECI
Alicante <ecialicante@browniespain.com>
Enviado el: viernes, 6 de marzo de 2026 11:38
Para: Soporte <soporte@browniespain.com>
CC: Marina Gramage <marina.gramage@browniespain.com>
Asunto: TECLADO ECI ALICANTE
Buenos días,
Ya nos ha llegado el teclado y ratón que solicitamos en ECI Alicante.
Queremos saber si el teclado y ratón queréis que os lo enviemos o nos deshacemos de el.
Ya nos decís
Un saludo
Resolución
Muchas gracias Marina!
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2212358589498538018_parse_2567016112464882894\">\n<div class=\"x_1397014223WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"PT Sans", sans-serif\">Hola chicas, en su día el equipo de soporte os informó de esto:</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"PT Sans", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"PT Sans", sans-serif\">‘Buenos días, se envió un combo de teclado + ratón.\n</span><span style=\"font-size:10pt; font-family:"PT Sans", sans-serif\"></span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"PT Sans", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"PT Sans", sans-serif\">Avisadnos cuando los recibáis y enviadnos el teclado que falla junto a su ratón y su USB por favor.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"PT Sans", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"PT Sans", sans-serif\">Gracias y saludos!’</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"PT Sans", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"PT Sans", sans-serif\">Por lo que enviadlo a oficinas a la atención del departamento de IT (escribidlo bien grande por fuera) en un sobre.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"PT Sans", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"PT Sans", sans-serif\">Gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<table class=\"x_1397014223MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"635\" style=\"width:476.25pt\">\n<tbody>\n<tr>\n<td width=\"125\" valign=\"top\" style=\"width:93.75pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"95\" height=\"95\" style=\"width:0.993in; height:0.993in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7294372&ACTION=FILE\" alt=\"New_Logo_01_.gif\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Marina Gramage</span></b><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Area Manager</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7294373&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7294374&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7294375&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7294376&ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"280\" valign=\"top\" style=\"width:210pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:black\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">682800125</span></a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt; font-family:"Arial", sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"635\" colspan=\"3\" valign=\"top\" style=\"width:476.25pt; padding:0cm 0cm 0cm 0cm\">\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\"> </span></p>\n<p style=\"margin:0.1pt; text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario,\n o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje\n original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt\"><span style=\"font-family:"Arial", sans-serif\"> </span></p>\n<p style=\"margin:0.1pt\"><span style=\"font-family:"Arial", sans-serif\"> </span></p>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> ECI\n Alicante <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ecialicante@browniespain.com\">ecialicante@browniespain.com</a>> <br/>\n<b>Enviado el:</b> viernes, 6 de marzo de 2026 11:38<br/>\n<b>Para:</b> Soporte <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:soporte@browniespain.com\">soporte@browniespain.com</a>><br/>\n<b>CC:</b> Marina Gramage <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:marina.gramage@browniespain.com\">marina.gramage@browniespain.com</a>><br/>\n<b>Asunto:</b> TECLADO ECI ALICANTE</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Buenos días, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Ya nos ha llegado el teclado y ratón que solicitamos en ECI Alicante.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Queremos saber si el teclado y ratón queréis que os lo enviemos o nos deshacemos de el.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Ya nos decís </p>\n<p class=\"MsoNormal\">Un saludo </p>\n</div>\n</div>",
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