#32631 · Codigo en TPV Francia

ID interno: 10918000010826953

← Volver al listado

Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Others

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Meryl Bertrand

Técnico

N1 Support

Departamento

Ventas

Request Type

Incidencia

Creado

5/3/26, 16:14

Resuelto

23/3/26, 15:44

Actualizado

25/3/26, 16:02

Asignado

Mar 6, 2026 11:23 AM

Respondido

Mar 23, 2026 03:44 PM

Completado

Mar 25, 2026 05:02 PM

First resp. due

Mar 6, 2026 05:14 PM

Due by

Mar 9, 2026 05:14 PM

Tiempo de resolución

431.5 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: N1 Support

Descripción

Buenos dias,

 

Os escribo ya que mi ID 3028 no funciona en los TPVs de PSG y Vélizy, podéis revisar por favor?

 

También si podéis controlar los IDs que pasan por los TPVs de las tiendas por favor, os mando detalle para poder poner bien los nombres de empleadas por favor en los tickets:

 

PSG

Anissa : 6318 (codigo 2098)

Gloria: 4078

Mélany: 6062

Noémie: 16783341

Eva: 17973039

 

Vélizy

Lydia: 6346

Mina: 17906665

Vanessa: 17956001

Marion: 18368546

 

El resto son antiguas empleadas que ya no trabajan para nosotras!

 

Gracias,

 

Un saludo,

 

New_Logo_01_.gif

Meryl Bertrand
Country Manager France

   

C/ Castanyer 29


New_Logo_01_.gif

Meryl Bertrand
Country Manager France

   

C/ Castanyer 29
08022 - Barcelona, Spain

+34 932 377 066
+34 678134649
www.browniespain.com


La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.




08022 - Barcelona, Spain
+34 932 377 066
+33 678134649
www.browniespain.com

 

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

 

 

 

Resolución

Revisado
JSON crudo (detalle completo)
{
  "id": "10918000010826953",
  "sla": {
    "id": "10918000006887429",
    "name": "SLA Soporte TIENDAS"
  },
  "mode": {
    "id": "10918000000008033",
    "name": "E-Mail",
    "internal_name": "E-Mail"
  },
  "site": {
    "id": "10918000000170350",
    "name": "TIENDAS",
    "deleted": false,
    "is_default": false
  },
  "tags": [],
  "group": {
    "id": "10918000000193509",
    "name": "Brownie (Tiendas)",
    "site": {
      "id": "10918000000170350"
    },
    "deleted": false
  },
  "level": {
    "id": "10918000000168252",
    "name": "Nivel 1 - Primera Respuesta"
  },
  "assets": [],
  "impact": {
    "id": "10918000000009652",
    "name": "Afecta al usuario"
  },
  "is_fcr": false,
  "status": {
    "id": "10918000000008029",
    "name": "Cerrada",
    "color": "#006600",
    "stop_timer": false,
    "in_progress": false,
    "internal_name": "Closed"
  },
  "is_read": true,
  "subject": "Codigo en TPV Francia",
  "urgency": {
    "id": "10918000000009529",
    "name": "Alta"
  },
  "category": {
    "id": "10918000000406266",
    "name": "Business Central",
    "deleted": false
  },
  "email_cc": [],
  "email_to": [
    "soporte@browniespain.com"
  ],
  "priority": {
    "id": "10918000000008169",
    "name": "Normal",
    "color": "#006600"
  },
  "template": {
    "id": "10918000000008023",
    "name": "Incidencia",
    "image": "incident-icon",
    "layouts": [
      {
        "id": "10918000000102032",
        "name": "requester_layout"
      },
      {
        "id": "10918000000102034",
        "name": "technician_layout"
      }
    ],
    "comments": "Interrupción o reducción de la calidad no planificada del Servicio",
    "inactive": false,
    "workflow": null,
    "has_tasks": false,
    "lifecycle": {
      "id": "10918000000183026",
      "name": "Ciclo de vida de una Solicitud",
      "inactive": false,
      "is_published": true
    },
    "checklists": [],
    "created_by": {
      "id": "10918000000007977",
      "name": "System",
      "site": null,
      "phone": null,
      "mobile": null,
      "email_id": null,
      "sms_mail": null,
      "job_title": "",
      "last_name": "",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": null,
      "first_name": "System",
      "user_scope": "internal_user",
      "employee_id": "",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "is_default": true,
    "sort_index": "1",
    "user_groups": [],
    "created_time": {
      "value": "1169631000000",
      "display_value": "Jan 24, 2007 10:30 AM"
    },
    "has_checklists": false,
    "has_user_group": false,
    "support_groups": [],
    "template_fields": [
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "request_type",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "mode",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "urgency",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "group",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "level",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "resolution.content",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": false,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "impact",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "technician",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "priority",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char2",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "status",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      }
    ],
    "service_category": null,
    "last_updated_time": {
      "value": "1747822830943",
      "display_value": "May 21, 2025 12:20 PM"
    },
    "show_to_requester": true,
    "task_configuration": {
      "trigger_after_approved": false,
      "trigger_after_creation": false,
      "allow_requester_to_view": false,
      "allow_requester_to_select": false
    },
    "is_service_template": false,
    "reference_templates": []
  },
  "workflow": null,
  "email_bcc": [],
  "has_draft": false,
  "has_notes": false,
  "lifecycle": {
    "id": "10918000000183026",
    "name": "Ciclo de vida de una Solicitud",
    "inactive": false,
    "is_published": true
  },
  "requester": {
    "id": "10918000000176032",
    "name": "Meryl Bertrand",
    "site": {
      "id": "10918000000170350",
      "name": "TIENDAS",
      "deleted": false,
      "is_default": false
    },
    "phone": null,
    "mobile": null,
    "email_id": "meryl.bertrand@browniespain.com",
    "sms_mail": null,
    "job_title": "Area Manager",
    "last_name": "Bertrand",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": {
      "id": "10918000000174865",
      "name": "Ventas",
      "site": {
        "id": "10918000000170350"
      }
    },
    "first_name": "Meryl",
    "user_scope": "internal_user",
    "employee_id": "meryl.bertrand",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "created_by": {
    "id": "10918000000007977",
    "name": "System",
    "site": null,
    "phone": null,
    "mobile": null,
    "email_id": null,
    "sms_mail": null,
    "job_title": "",
    "last_name": "",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "System",
    "user_scope": "internal_user",
    "employee_id": "",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "department": {
    "id": "10918000000174865",
    "name": "Ventas",
    "site": {
      "id": "10918000000170350"
    }
  },
  "display_id": "32631",
  "is_overdue": true,
  "is_trashed": false,
  "message_id": "<FRWP195MB2865B2EC21D90A0AD6787DECE37CA@FRWP195MB2865.EURP195.PROD.OUTLOOK.COM>",
  "resolution": {
    "content": "Revisado",
    "submitted_by": {
      "id": "10918000002669053",
      "name": "N1 Support",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": null,
      "email_id": "n1support@browniespain.com",
      "sms_mail": null,
      "job_title": null,
      "last_name": "Support",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20094128568&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "N1",
      "user_scope": "internal_user",
      "employee_id": null,
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": "0",
      "is_technician": true
    },
    "submitted_on": {
      "value": "1774280672472",
      "display_value": "Mar 23, 2026 04:44 PM"
    }
  },
  "technician": {
    "id": "10918000002669053",
    "name": "N1 Support",
    "site": {
      "id": "10918000000794001"
    },
    "phone": null,
    "mobile": null,
    "email_id": "n1support@browniespain.com",
    "sms_mail": null,
    "job_title": null,
    "last_name": "Support",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20094128568&t=user&height=60&width=60",
    "department": {
      "id": "10918000000174683"
    },
    "first_name": "N1",
    "user_scope": "internal_user",
    "employee_id": null,
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": "0",
    "is_technician": true
  },
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": "No"
  },
  "attachments": [],
  "description": "\n\n<div>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Buenos dias,</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Os escribo ya que mi ID 3028 no funciona en los TPVs&nbsp;de PSG y Vélizy, podéis revisar por favor?</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">También si podéis controlar los IDs&nbsp;que pasan por los TPVs&nbsp;de las tiendas por favor, os mando detalle para poder poner bien los nombres de empleadas por favor en los tickets:</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\"><b>&nbsp;</b></span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\"><b>PSG</b></span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Anissa : 6318 (codigo 2098)</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Gloria: 4078</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Mélany: 6062</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Noémie: 16783341</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Eva: 17973039</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\"><b>&nbsp;</b></span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\"><b>Vélizy</b></span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Lydia: 6346</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Mina: 17906665</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Vanessa: 17956001</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Marion: 18368546</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">El resto son antiguas empleadas que ya no trabajan para nosotras!</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Gracias,</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Un saludo,</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n&nbsp;</p>\n<table class=\"x_935743839MsoNormalTable\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:476.25pt\">\n<tbody>\n<tr>\n<td class=\"x_935743839MsoNormalTable\" style=\"padding:0cm; vertical-align:top; width:93.75pt\">\n<p class=\"x_935743839MsoNormalTable\" style=\"margin:0.1pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" name=\"_MailAutoSig\" style=\"margin-top:0px; margin-bottom:0px\"></a><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" style=\"color:blue; margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289943&amp;ACTION=FILE\" alt=\"New_Logo_01_.gif\" width=\"95\" height=\"95\" style=\"width:95px; height:95px; margin-top:0px; margin-bottom:0px; max-width:100%\"/></a></u></span></p>\n</td>\n<td class=\"x_935743839MsoNormalTable\" style=\"padding:0cm; vertical-align:top; width:172.5pt\">\n<p class=\"x_935743839MsoNormalTable\"><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\"><b>Meryl Bertrand</b><br/>\n</span><span style=\"font-family:Arial, sans-serif; font-size:8pt; color:rgb(61, 61, 63)\">Country Manager France</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"color:blue; margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289944&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px; max-width:100%\"/></a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"color:blue; margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289945&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px; max-width:100%\"/></a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"color:blue; margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289946&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px; max-width:100%\"/></a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"color:blue; margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289947&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px; max-width:100%\"/></a></u></span></p>\n</td>\n<td class=\"x_935743839MsoNormalTable\" style=\"border-left:1pt solid rgb(61, 61, 63); padding:0cm 0cm 0cm 15pt; vertical-align:top; width:210pt\">\n<p class=\"x_935743839MsoNormalTable\"><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:black\">C/ Castanyer 29<br/>\n\n\n\n</span></p><p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\"><br/></p><table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:635px\"><tbody><tr><td style=\"width:125px; vertical-align:top\"><p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" title=\"\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289948&amp;ACTION=FILE\" border=\"0\" width=\"95\" height=\"95\" alt=\"New_Logo_01_.gif\" style=\"width:95px; height:95px\"/></a><b></b></p></td><td valign=\"top\" style=\"width:230px; color:rgb(61, 61, 63)\"><p style=\"font-family:Arial; font-size:9pt\"><b>Meryl Bertrand</b><br/><span style=\"font-size:8pt\">Country Manager France</span><br/><br/><a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_935743839socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_935743839socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289949&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_935743839socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_935743839socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289950&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_935743839socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_935743839socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289951&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_935743839socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_935743839socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289952&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a></p></td><td valign=\"top\" style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\"><p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>08022 - Barcelona, Spain</span></span><br/></span>+34 932 377 066<br/>+34&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"font-size:9pt; color:rgb(61, 61, 63)\">678134649</a><br/><a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</a></span></p></td></tr><tr><td colspan=\"3\" style=\"width:635px; vertical-align:top\"><p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\"><br/></p><p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a>&nbsp;Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p></td></tr></tbody></table><p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/></p><p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\"><br/><br/></p><p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\"></p>\n08022 - Barcelona, Spain<br/>\n<span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33 <u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); margin-top:0px; margin-bottom:0px\">678134649</a></u><br/>\n</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(155, 155, 155)\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></u></span><p></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" class=\"x_935743839MsoNormalTable\" style=\"padding:0cm; vertical-align:top; width:476.25pt\">\n<p class=\"x_935743839MsoNormalTable\" style=\"text-align:justify; margin:0.1pt\"><span style=\"font-family:Arial, sans-serif; font-size:6pt; color:rgb(186, 186, 186)\">&nbsp;</span></p>\n<p class=\"x_935743839MsoNormalTable\" style=\"text-align:justify; margin:0.1pt\"><span style=\"font-family:Arial, sans-serif; font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES\n BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre\n y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia\n de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a>&nbsp;Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente\n responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo\n notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"x_935743839WordSection1\" style=\"margin:0.1pt\"><span style=\"font-family:Arial, sans-serif\">&nbsp;</span></p>\n<p class=\"x_935743839WordSection1\" style=\"margin:0.1pt\"><span style=\"font-family:Arial, sans-serif\">&nbsp;</span></p>\n<p class=\"x_935743839WordSection1\" style=\"margin-top:0cm\"><span style=\"font-family:Arial, sans-serif; font-size:10pt\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n&nbsp;</p>\n</div>",
  "display_key": {
    "value": "32631",
    "display_value": "32631"
  },
  "due_by_time": {
    "value": "1773072885574",
    "display_value": "Mar 9, 2026 05:14 PM"
  },
  "is_reopened": false,
  "maintenance": null,
  "subcategory": {
    "id": "10918000000406278",
    "name": "Others"
  },
  "closure_info": {
    "closure_code": null,
    "closure_comments": "Aged request was closed",
    "requester_ack_comments": "Aged request was closed",
    "requester_ack_resolution": false
  },
  "created_time": {
    "value": "1772727283858",
    "display_value": "Mar 5, 2026 05:14 PM"
  },
  "deleted_time": null,
  "is_escalated": true,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "430188000",
  "assigned_time": {
    "value": "1772792637930",
    "display_value": "Mar 6, 2026 11:23 AM"
  },
  "resolved_time": {
    "value": "1774280672439",
    "display_value": "Mar 23, 2026 04:44 PM"
  },
  "completed_time": {
    "value": "1774454546490",
    "display_value": "Mar 25, 2026 05:02 PM"
  },
  "responded_time": {
    "value": "1774277081098",
    "display_value": "Mar 23, 2026 03:44 PM"
  },
  "approval_status": null,
  "has_attachments": false,
  "unreplied_count": 0,
  "last_updated_time": {
    "value": "1774454546551",
    "display_value": "Mar 25, 2026 05:02 PM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [],
  "has_linked_requests": false,
  "notification_status": "TECH_REPLY",
  "cancel_flag_comments": null,
  "cancellation_requested": false,
  "is_first_response_overdue": true,
  "request_template_task_ids": [],
  "workflow_instance_details": null,
  "entity_instance_properties": [],
  "first_response_due_by_time": {
    "value": "1772813684716",
    "display_value": "Mar 6, 2026 05:14 PM"
  },
  "request_template_checklist_ids": []
}