#32631 · Codigo en TPV Francia
ID interno: 10918000010826953
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Ventas
Request Type
Incidencia
Creado
5/3/26, 16:14
Resuelto
23/3/26, 15:44
Actualizado
25/3/26, 16:02
Asignado
Mar 6, 2026 11:23 AM
Respondido
Mar 23, 2026 03:44 PM
Completado
Mar 25, 2026 05:02 PM
First resp. due
Mar 6, 2026 05:14 PM
Due by
Mar 9, 2026 05:14 PM
Tiempo de resolución
431.5 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos dias,
Os escribo ya que mi ID 3028 no funciona en los TPVs de PSG y Vélizy, podéis revisar por favor?
También si podéis controlar los IDs que pasan por los TPVs de las tiendas por favor, os mando detalle para poder poner bien los nombres de empleadas por favor en los tickets:
PSG
Anissa : 6318 (codigo 2098)
Gloria: 4078
Mélany: 6062
Noémie: 16783341
Eva: 17973039
Vélizy
Lydia: 6346
Mina: 17906665
Vanessa: 17956001
Marion: 18368546
El resto son antiguas empleadas que ya no trabajan para nosotras!
Gracias,
Un saludo,
|
C/ Castanyer 29
+34 932 377 066 +33 678134649 www.browniespain.com |
||||||||
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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Resolución
JSON crudo (detalle completo)
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"description": "\n\n<div>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Buenos dias,</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\"> </span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Os escribo ya que mi ID 3028 no funciona en los TPVs de PSG y Vélizy, podéis revisar por favor?</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\"> </span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">También si podéis controlar los IDs que pasan por los TPVs de las tiendas por favor, os mando detalle para poder poner bien los nombres de empleadas por favor en los tickets:</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\"><b> </b></span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\"><b>PSG</b></span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Anissa : 6318 (codigo 2098)</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Gloria: 4078</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Mélany: 6062</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Noémie: 16783341</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Eva: 17973039</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\"><b> </b></span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\"><b>Vélizy</b></span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Lydia: 6346</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Mina: 17906665</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Vanessa: 17956001</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Marion: 18368546</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\"> </span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">El resto son antiguas empleadas que ya no trabajan para nosotras!</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\"> </span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Gracias,</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\"> </span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n<span style=\"font-size:12pt\">Un saludo,</span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n </p>\n<table class=\"x_935743839MsoNormalTable\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:476.25pt\">\n<tbody>\n<tr>\n<td class=\"x_935743839MsoNormalTable\" style=\"padding:0cm; vertical-align:top; width:93.75pt\">\n<p class=\"x_935743839MsoNormalTable\" style=\"margin:0.1pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" name=\"_MailAutoSig\" style=\"margin-top:0px; margin-bottom:0px\"></a><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" style=\"color:blue; margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289943&ACTION=FILE\" alt=\"New_Logo_01_.gif\" width=\"95\" height=\"95\" style=\"width:95px; height:95px; margin-top:0px; margin-bottom:0px; max-width:100%\"/></a></u></span></p>\n</td>\n<td class=\"x_935743839MsoNormalTable\" style=\"padding:0cm; vertical-align:top; width:172.5pt\">\n<p class=\"x_935743839MsoNormalTable\"><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\"><b>Meryl Bertrand</b><br/>\n</span><span style=\"font-family:Arial, sans-serif; font-size:8pt; color:rgb(61, 61, 63)\">Country Manager France</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"color:blue; margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289944&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px; max-width:100%\"/></a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\"> </span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"color:blue; margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289945&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px; max-width:100%\"/></a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\"> </span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"color:blue; margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289946&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px; max-width:100%\"/></a></u></span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\"> </span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"color:blue; margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289947&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px; max-width:100%\"/></a></u></span></p>\n</td>\n<td class=\"x_935743839MsoNormalTable\" style=\"border-left:1pt solid rgb(61, 61, 63); padding:0cm 0cm 0cm 15pt; vertical-align:top; width:210pt\">\n<p class=\"x_935743839MsoNormalTable\"><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:black\">C/ Castanyer 29<br/>\n\n\n\n</span></p><p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\"><br/></p><table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:635px\"><tbody><tr><td style=\"width:125px; vertical-align:top\"><p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" title=\"\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289948&ACTION=FILE\" border=\"0\" width=\"95\" height=\"95\" alt=\"New_Logo_01_.gif\" style=\"width:95px; height:95px\"/></a><b></b></p></td><td valign=\"top\" style=\"width:230px; color:rgb(61, 61, 63)\"><p style=\"font-family:Arial; font-size:9pt\"><b>Meryl Bertrand</b><br/><span style=\"font-size:8pt\">Country Manager France</span><br/><br/><a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_935743839socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_935743839socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289949&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_935743839socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_935743839socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289950&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_935743839socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_935743839socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289951&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_935743839socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_935743839socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7289952&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a></p></td><td valign=\"top\" style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\"><p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>08022 - Barcelona, Spain</span></span><br/></span>+34 932 377 066<br/>+34 <a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"font-size:9pt; color:rgb(61, 61, 63)\">678134649</a><br/><a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</a></span></p></td></tr><tr><td colspan=\"3\" style=\"width:635px; vertical-align:top\"><p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\"><br/></p><p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p></td></tr></tbody></table><p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/></p><p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\"><br/><br/></p><p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\"></p>\n08022 - Barcelona, Spain<br/>\n<span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33 <u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); margin-top:0px; margin-bottom:0px\">678134649</a></u><br/>\n</span><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:rgb(155, 155, 155)\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></u></span><p></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" class=\"x_935743839MsoNormalTable\" style=\"padding:0cm; vertical-align:top; width:476.25pt\">\n<p class=\"x_935743839MsoNormalTable\" style=\"text-align:justify; margin:0.1pt\"><span style=\"font-family:Arial, sans-serif; font-size:6pt; color:rgb(186, 186, 186)\"> </span></p>\n<p class=\"x_935743839MsoNormalTable\" style=\"text-align:justify; margin:0.1pt\"><span style=\"font-family:Arial, sans-serif; font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES\n BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre\n y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia\n de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente\n responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo\n notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"x_935743839WordSection1\" style=\"margin:0.1pt\"><span style=\"font-family:Arial, sans-serif\"> </span></p>\n<p class=\"x_935743839WordSection1\" style=\"margin:0.1pt\"><span style=\"font-family:Arial, sans-serif\"> </span></p>\n<p class=\"x_935743839WordSection1\" style=\"margin-top:0cm\"><span style=\"font-family:Arial, sans-serif; font-size:10pt\"> </span></p>\n<p class=\"MsoNormal\" style=\"margin:0cm; font-family:Aptos, sans-serif; font-size:11pt\">\n </p>\n</div>",
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