#32626 · STOCK TIENDA

ID interno: 10918000010826753

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Replicaciones

Tipo

Petición

Canal

CAU

SLA

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Valencia Jorge Juan

Técnico

Sergio Marqués

Departamento

Tiendas

Request Type

Petición

Creado

5/3/26, 12:23

Resuelto

16/3/26, 15:09

Actualizado

18/3/26, 15:59

Asignado

Mar 16, 2026 03:51 PM

Respondido

Mar 5, 2026 01:55 PM

Completado

Mar 18, 2026 04:59 PM

First resp. due

Due by

Tiempo de resolución

266.8 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Sergio Marqués

Descripción

Buenas tardes;

 

En Jorge Juan esta semana no vamos a poder hacer inventario ya que nuestro stock está mal. Desde la caída del servidor la semana pasada hemos visto que en ocasiones tenemos más stock cargado que producto en tienda y viceversa, producto no cargado, pero si en tienda. El martes con los movimientos, E.C.I SOROLLA nos hizo un traspaso de unas blusas s26-0141-027-717 y NO las tenemos cargadas, solo tenemos cargada una xs, al estar aquí al lado nos hicieron un ajuste de stock directo y no nos aparecen. Hablamos con Soporte el Lunes, pero sigue dando fallo

 

Nos podéis mirar esta incidencia? Ya que tenemos todo el stock mal y no podremos hacer inventarios.

 

Saludos,  

Resolución

Hola,

Ya se ha solucionado el problema con la visualización del stock.

Un saludo​.
Sergio.

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    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya se ha solucionado el problema con la visualización del stock.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo​. <br/>Sergio.</span></span></b><br/></div></div>",
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      "id": "10918000000167008",
      "name": "Sergio Marqués",
      "site": {
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2452445984930619492_parse_7965902026013914911\">\n<div class=\"x_1101427432WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes;</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">En Jorge Juan esta semana no vamos a poder hacer inventario ya que nuestro stock está mal. Desde la caída del servidor la semana pasada hemos visto que en ocasiones tenemos más stock cargado que producto en tienda y viceversa, producto\n no cargado, pero si en tienda. El martes con los movimientos, E.C.I SOROLLA nos hizo un traspaso de unas blusas s26-0141-027-717 y NO las tenemos cargadas, solo tenemos cargada una xs, al estar aquí al lado nos hicieron un ajuste de stock directo y no nos\n aparecen. Hablamos con Soporte el Lunes, pero sigue dando fallo </p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Nos podéis mirar esta incidencia? Ya que tenemos todo el stock mal y no podremos hacer inventarios.</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Saludos, &nbsp;</p>\n</div>\n</div>",
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