#32620 · EXT: RECORDATORIO: Encuesta de soporte de Canon

ID interno: 10918000010826643

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Hardware

Subcategoría

Impresora

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Canon@tns-nipo.com

Técnico

N1 Support

Departamento

Request Type

Incidencia

Creado

5/3/26, 9:31

Resuelto

5/3/26, 9:32

Actualizado

7/3/26, 9:54

Asignado

Mar 5, 2026 10:31 AM

Respondido

Mar 5, 2026 10:32 AM

Completado

Mar 7, 2026 10:54 AM

First resp. due

Mar 6, 2026 10:31 AM

Due by

Mar 9, 2026 10:31 AM

Tiempo de resolución

0.0 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: N1 Support

Descripción

canon

Estimado Cliente Torreblanca,

Un representante de Canon visitó recientemente su empresa para dar servicio a su equipo Canon.

Con el objetivo de mejorar el servicio que Canon le ofrece, nos gustaría conocer su opinión sobre la reciente solicitud de soporte que realizó a Canon.

Le llevará menos de 3 minutos completar esta encuesta en línea.

Comparta su opinión →

Muchas gracias por adelantado. Agradecemos sinceramente sus comentarios.

Aviso: Esta encuesta permanecerá abierta hasta el final del día 09-03-2026.


canon


Dependiendo de su respuestas a algunas preguntas tiene la opción de proporcionar sus datos de contacto. No obstante, Canon sólo se pondrá en contacto con usted si no autoriza par ello.

La agencia de investigación independiente Kantar realiza esta encuesta en nombre de Canon. Para obtener más información sobre esta encuesta, haga clic en este enlace.

Para darse de baja de todas las futuras encuestas de Canon realizadas por Kantar entre aquí.

Haga clic aquí para la Política de privacidad y cookies  de Kantar (Inglés).

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

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  "description": "\n\n\n\n\n\n\n\n<div class=\"x_689088877clean-body zm_5519485143764337662_parse_1494301595788574291\" style=\"margin:0; padding:0; background-color:rgb(255, 255, 255)\" dir=\"auto\">\n\n<table class=\"x_689088877nl-container\" style=\"border-collapse:collapse; table-layout:fixed; border-spacing:0; vertical-align:top; min-width:320px; Margin:0 auto; background-color:rgb(255, 255, 255); width:100%\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr style=\"vertical-align:top\">\n<td style=\"border-collapse:collapse !important; vertical-align:top\">\n\n<div style=\"background-color:transparent\">\n<div style=\"Margin:0 auto; min-width:320px; max-width:500px; background-color:transparent\" class=\"x_689088877block-grid\">\n<div style=\"border-collapse:collapse; display:table; width:100%; background-color:transparent\">\n\n<div class=\"x_689088877col x_689088877num12\" style=\"min-width:320px; max-width:500px; display:table-cell; vertical-align:top\">\n<div style=\"background-color:transparent; width:100% !important\">\n<div style=\"border-top:0px solid transparent; border-left:0px solid transparent; border-bottom:0px solid transparent; border-right:0px solid transparent; padding-top:5px; padding-bottom:5px; padding-right:0px; padding-left:0px\">\n\n<div align=\"center\" class=\"x_689088877img-container x_689088877center x_689088877 x_689088877autowidth x_689088877 x_689088877fullwidth\" style=\"padding-right:0px; padding-left:0px\">\n<img class=\"x_689088877center x_689088877 x_689088877autowidth x_689088877 x_689088877fullwidth\" align=\"center\" border=\"0\" src=\"https://mediafwm101.tns-nipo.com/CustomLayouts/Canon/headerCrossWalk.jpg\" alt=\"canon\" title=\"canon\" style=\"outline:none; text-decoration:none; clear:both; display:block !important; border:0; height:auto; float:none; width:100%; max-width:500px\" width=\"500\"/>\n</div>\n<div>\n<div style=\"color:rgb(85, 85, 85); line-height:120%; font-family:Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; padding-right:10px; padding-left:10px; padding-top:10px; padding-bottom:10px\">\n<div style=\"font-size:12px; line-height:14px; color:rgb(85, 85, 85); font-family:Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif\">\n<p style=\"margin:0; font-size:14px; line-height:17px\">Estimado Cliente Torreblanca,<br/>\n<br/>\nUn representante de Canon visitó recientemente su empresa para dar servicio a su equipo Canon.<br/>\n<br/>\nCon el objetivo de mejorar el servicio que Canon le ofrece, nos gustaría conocer su opinión sobre la reciente solicitud de soporte que realizó a Canon.<br/>\n<br/>\nLe llevará menos de 3 minutos completar esta encuesta en línea.</p>\n</div>\n</div>\n</div>\n<center>\n<p style=\"line-height:20px; margin-top:2em\">\n</p><table>\n<tbody>\n<tr>\n<td style=\"padding-left:10px; padding-top:10px; padding-bottom:10px; padding-right:10px; background-color:rgb(188, 0, 36); border-radius:4px\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://interviewing.nfieldmr.com/Interviews/HvpW2/4xVzbBc77qrZEkR2HCgM?IV=EZu8lEVRO339oNjyXs8LRQ%3d%3d&amp;DATA=VEqRAq3hA9Z3KNUA8q3MJ9dWjsG3eWaH7PYwGYT6WDDYvIik%2fIQhDKIhR%2fD8KOPQNanl0NykPEze919Y9qW81tg2VA6GY4WvqZ4QgNkJ1cbztNNCzm1ltF4C51yQIAbio9virmRRZXhQBygJNgPZOFhFWwEdpmrTeF2Tky9Y4coXi%2bqk%2fhR1R8RK1sy4AZxc&amp;RespondentKey=6ee5af4f-05f9-4196-8eb8-ad2ec2b98861\" style=\"color:rgb(255, 255, 255); text-decoration:none; font-weight:bold; font-family:sans-serif; font-size:13px\"><span style=\"color:rgb(255, 255, 255); text-decoration:none; font-weight:bold; font-family:sans-serif; font-size:13px\">Comparta\n su opinión →</span></a> </td>\n</tr>\n</tbody>\n</table>\n<p></p>\n</center>\n<div>\n<div style=\"color:rgb(85, 85, 85); line-height:120%; font-family:Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif; padding-right:10px; padding-left:10px; padding-top:10px; padding-bottom:10px\">\n<div style=\"font-size:12px; line-height:14px; color:rgb(85, 85, 85); font-family:Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif\">\n<p style=\"margin:0; font-size:14px; line-height:17px\">Muchas gracias por adelantado. Agradecemos sinceramente sus comentarios.<br/>\n<br/>\nAviso: Esta encuesta permanecerá abierta hasta el final del día 09-03-2026.</p>\n<br/>\n</div>\n<div align=\"center\" class=\"x_689088877img-container x_689088877center x_689088877 x_689088877autowidth\" style=\"padding-right:0px; padding-left:5px; width:100%\">\n<img class=\"x_689088877center x_689088877 x_689088877autowidth\" align=\"center\" border=\"0\" src=\"https://mediafwm101.tns-nipo.com/CustomLayouts/Canon/canon_logo.png\" alt=\"canon\" title=\"canon\" style=\"outline:none; text-decoration:none; clear:both; display:block !important; border:0; height:auto; float:none; width:100%; max-width:100px\" width=\"100\"/>\n</div>\n<div style=\"font-size:10px; line-height:14px; color:rgb(150, 150, 150); font-family:Arial, &quot;Helvetica Neue&quot;, Helvetica, sans-serif\">\n<p style=\"margin:0; font-size:14px; line-height:17px\"></p>\n<br/>\nDependiendo de su respuestas a algunas preguntas tiene la opción de proporcionar sus datos de contacto. No obstante, Canon sólo se pondrá en contacto con usted si no autoriza par ello.<br/>\n<br/>\nLa agencia de investigación independiente Kantar realiza esta encuesta en nombre de Canon. Para obtener más información sobre esta encuesta, haga clic en\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://customers.tns-nipo.com/canonsurveys/\">este enlace</a>.<br/>\n<br/>\nPara darse de baja de todas las futuras encuestas de Canon realizadas por Kantar <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://customers.tns-nipo.com/canonsurveys/Unsubscribe/\">\nentre aquí</a>.<br/>\n<br/>\nHaga clic aquí para la <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://mediafwm101.tns-nipo.com/files/privacy/Privacy Policy Online Survey Kantar TNS &amp; Public (English).pdf\">\nPolítica de privacidad y cookies &nbsp;de Kantar</a> (Inglés). </div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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