#32590 · RV: acceso urgente a la conexión central Eci Lisboa
ID interno: 10918000010826103
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Comunicaciones
Subcategoría
VPN
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
3/3/26, 13:12
Resuelto
3/3/26, 13:35
Actualizado
5/3/26, 13:54
Asignado
Mar 3, 2026 02:34 PM
Respondido
Mar 3, 2026 02:35 PM
Completado
Mar 5, 2026 02:54 PM
First resp. due
Mar 4, 2026 02:12 PM
Due by
Mar 5, 2026 02:12 PM
Tiempo de resolución
0.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
De: ECI
Lisboa
Enviado el: lunes, 5 de enero de 2026 15:47
Para: IT <it@browniespain.com>
CC: Teresa Nunes <teresa.nunes@browniespain.com>
Asunto: acceso urgente a la conexión central Eci Lisboa
Buenas tardes,
Necesito urgentemente acceso a la conexión central, ya que no hemos tenido acceso desde la instalación del nuevo ordenador.
Gracias,
Daniela Ribeiro.
Resolución
Contraseña guardada
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_5763877598064085172_parse_8315382041004045674\">\n<div class=\"x_1992769116WordSection1\">\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> ECI\n Lisboa <br/>\n<b>Enviado el:</b> lunes, 5 de enero de 2026 15:47<br/>\n<b>Para:</b> IT <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:it@browniespain.com\">it@browniespain.com</a>><br/>\n<b>CC:</b> Teresa Nunes <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:teresa.nunes@browniespain.com\">teresa.nunes@browniespain.com</a>><br/>\n<b>Asunto:</b> acceso urgente a la conexión central Eci Lisboa </span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Necesito urgentemente acceso a la conexión central, ya que no hemos tenido acceso desde la instalación del nuevo ordenador.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Daniela Ribeiro.</p>\n<p class=\"MsoNormal\"><span style=\"\"><img width=\"1053\" height=\"737\" style=\"width:10.9687in; height:7.677in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7265769&ACTION=FILE\"/></span></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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