#32578 · VALES CIERRE CAJA PAMPLONA CARLOS III
ID interno: 10918000010795899
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
2/3/26, 19:44
Resuelto
9/3/26, 15:07
Actualizado
11/3/26, 15:56
Asignado
Mar 3, 2026 09:10 AM
Respondido
Mar 9, 2026 04:07 PM
Completado
Mar 11, 2026 04:56 PM
First resp. due
Mar 4, 2026 08:00 AM
Due by
Mar 5, 2026 08:00 AM
Tiempo de resolución
163.4 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Al hacer el cierre de caja de hoy, en el TPV 1 y 2 teniamos vales que aparecían en la declaración del cierre de caja.
Como no sabíamos si los teníamos que declarar hemos llamado al servicio de urgencias de soporte y el chico nos ha dicho que no lo declarásemos y que enviásemos la incidencia.
Que sabia que algo habíais cambiado respecto a los vales pero no sabia en principio decirme qué hacer.
El TPV 1 tenia un importe en vales de 231,84€
Y el TPV 2 tenia un importe en vales de 59,90€
He puesto en copia a cierres por si esto origina alguna incidencia en el cierre de hoy.
Quedamos a la espera que nos informéis si esto lo declaramos a BANCO o no lo declaramos.
Un saludo
alicia
Resolución
Hola,
Ya no debería pedir contar los vales en los cierres.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya no debería pedir contar los vales en los cierres.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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