#32575 · TARJETA REGALO CLIENTA SAN SEBASTIAN 02-03-2026
ID interno: 10918000010795833
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
2/3/26, 17:53
Resuelto
6/3/26, 9:57
Actualizado
8/3/26, 10:55
Asignado
Mar 5, 2026 03:29 PM
Respondido
Mar 3, 2026 04:53 PM
Completado
Mar 8, 2026 11:55 AM
First resp. due
Mar 4, 2026 08:00 AM
Due by
Mar 5, 2026 08:00 AM
Tiempo de resolución
88.1 h
Overdue
SíFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes,
Os comentamos lo que acaba de pasar con una tarjeta de regalo:
Al canjear una tarjeta de regalo, nos daba error al canjear, y al revisar su saldo, nos aparecía que no existía.
Al querer borrar la transacción ha salido el ticket de compra canjeado con la tarjeta de regalo ( adjuntamos foto) pero la clienta nos había dicho que el importe eran 9 y pico. Por lo que ahora nos encontramos con el ticket de compra comprado con una tarjeta
que nos daba fallo pero que no nos cuadra el importe.
Os pasamos los datos de la tarjeta para ver si podeis revisar los movimiento:
NUMERO TARJETA: 000060014333
Muchas gracias
Resolución
En caso de no obtener información sobre la compra en la que se usó la tarjeta regalo, no podremos hacer nada ya que no nos consta que se haya generado ni podemos asegurar que le queden 9€. Cualquier duda o problema con la clienta llamad a soporte y os ayudamos a ponerle solución.
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