#32567 · BATERÍA ZEBRA
ID interno: 10918000010795695
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Zebra RFID40
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
2/3/26, 14:14
Resuelto
4/3/26, 13:48
Actualizado
6/3/26, 13:54
Asignado
Mar 2, 2026 03:19 PM
Respondido
Mar 4, 2026 02:17 PM
Completado
Mar 6, 2026 02:54 PM
First resp. due
Mar 3, 2026 03:14 PM
Due by
Mar 4, 2026 03:15 PM
Tiempo de resolución
47.6 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenas tardes equipo,
La semana pasada hablamos con vosotros por la incidencia que tuvimos con la batería de nuestra Zebra, como está hinchada nos habéis dicho que no la utilicemos por precaución, y nos enviabais una nueva.
Seguimos a la espera de la batería nueva, y queríamos saber si hay novedades del estado de esto, puesto que es una herramienta que utilizamos en el día a día y no podemos seguir prescindiendo de ella durante muchos más días.
Quedamos a la espera de cualquier novedad al respecto.
¡
Un saludo,
ECI Sorolla.
Resolución
Bateria recibida.
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