#32560 · TICKET Y VALE PERDIDO
ID interno: 10918000010795569
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
2/3/26, 11:10
Resuelto
9/3/26, 13:50
Actualizado
11/3/26, 13:56
Asignado
Mar 2, 2026 12:55 PM
Respondido
Mar 9, 2026 02:49 PM
Completado
Mar 11, 2026 02:56 PM
First resp. due
Mar 3, 2026 12:10 PM
Due by
Mar 4, 2026 12:10 PM
Tiempo de resolución
170.7 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenos días. Una clienta ha perdido un vale.
FECHA DE COMPRA: 26-11-25
HORA: 12:06
IMPORTE 99,9€
REFERENCIA DE LA PREDNA DEVUELTA:
W26-0502-006-704
NO RECUERDA EL DÍA QUE VINO A HACER LA DEVOLUCIÓN , SOLO NOS HA DADO ESTOS DATOS.
ME COMENTA QUE EL TICKET ES DE 50€ TAMPOCO RECUERDA LO QUE COMPRO CUANDO DEVOLVIÓ LA CHAQUETA.
ES UNA SEÑORA MAYOR Y NOS HA LLAMADO, HA VENIDO A TIENDA,..
NO PUEDE DARME MAS DATOS.
PODEIS AYUDARNOS? GRACIAS.
Resolución
Revisión vales.
JSON crudo (detalle completo)
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