#32535 · EXT: Re: Brownie - UBZLDCICM - Envío atrasado
ID interno: 10918000010795087
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
27/2/26, 16:32
Resuelto
—
Actualizado
28/2/26, 9:59
Asignado
—
Respondido
Feb 28, 2026 10:59 AM
Completado
—
First resp. due
Mar 2, 2026 05:32 PM
Due by
Mar 3, 2026 05:32 PM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
El 21 de febrero de 2026, 12:30:39 UTC, marshopping@browniespain.com escribió:
[WV1305-0X63P]Buenas tardes,
Necesitamos su ayuda para resolver una situación.
El 25 de enero de 2026, la clienta Jennifer Ribeiro realizó un pedido, UBZLDCICM, de vaqueros holgados básicos talla 38 con referencia W26-0595-005-502. El pedido debería haber llegado a su domicilio el 29 de enero, pero no llegó.
La clienta intentó contactar con atención al cliente, pero no recibió respuesta.
El transportista del pedido es MRW 00691|850337
Gracias. Saludos cordiales.
Celia Martins
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
eCommerce
JSON crudo (detalle completo)
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"description": "\n\n\n<div style=\"width:100% !important; margin:0; padding:0\" class=\"zm_6003109314423876580_parse_1910810207842101094\">\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"/></p>\n<div class=\"x_1426762960zd-comment\" dir=\"auto\">Hola equipo Mar Shopping, <br/>\n<br/>\nGracias por contactar con Browniespain. <br/>\n <br/>\nProcedemos a reclamarle al transportista para obtener información y dar solución a la incidencia. Cuando tengamos respuesta, os lo haremos saber.<br/>\n <br/>\nSaludos, <br/>\n <br/>\nEquipo Brownie<br/>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_1426762960zendesk_quote\">\n<div class=\"x_1426762960zendesk_attr\">El 21 de febrero de 2026, 12:30:39 UTC, <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:marshopping@browniespain.com\">marshopping@browniespain.com</a> escribió:<br/>\n</div>\n<blockquote class=\"x_1426762960zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n\n\n<div class=\"x_1426762960WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Necesitamos su ayuda para resolver una situación.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">El 25 de enero de 2026, la clienta Jennifer Ribeiro realizó un pedido, UBZLDCICM, de vaqueros holgados básicos talla 38 con referencia W26-0595-005-502. El pedido debería haber llegado a su domicilio el 29 de enero, pero no llegó.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">La clienta intentó contactar con atención al cliente, pero no recibió respuesta.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">El transportista del pedido es MRW 00691|850337</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias. Saludos cordiales.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Celia Martins</p>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_1426762960zd_encoded_id\">[WV1305-0X63P]</span>\n</blockquote>\n</div>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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Gracias por contactar con Browniespain.
Procedemos a reclamarle al transportista para obtener información y dar solución a la incidencia. Cuando tengamos respuesta, os lo haremos saber.
Saludos,
Equipo Brownie