#32532 · Not Provided
ID interno: 10918000010795045
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Replicaciones
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/2/26, 15:24
Resuelto
2/3/26, 9:48
Actualizado
4/3/26, 9:53
Asignado
Mar 2, 2026 10:46 AM
Respondido
Mar 2, 2026 10:48 AM
Completado
Mar 4, 2026 10:53 AM
First resp. due
Mar 2, 2026 04:24 PM
Due by
Mar 3, 2026 04:24 PM
Tiempo de resolución
66.4 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola
Soy Angela Burbano de rambla, no puedo acceder al nuevo programa de cobro. Mi numero de empleado para ingresar era 6221.
Resolución
Buenos días, Angela
Antes figurabas en un ECI, hemos modificado tu ficha para que puedas acceder en Rambla que es tu nueva ubicación, si en un futuro vuelves a cambiar deberás comunicárnoslo para habilitar tu usuario a la tienda que vayas.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div><span class=\"size\" style=\"font-size:18.6667px\">Buenos días, Angela</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Antes figurabas en un ECI, hemos modificado tu ficha para que puedas acceder en Rambla que es tu nueva ubicación, si en un futuro vuelves a cambiar deberás comunicárnoslo para habilitar tu usuario a la tienda que vayas.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Un saludo.</span></div></div>",
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