#32509 · INCIDENCIA TPVS
ID interno: 10918000010782733
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Fallos de Sistema
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
26/2/26, 18:33
Resuelto
27/2/26, 11:18
Actualizado
1/3/26, 11:52
Asignado
Feb 27, 2026 12:13 PM
Respondido
Feb 27, 2026 12:18 PM
Completado
Mar 1, 2026 12:52 PM
First resp. due
Mar 2, 2026 08:00 AM
Due by
Mar 3, 2026 08:00 AM
Tiempo de resolución
16.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
Tenemos una incidencia con los TPVs. No nos deja hacer ninguna transacción. Estamos haciendo los tickets manuales y las devoluciones no las podemos hacer ya que para generar el vale necesitamos los TPVs operativos. Hemos llamado, pero mandamos el mail para
dejar constancia de la incidencia por escrito. Esperamos que podáis solucionarlo cuanto antes.
Muchas gracias,
Un saludo,
Nahia.
Resolución
Hola,
Esto era debido a la caída del servidor, esto ya se solucionó ayer.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Esto era debido a la caída del servidor, esto ya se solucionó ayer.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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