#32466 · ERROR TPV ECI BILBAO
ID interno: 10918000010763097
Estado
Pausada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Pc's
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
24/2/26, 13:11
Resuelto
—
Actualizado
31/3/26, 9:06
Asignado
Feb 25, 2026 04:52 PM
Respondido
—
Completado
—
First resp. due
Feb 25, 2026 02:11 PM
Due by
Feb 26, 2026 02:11 PM
Tiempo de resolución
—
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Hola equipo,
Llevamos varios meses con este tema pendiente. El TPV de ECI Bilbao funciona con una lentitud abrumadora. Es imposible revisar stock, consultar BI, e incluso pasar ventas cuesta.
Os adjunto un par de videos de ejemplo,
A ver si podemos solventar este tema. Es un córner que por lo general tiene mucha carga de afluencia y trabajo y se hace muy tedioso.
Gracias,
|
|
Carla Gutierrez Área Manager
|
C/ Castanyer 29 |
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
||
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"description": "\n\n<div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\nHola equipo, </div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\n<br/>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\nLlevamos varios meses con este tema pendiente. El TPV de ECI Bilbao funciona con una lentitud abrumadora. Es imposible revisar stock, consultar BI, e incluso pasar ventas cuesta.</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\n<br/>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\nOs adjunto un par de videos de ejemplo, </div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\n<br/>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\n<br/>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\nA ver si podemos solventar este tema. Es un córner que por lo general tiene mucha carga de afluencia y trabajo y se hace muy tedioso. </div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\n<br/>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\">\nGracias,</div>\n<div id=\"x_1013828979ms-outlook-mobile-body-separator-line\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" dir=\"auto\">\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" id=\"x_1013828979ms-outlook-mobile-signature\" dir=\"auto\">\n<div style=\"line-height:normal; font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" dir=\"auto\">\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:635px\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; width:125px\">\n<p style=\"margin:0.1pt; font-family:Arial; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7227666&ACTION=FILE\" alt=\"New_Logo_01_.gif\" width=\"95\" height=\"95\" style=\"width:95px; height:95px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a></p>\n</td>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Carla Gutierrez</b></p>\n<p style=\"font-family:Arial; font-size:9pt\">Área Manager <span style=\"color:rgb(33, 33, 33)\"><span class=\"x_1013828979entityDelimiterAfter\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt; color:rgb(33, 33, 33)\"></span></span></p>\n<div id=\"x_1013828979OWA-ms-outlook-mobile-video-message-outer-container-7fb974a5-087d-4cd0-9635-87cee2c83de8\" style=\"width:720px; max-width:100%\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://browniegroupsp-my.sharepoint.com/:v:/g/personal/carla_gutierrez_browniespain_com/IQD6I8Yo4coORYkjMNuedz3ZASEtn1DtsUXVm-aJUdnAQCs\" id=\"x_1013828979OWA-ms-outlook-mobile-video-message-unfurl-container-anchor-wrapper-7fb974a5-087d-4cd0-9635-87cee2c83de8\" style=\"display:block\">\n\n<div id=\"x_1013828979OWA-ms-outlook-mobile-video-message-unfurl-container-7fb974a5-087d-4cd0-9635-87cee2c83de8\" style=\"display:block; max-width:100%; margin-top:12px; margin-bottom:12px; width:720px\">\n<img alt=\"Video Thumbnail\" class=\"x_1013828979ms-outlook-mobile-video-message-inline-video-thumbnail\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7227667&ACTION=FILE\" style=\"border-radius:8px; max-width:100%; height:auto !important; vertical-align:middle\" width=\"720\" height=\"405\"/></div>\n</a></div>\n<div><br/>\n</div>\n<div id=\"x_1013828979OWA-ms-outlook-mobile-video-message-outer-container-9c586353-2f5f-4123-9aa1-b4c95265847c\" style=\"width:720px; max-width:100%\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://browniegroupsp-my.sharepoint.com/:v:/g/personal/carla_gutierrez_browniespain_com/IQAc45wDF8pES5Ahqa1Wtd2wAYd9Ygh-Dq8pCsF528T-l_Y\" id=\"x_1013828979OWA-ms-outlook-mobile-video-message-unfurl-container-anchor-wrapper-9c586353-2f5f-4123-9aa1-b4c95265847c\" style=\"display:block\">\n\n<div id=\"x_1013828979OWA-ms-outlook-mobile-video-message-unfurl-container-9c586353-2f5f-4123-9aa1-b4c95265847c\" style=\"display:block; max-width:100%; margin-top:12px; margin-bottom:12px; width:720px\">\n<img alt=\"Video Thumbnail\" class=\"x_1013828979ms-outlook-mobile-video-message-inline-video-thumbnail\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7227668&ACTION=FILE\" style=\"border-radius:8px; max-width:100%; height:auto !important; vertical-align:middle\" width=\"720\" height=\"405\"/></div>\n</a></div>\n<div><br/>\n</div>\n<p style=\"font-family:Arial; font-size:9pt\"><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" class=\"x_1013828979socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7227669&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" class=\"x_1013828979socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7227670&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" class=\"x_1013828979socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7227671&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" class=\"x_1013828979socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7227672&ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; max-width:100%; margin-top:0px; margin-bottom:0px\"/></a></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:280px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(0, 0, 0)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); margin-top:0px; margin-bottom:0px\">\n650392811</a><br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"vertical-align:top; width:635px\">\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n</p>\n</div>\n<div dir=\"auto\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n</div>\n</div>",
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"comments": "Migraremos al nuevo sistema antes de enviar ningún TPV nuevo para probar si de esa forma se resuelve el problema de rendimiento",
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