#32418 · TELÉFONO LEÓN ORDOÑO
ID interno: 10918000010743123
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Teléfono
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
20/2/26, 10:45
Resuelto
27/2/26, 8:00
Actualizado
1/3/26, 8:52
Asignado
Feb 20, 2026 12:12 PM
Respondido
Feb 23, 2026 10:47 AM
Completado
Mar 1, 2026 09:52 AM
First resp. due
Feb 25, 2026 01:57 PM
Due by
Feb 26, 2026 01:57 PM
Tiempo de resolución
165.2 h
Overdue
SíFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenos días,
Esta mañana ha estado el técnico de Movistar en nuestra tienda y nos ha comentado que el problema es el dispositivo del teléfono, que no es problema de la línea.
¿Nos enviaréis uno nuevo?
Muchas gracias!
Olatz
Resolución
Todo OK, cierro ticket.
JSON crudo (detalle completo)
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