#32417 · EXT: Equipo canon que no reporta
ID interno: 10918000010743109
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Impresora
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
20/2/26, 9:59
Resuelto
23/2/26, 10:56
Actualizado
25/2/26, 12:10
Asignado
Feb 23, 2026 11:48 AM
Respondido
Feb 23, 2026 11:52 AM
Completado
Feb 25, 2026 12:50 PM
First resp. due
Feb 23, 2026 10:59 AM
Due by
Feb 24, 2026 10:59 AM
Tiempo de resolución
73.0 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días, el equipo i-SENSYS X 1440i con número de serie 4UX16516 situado en la calle Juan de Herrera 12, no está reportando las incidencias de los consumibles, quería saber si la tienen apagada. En caso de que esté conectada en red necesitamos hacer una prueba de comunicación para determinar el problema. La prueba es apretar un botón en el panel.
Necesitaría una persona de contacto y un teléfono para guiarle o bien llamarme a mi móvil 600993109.
Muchas gracias
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ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
se comunica a tienda que recibirán llamada.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_3670706387911721585_parse_6001514920547732797\">\n<div class=\"x_2062023028WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-family:Montserrat\">Buenos días, el equipo i-SENSYS X 1440i con número de serie 4UX16516 situado en la calle Juan de Herrera 12, no está reportando las incidencias de los consumibles, quería saber si la tienen apagada.\n En caso de que esté conectada en red necesitamos hacer una prueba de comunicación para determinar el problema. La prueba es apretar un botón en el panel.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:Montserrat\">Necesitaría una persona de contacto y un teléfono para guiarle o bien llamarme a mi móvil 600993109.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:Montserrat\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:Montserrat\">Muchas gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:Montserrat\"> </span></p>\n<table class=\"x_2062023028MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<table class=\"x_2062023028MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 3.75pt 0cm\">\n<table class=\"x_2062023028MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"475\" style=\"width:356.25pt; border-collapse:collapse\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<table class=\"x_2062023028MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%; border-collapse:collapse\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<table class=\"x_2062023028MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:10pt; font-family:"Arial", sans-serif\">Miguel Angel Sanchez Rodriguez</span></b></p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\">Service Engineer</span></p>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\">DP&S Tier 2 [Hardware] Helpdesk</span></p>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<table class=\"x_2062023028MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\">M: <a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(70, 120, 134)\">+34600993109</span></a></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.canon.es%2F&tenantid=9zWsc_SUEe2QfAANOry0EQ&templateid=e28895b4de0eef1196f5000d3aaa3a50&excomponentid=IrUcRVG0NsaoiZrPlkj_PizURK2wsciGH7aCI86mwVI&excomponenttype=Image&signature=rRmExjex2na3r4RSa-PUhYhk7d3y6cxKv57qU6hec4PvUceItTLI9o0e37eDRaFvOpB-9upQOr1VWrX6uvQdUYW_K12UWwLKSEUcZa1t4Y2-nmHLTHEPZzKfdrwiU_P2nU9e_MhCjnhS1yyYF7ykj8-kCng5tLSH8dRt7oxILdS3OPJF2bB90cRcfb-Z_7WQKIrZkFVXlJPDATZvfx7wNOOrIo5c1RxLV1kbwej4EzoO2wUlfOBWsGEUeCjcr2ROONkUXllaYtcAfZGPklJr2t7wMtVnQh_LW3RCtpHUt12uN0xqAGNcBhg_GsmQEO2fpxiprhIl_q00w2owaON8Iw&v=1\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif; color:windowtext; text-decoration:none\"><img border=\"0\" width=\"135\" height=\"54\" style=\"width:1.4062in; height:0.5625in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7227048&ACTION=FILE\" alt=\"Image of Canon logo\"/></span></a><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<table class=\"x_2062023028MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:1.5pt 0cm 1.5pt 0cm\">\n<table class=\"x_2062023028MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\">Canon España, S.A.U.</span></p>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\">Calle Misiones, 9 - Pol. Industrial El Sebadal, 35008, Las Palmas de Gran Canaria, SPAIN</span></p>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.canon.es%2F&tenantid=9zWsc_SUEe2QfAANOry0EQ&templateid=e28895b4de0eef1196f5000d3aaa3a50&excomponentid=NASTnaZ_m_KrGgFG-W0evlE6wqB_mm6oM0ZHkrBjGYY&excomponenttype=Link&signature=rRmExjex2na3r4RSa-PUhYhk7d3y6cxKv57qU6hec4PvUceItTLI9o0e37eDRaFvOpB-9upQOr1VWrX6uvQdUYW_K12UWwLKSEUcZa1t4Y2-nmHLTHEPZzKfdrwiU_P2nU9e_MhCjnhS1yyYF7ykj8-kCng5tLSH8dRt7oxILdS3OPJF2bB90cRcfb-Z_7WQKIrZkFVXlJPDATZvfx7wNOOrIo5c1RxLV1kbwej4EzoO2wUlfOBWsGEUeCjcr2ROONkUXllaYtcAfZGPklJr2t7wMtVnQh_LW3RCtpHUt12uN0xqAGNcBhg_GsmQEO2fpxiprhIl_q00w2owaON8Iw&v=1\"><span style=\"color:rgb(70, 120, 134)\">www.canon.es</span></a></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\"></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<table class=\"x_2062023028MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%; border-collapse:collapse\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<table class=\"x_2062023028MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<table class=\"x_2062023028MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<table class=\"x_2062023028MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse:collapse\">\n<tbody>\n<tr>\n<td style=\"padding:0cm 0cm 0cm 0cm\"></td>\n</tr>\n</tbody>\n</table>\n</td>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eu.content.exclaimer.net/?url=https%3A%2F%2Fwww.canon.es%2Fview%2Funsee-the-world%2F&tenantid=9zWsc_SUEe2QfAANOry0EQ&templateid=e28895b4de0eef1196f5000d3aaa3a50&excomponentid=czqhuCLApGp1XjSwrg__6fjXOT4o9S8hS-DsC3oD32w&excomponenttype=Image&signature=HZuCcCELN5Iym2M1unTpZMJPulbz72gZt3tGFuEetNLVeOzxdFNiKiGMtldKzfKn8Ri9X4WRwzXis1rU-PbgeeE_XwUK5MwkBoFsWcrMQSsxGj1Ia_jSXuzKxs4sD6XrFWH2RyW_QU7VnyZsUJTRFcWOWwahsNNYmxEcsik4Mr33L-OJlMTzB7xD8ikN_WQXqITaDMB6ZaofoNr9juRU6UM2CDrfFc7Vh-KEwP_bwsa-GlbXDolK7VQRAsoXJmVCnZUv84K-Jm3Cyfz5Wwbhrb23HTVXgVDW6I_wVlnuMZt5KZAxd0oYrKeYSG5CfV99Rjc4R9Ur3Dwmyl6bGZ3O6g&v=1\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif; color:windowtext; text-decoration:none\"><img border=\"0\" width=\"553\" height=\"120\" style=\"width:5.7604in; height:1.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7227049&ACTION=FILE\"/></span></a><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n<td valign=\"top\" style=\"padding:0cm 0cm 0cm 0cm\">\n<table class=\"x_2062023028MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"width:100%; border-collapse:collapse\">\n<tbody>\n<tr>\n<td style=\"padding:0cm 0cm 7.5pt 0cm\"></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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