#32414 · ERROR DECLARACION CIERRE ECI ALICANTE
ID interno: 10918000010743047
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
20/2/26, 9:20
Resuelto
20/2/26, 12:57
Actualizado
22/2/26, 13:49
Asignado
Feb 20, 2026 01:53 PM
Respondido
Feb 20, 2026 01:56 PM
Completado
Feb 22, 2026 02:49 PM
First resp. due
Feb 23, 2026 10:20 AM
Due by
Feb 24, 2026 10:20 AM
Tiempo de resolución
3.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días
En ECI Alicante en la declaración de cierre de ayer, tuvimos que declarar cierre con un importe que no el que habíamos hecho.
Nosotras hicimos 1.300 y en la declaración nos aparecía 2.458,15
Al igual que las devoluciones tampoco nos aprecian reales. No sabemos el motivo.
Os lo comentamos para que estéis al tanto
Un saludo
Resolución
Hola,
Siempre debéis poner lo que pone en la pantalla de pagos si hay algún error es mejor no hacer el cierre y avisarnos a nosotros, hemos revisado el cierre y lo hemos realizado bien.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Siempre debéis poner lo que pone en la pantalla de pagos si hay algún error es mejor no hacer el cierre y avisarnos a nosotros, hemos revisado el cierre y lo hemos realizado bien.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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