#32399 · EXT: Resguardo de admisión/ Resguard d’admissió
ID interno: 10918000010701501
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Teléfono
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
19/2/26, 11:30
Resuelto
23/2/26, 12:34
Actualizado
25/2/26, 12:50
Asignado
Feb 19, 2026 12:31 PM
Respondido
Feb 23, 2026 01:34 PM
Completado
Feb 25, 2026 01:50 PM
First resp. due
Feb 20, 2026 12:30 PM
Due by
Feb 23, 2026 12:30 PM
Tiempo de resolución
97.1 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
|
Resolución
JSON crudo (detalle completo)
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},
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"udf_char2": "Remoto",
"udf_char3": "No"
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"description": "\n\n\n\n\n\n<div style=\"margin:0 auto\" class=\"zm_5735203484363701441_parse_3011993146773546267\">\n\n<table bgcolor=\"#ffffff\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" align=\"center\">\n<tbody>\n<tr>\n<td style=\"font-family:cartero, Arial, sans-serif; display:none !important; font-size:1px; color:rgb(255, 255, 255); line-height:1px; max-height:0; max-width:0; overflow:hidden\">\nResguardo de envío </td>\n</tr>\n</tbody>\n</table>\n\n<table width=\"100%\" bgcolor=\"#ffffff\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1939508611backgroundTable\" style=\"max-width:600px; border-collapse:collapse; border:0; border-spacing:0; background:rgb(255, 255, 255)\">\n<tbody>\n<tr>\n<td width=\"100%\" style=\"padding:0 10px 0 10px\">\n<table width=\"100%\" bgcolor=\"#ffffff\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"margin:0; padding:0; line-height:150%\">\n<tbody>\n<tr>\n<td>\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" align=\"left\" class=\"x_1939508611devicewidth\">\n<tbody>\n<tr>\n<td width=\"100%\">\n<table width=\"100%\" align=\"center\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" class=\"x_1939508611devicewidth\">\n<tbody>\n<tr>\n<td align=\"left\"><img height=\"88\" src=\"https://www.correos.es/content/dam/gnomo/general/logo-cornamusa.jpg\" title=\"Correos\" alt=\"Isotipo de Correos\" style=\"display:block\"/>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n\n<table width=\"100%\" bgcolor=\"#ffffff\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1939508611backgroundTable\">\n<tbody>\n<tr>\n<td>\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" align=\"center\" class=\"x_1939508611devicewidth\">\n<tbody>\n<tr>\n<td width=\"100%\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" align=\"center\" class=\"x_1939508611devicewidth\">\n<tbody>\n\n<tr>\n<td height=\"20\" style=\"font-size:1px; line-height:1px\">\n </td>\n</tr>\n\n<tr>\n<td>\n<table width=\"100%\" align=\"center\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1939508611devicewidthinner\">\n<tbody>\n\n<tr>\n<td width=\"100%\" height=\"20\" style=\"font-size:1px; line-height:1px\">\n </td>\n</tr>\n\n</tbody>\n</table>\n<table width=\"100%\" align=\"left\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1939508611devicewidthinner\">\n<tbody>\n<tr>\n<td style=\"\">\n<p style=\"padding-bottom:0; color:rgb(51, 51, 51); font-family:cartero, Arial, sans-serif; font-size:16px; line-height:150%\">\nEstimado cliente / Benvolgut client:<br/>\n<br/>\nSiguiendo sus indicaciones en el archivo adjunto le enviamos el resguardo de su envío / Seguint instruccions a l'arxiu adjunt li enviem el resguard del seu enviament.\n</p>\n<br/>\n<p style=\"padding-bottom:0; color:rgb(51, 51, 51); font-family:cartero, Arial, sans-serif; font-size:16px; line-height:150%\">\n. </p>\n<br/>\n<p style=\"padding-bottom:0; color:rgb(51, 51, 51); font-family:cartero, Arial, sans-serif; font-size:16px; line-height:150%\">\nConsulte el estado detallado de su envío introduciendo el código del mismo o su referencia en nuestro localizador de\n<strong><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.correos.es\" style=\"color:rgb(0, 46, 109); text-decoration:underline\" title=\"https://www.correos.es/\">Correos.es</a></strong> / Consulti l'estat detallat del seu enviament introduint el codi del mateix o la seva referència\n en el nostre localitzador de <strong><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.correos.es/\" style=\"color:rgb(0, 46, 109); text-decoration:underline\" title=\"https://www.correos.es/\">Correos.es</a></strong>\n</p>\n<br/>\n<p style=\"padding-bottom:0; color:rgb(51, 51, 51); font-family:cartero, Arial, sans-serif; font-size:16px; line-height:150%\">\nTu <strong>opinión</strong> nos ayuda a mejorar, por favor responde a esta pregunta: / La teva\n<strong>opinió</strong> ens ajuda a millorar, si us plau respon a aquesta pregunta:\n</p>\n<table width=\"192\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" align=\"center\">\n<tbody>\n<tr>\n<td height=\"32\"> </td>\n</tr>\n<tr>\n<td width=\"192\" height=\"56\" style=\"background-color:rgb(255, 204, 0); border-radius:8px\">\n<p style=\"color:rgb(51, 51, 51); font-family:cartero, Arial, sans-serif; font-size:18px; font-weight:bold; text-align:center; margin:0\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://correos.likeik.com/c.php?codired=0829494&id=S0lI2ZvjXWC45MhP\" style=\"text-decoration:none\" title=\"Encuesta\">ENCUESTA</a>\n</p>\n</td>\n</tr>\n<tr>\n<td height=\"32\"> </td>\n</tr>\n</tbody>\n</table>\n<p style=\"padding-bottom:0; color:rgb(51, 51, 51); font-family:cartero, Arial, sans-serif; font-size:16px; line-height:150%\">\nEste mail se envió desde una dirección exclusiva para notificaciones y no puede recibir emails entrantes. Por favor,\n<strong>no responda a este mensaje</strong>. / Aquest mail es va enviar des d'una adreça exclusiva per a notificacions i no pot rebre emails entrants. Si us plau\n<strong>no respongui a aquest missatge</strong>. </p>\n<br/>\n<p style=\"padding-bottom:0; color:rgb(51, 51, 51); font-family:cartero-bold, Arial, sans-serif; font-size:16px; line-height:150%\">\nGracias por confiar en Correos / Gràcies per confiar en Correos. </p>\n<br/>\n</td>\n</tr>\n\n<tr>\n<td width=\"100%\" height=\"10\" style=\"font-size:1px; line-height:1px\">\n </td>\n</tr>\n\n</tbody>\n</table>\n</td>\n</tr>\n\n<tr>\n<td height=\"1\" style=\"font-size:1px; line-height:1px\">\n </td>\n</tr>\n\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n\n<table width=\"100%\" bgcolor=\"#ffffff\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1939508611backgroundTable\">\n<tbody>\n<tr>\n<td>\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" align=\"center\" class=\"x_1939508611devicewidth\">\n<tbody>\n<tr>\n<td width=\"100%\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" align=\"center\" class=\"x_1939508611devicewidth\">\n<tbody>\n\n<tr>\n<td height=\"20\" style=\"font-size:1px; line-height:1px\">\n </td>\n</tr>\n\n<tr>\n<td>\n<table width=\"100%\" align=\"center\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1939508611devicewidthinner\">\n<tbody>\n\n<tr>\n<td style=\"font-family:cartero-bold, Arial, sans-serif; font-size:15px; color:rgb(51, 51, 51); text-align:center; line-height:26px; font-weight:700\">\n<p style=\"color:rgb(51, 51, 51); font-family:cartero-bold, Arial, sans-serif; font-size:15px; font-weight:700; line-height:150%\">\nEN CORREOS NOS IMPORTA TU SEGURIDAD </p>\n</td>\n</tr>\n\n<tr>\n<td width=\"100%\" height=\"20\" style=\"font-size:1px; line-height:1px\">\n </td>\n</tr>\n\n</tbody>\n</table>\n</td>\n</tr>\n\n<tr>\n<td height=\"1\" style=\"font-size:1px; line-height:1px\">\n </td>\n</tr>\n\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n\n<table style=\"margin:0; padding:0; border-spacing:0; overflow:hidden\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"100%\">\n<tbody style=\"margin:0; padding:0\">\n<tr style=\"margin:0; padding:0\">\n\n<td style=\"font-size:0; margin:0; padding:0; width:16px; height:16px; border-top-left-radius:16px; background-color:rgb(255, 205, 0); border-top:solid 1px rgb(255, 205, 0); border-left:solid 1px rgb(255, 205, 0)\">\n</td>\n\n<td style=\"font-size:0; margin:0; padding:0; background-color:rgb(255, 205, 0); border-top:solid 1px rgb(255, 205, 0)\">\n</td>\n\n<td style=\"font-size:0; margin:0; padding:0; width:16px; height:16px; border-top-right-radius:16px; background-color:rgb(255, 205, 0); border-top:solid 1px rgb(255, 205, 0); border-right:solid 1px rgb(255, 205, 0)\">\n</td>\n\n</tr>\n<tr style=\"margin:0; padding:0\">\n<td style=\"font-size:0; margin:0; padding:0; padding-top:8px; padding-bottom:8px; background-color:rgb(255, 205, 0); border-left:solid 1px rgb(255, 205, 0)\">\n</td>\n<td style=\"font-family:cartero, Arial, sans-serif; font-size:16px; margin:0; padding:8px 8px 8px 8px; font-weight:normal; line-height:24px; background-color:rgb(255, 205, 0)\">\n<p class=\"x_1939508611content-text-icon\" style=\"text-align:center; padding-bottom:0; color:rgb(51, 51, 51); font-family:cartero, Arial, sans-serif; font-size:20px\">\n<img src=\"https://www.correos.es/content/dam/gnomo/general/verificador/email-icon-e-seguro.png\" alt=\"Icono de email seguro\" style=\"height:auto\"/></p>\n</td>\n<td style=\"font-size:0; margin:0; padding:0; padding-top:8px; padding-bottom:8px; background-color:rgb(255, 205, 0); border-right:solid 1px rgb(255, 205, 0)\">\n</td>\n</tr>\n<tr style=\"margin:0; padding:0\">\n<td style=\"font-size:0; margin:0; padding:0; padding-top:8px; padding-bottom:8px; background-color:rgb(255, 205, 0); border-left:solid 1px rgb(255, 205, 0)\">\n</td>\n<td style=\"font-family:cartero, Arial, sans-serif; font-size:16px; margin:0; padding:8px 8px 8px 8px; font-weight:700; line-height:24px; background-color:rgb(255, 205, 0)\">\n<p class=\"x_1939508611content-text-icon\" style=\"text-align:center; padding-bottom:0; color:rgb(51, 51, 51); font-family:cartero-bold, Arial, sans-serif; font-size:18px; font-weight:700\">\nEMAIL SEGURO</p>\n</td>\n<td style=\"font-size:0; margin:0; padding:0; padding-top:8px; padding-bottom:8px; background-color:rgb(255, 205, 0); border-right:solid 1px rgb(255, 205, 0)\">\n</td>\n</tr>\n<tr>\n<td style=\"font-size:0; margin:0; padding:0; padding-top:8px; padding-bottom:8px; background-color:rgb(255, 205, 0); border-left:solid 1px rgb(255, 205, 0)\">\n</td>\n<td style=\"font-family:cartero-bold, Arial, sans-serif; font-size:16px; margin:0; padding:8px 8px 20px 8px; font-weight:normal; line-height:24px; background-color:rgb(255, 205, 0)\">\n<p class=\"x_1939508611content-text-icon\" style=\"text-align:center; padding-bottom:0; color:rgb(0, 46, 109); font-family:cartero-bold, Arial, sans-serif; font-size:20px\">\n<strong>L3QBEuBGCjbqwDJ3f</strong></p>\n</td>\n<td style=\"font-size:0; margin:0; padding:0; padding-top:8px; padding-bottom:8px; background-color:rgb(255, 205, 0); border-right:solid 1px rgb(255, 205, 0)\">\n</td>\n</tr>\n<tr>\n<td style=\"font-size:0; margin:0; padding:0; padding-top:8px; padding-bottom:8px; background-color:rgb(255, 205, 0); border-left:solid 1px rgb(255, 205, 0)\">\n</td>\n<td style=\"font-family:cartero, Arial, sans-serif; font-size:16px; margin:0; padding:8px 8px 8px 8px; font-weight:normal; line-height:24px; background-color:rgb(255, 205, 0)\">\n<p class=\"x_1939508611content-text-icon\" style=\"text-align:left; padding-bottom:0; color:rgb(51, 51, 51); font-family:cartero, Arial, sans-serif; line-height:150%; font-size:16px\">\nEste código es único e identifica tu correo electrónico. Comprueba su autenticidad en la web de Correos:\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.correos.es/es/es/atencion-al-cliente/seguridad-de-la-informacion/verificador-de-email?utm_source=email_modserial&utm_medium=enlace&utm_campaign=email_serial\" title=\"Verifica la autenticidad de este email desde correos.es\" style=\"color:rgb(0, 46, 109); text-decoration:underline\">\n<strong>correos.es</strong></a></p>\n</td>\n<td style=\"font-size:0; margin:0; padding:0; padding-top:8px; padding-bottom:8px; background-color:rgb(255, 205, 0); border-right:solid 1px rgb(255, 205, 0)\">\n</td>\n</tr>\n<tr style=\"margin:0; padding:0\">\n\n<td style=\"font-size:0; margin:0; padding:0; width:16px; height:16px; border-bottom-left-radius:16px; background-color:rgb(255, 205, 0); border-bottom:solid 1px rgb(255, 205, 0); border-left:solid 1px rgb(255, 205, 0)\">\n</td>\n\n<td style=\"font-size:0; margin:0; padding:0; background-color:rgb(255, 205, 0); border-bottom:solid 1px rgb(255, 205, 0)\">\n</td>\n\n<td style=\"font-size:0; margin:0; padding:0; width:16px; height:16px; background-color:rgb(255, 205, 0); border-bottom:solid 1px rgb(255, 205, 0); border-right:solid 1px rgb(255, 205, 0)\">\n</td>\n\n</tr>\n</tbody>\n</table>\n\n<table width=\"100%\" bgcolor=\"#ffffff\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1939508611backgroundTable\">\n<tbody>\n<tr>\n<td>\n<table width=\"100%\" align=\"center\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" class=\"x_1939508611devicewidth\">\n<tbody>\n<tr>\n<td align=\"center\" height=\"1\" style=\"font-size:1px; line-height:1px\"> </td>\n</tr>\n<tr>\n<td width=\"550\" align=\"center\" height=\"1\" bgcolor=\"#ffffff\" style=\"font-size:1px; line-height:1px\">\n </td>\n</tr>\n<tr>\n<td align=\"center\" height=\"20\" style=\"font-size:1px; line-height:1px\"> </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n\n<table width=\"100%\" bgcolor=\"#ffffff\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1939508611backgroundTable\">\n<tbody>\n<tr>\n<td>\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" align=\"center\" class=\"x_1939508611devicewidth\">\n<tbody>\n<tr>\n<td class=\"x_1939508611footer-left\" style=\"vertical-align:bottom\" height=\"70\">\n<p class=\"x_1939508611mobile_link\" style=\"padding-bottom:4px; color:rgb(51, 51, 51) !important; font-family:cartero-bold, Arial, sans-serif; font-size:20px\">\n<strong><b style=\"color:rgb(51, 51, 51) !important\">correos.es</b></strong></p>\n</td>\n<td class=\"x_1939508611footer-right\" align=\"right\" style=\"vertical-align:bottom\" height=\"70\">\n<p class=\"x_1939508611mobile_link\" style=\"padding-bottom:4px; color:rgb(51, 51, 51) !important; font-family:cartero-bold, Arial, sans-serif; font-size:20px\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"Teléfono de Atención al Cliente: 915 197 197\"><strong><b style=\"color:rgb(51, 51, 51) !important\">915 197 197\n</b></strong></a></p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n\n<table width=\"100%\" bgcolor=\"#ffffff\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1939508611backgroundTable\">\n<tbody>\n<tr>\n<td>\n<table width=\"100%\" align=\"center\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" class=\"x_1939508611devicewidth\">\n<tbody>\n<tr>\n<td align=\"center\" height=\"1\" style=\"font-size:1px; line-height:1px\"> </td>\n</tr>\n<tr>\n<td width=\"550\" align=\"center\" height=\"3\" bgcolor=\"#333333\" style=\"font-size:1px; line-height:1px\">\n </td>\n</tr>\n<tr>\n<td align=\"center\" height=\"20\" style=\"font-size:1px; line-height:1px\"> </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n\n<table width=\"100%\" bgcolor=\"#ffffff\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" class=\"x_1939508611backgroundTable\">\n<tbody>\n<tr>\n<td>\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" align=\"center\" class=\"x_1939508611devicewidth\">\n<tbody>\n<tr>\n<td>\n<p style=\"font-size:12px; color:rgb(51, 51, 51); font-family:cartero, Arial, sans-serif; line-height:150%\">\n<strong>Condiciones Generales del Servicio / Condicions Generals del Servei</strong></p>\n<br/>\n<p style=\"font-size:12px; color:rgb(51, 51, 51); font-family:cartero, Arial, sans-serif; line-height:150%\">\nEl contenido de este mensaje, así como sus ficheros adjuntos, va dirigido, de manera exclusiva, a su destinatario y contiene información CONFIDENCIAL y sujeta al SECRETO PROFESIONAL, cuya divulgación no está permitida por Ley. Si lo ha recibido por error, le\n rogamos se lo notifique al emisor del mensaje y que lo borre de su sistema. El uso sin autorización o la difusión del presente mensaje o de su contenido en su totalidad o en parte está prohibido.\n</p>\n<br/>\n<p style=\"font-size:12px; color:rgb(51, 51, 51); font-family:cartero, Arial, sans-serif; line-height:150%\">\nEsta comunicación tiene un carácter informativo y no comercial. Sus datos de carácter personal son tratados por la Sociedad Estatal Correos y Telégrafos, S.A., S.M.E (“Correos”) con la finalidad de prestarle el servicio de cita previa solicitado. Aprovechamos\n esta comunicación para recordarle que puede ejercitar sus derechos de acceso, rectificación, oposición, limitación al tratamiento, supresión y portabilidad enviando un escrito a la dirección de correo electrónico\n<img style=\"\" src=\"https://www.correos.es/content/dam/gnomo/general/dpdc.png\" alt=\"derechos punto protecciondatos punto correos arroba correos punto com\"/> o a la dirección postal Calle del Conde de Peñalver, nº 19, 28006 Madrid (España).</p>\n<br/>\n<hr/>\n<br/>\n<p style=\"font-size:12px; color:rgb(51, 51, 51); font-family:cartero, Arial, sans-serif; line-height:150%\">\nEl contingut d’aquest missatge, així com els fitxers adjunts, va dirigit, de manera exclusiva, al seu destinatari i conté informació CONFIDENCIAL i subjecta al SECRET PROFESSIONAL, la divulgació de la qual no està permesa per Llei. Si l’heu rebut per error,\n us preguem que ho notifiqueu a l’emissor del missatge i que l’esborreu del vostre sistema. L’ús sense autorització o la difusió d’aquest missatge o del seu contingut, de manera total o parcial, estan prohibits.\n</p>\n<br/>\n<p style=\"font-size:12px; color:rgb(51, 51, 51); font-family:cartero, Arial, sans-serif; line-height:150%\">\nAquesta comunicació té un caràcter informatiu i no comercial. La Sociedad Estatal Correos y Telégrafos S.A., S.M.E (“Correos”) tracta les dades de caràcter personal amb la finalitat de prestar el servei de cita prèvia sol·licitat. Aprofitem aquesta comunicació\n per recordar-vos que podeu exercir els vostres drets d’accés, rectificació, oposició, limitació al tractament, supressió i portabilitat enviant un escrit a l’adreça de correu electrònic\n<img style=\"\" src=\"https://www.correos.es/content/dam/gnomo/general/dpdc.png\" alt=\"derechos punto protecciondatos punto correos arroba correos punto com\"/> o a l’adreça postal Calle del Conde de Peñalver, nº 19, 28006 Madrid (Espanya).</p>\n<br/>\n</td>\n</tr>\n<tr>\n<td align=\"center\" height=\"30\" style=\"font-size:1px; line-height:1px\"> </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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o a la dirección postal Calle del Conde de Peñalver, nº 19, 28006 Madrid (España).