#32388 · Error cargar Power BI
ID interno: 10918000010701247
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Power BI
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
18/2/26, 16:34
Resuelto
23/2/26, 13:50
Actualizado
25/2/26, 13:50
Asignado
Feb 19, 2026 09:06 AM
Respondido
Feb 19, 2026 02:00 PM
Completado
Feb 25, 2026 02:50 PM
First resp. due
Feb 19, 2026 05:34 PM
Due by
Feb 20, 2026 05:34 PM
Tiempo de resolución
117.3 h
Overdue
SíFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Mijalis Alexandros Méndiz
Descripción
Buenas tardes,
Ya hace unos días que la página principal del Power BI no nos carga bien, se queda como pensando y tenemos que entrar desde la ventana de examinar.
Es una tontería, pero podríamos mirar esto porfa? Que cargue bien la página principal.
Muchas gracias!
Maria
Resolución
Hola,
Aunque tengan acceso con ese enlace, guardar enlaces como marcadores puede recrear el mismo problema en el futuro. Guardar como favorito la página principal de Power BI y acostumbrarse a navegar hacia el área de trabajo directamente, donde tendrán acceso a los tres informes. Les dejo el paso a paso:
- Guardar como favorito el enlace a la página principal: https://app.powerbi.com/home?experience=power-bi
- Desde la página de inicio, buscar el icono de Áreas de Trabajao / Workspaces y hacer clic:
- Aparecerá una lista con las áreas de trabajo a las que tienen acceso. Deberían ver Dashboard Retail Tiendas - Brownie y Mi Area de Trabajo. Seleccionar la primera.
- Aparecerán los tres informes a los que tienen acceso, sólo hace falta hacer clic para entrar en cada uno:
Saludos.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola, <br/></div><div><br/></div><div>Aunque tengan acceso con ese enlace, guardar enlaces como marcadores puede recrear el mismo problema en el futuro. Guardar como favorito la página principal de Power BI y acostumbrarse a navegar hacia el área de trabajo directamente, donde tendrán acceso a los tres informes. Les dejo el paso a paso:<br/></div><div><br/></div><ol><li>Guardar como favorito el enlace a la página principal: <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://app.powerbi.com/home?experience=power-bi\">https://app.powerbi.com/home?experience=power-bi</a><br/></li><li>Desde la página de inicio, buscar el icono de Áreas de Trabajao / Workspaces y hacer clic:<br/><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7225022&ACTION=FILE\" orig_width=\"1880\" orig_height=\"923\" width=\"400\" height=\"196\"/><br/></li><li>Aparecerá una lista con las áreas de trabajo a las que tienen acceso. Deberían ver Dashboard Retail Tiendas - Brownie y Mi Area de Trabajo. Seleccionar la primera.<br/><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7225023&ACTION=FILE\" orig_width=\"1878\" orig_height=\"932\" width=\"400\" height=\"198\"/></li><li>Aparecerán los tres informes a los que tienen acceso, sólo hace falta hacer clic para entrar en cada uno:<br/><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=7225024&ACTION=FILE\" orig_width=\"1880\" orig_height=\"926\" width=\"400\" height=\"197\"/></li></ol><div>Saludos.</div></div><div><br/></div></div>",
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