#32359 · EXT: Fwd: REFERENCIAS QUE NO PASAN

ID interno: 10918000010684713

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Replicaciones

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Soporte Abisma

Técnico

Piero Belletich

Departamento

IT

Request Type

Incidencia

Creado

17/2/26, 10:28

Resuelto

2/3/26, 10:15

Actualizado

4/3/26, 10:53

Asignado

Feb 27, 2026 12:22 PM

Respondido

Mar 2, 2026 11:15 AM

Completado

Mar 4, 2026 11:53 AM

First resp. due

Feb 18, 2026 11:28 AM

Due by

Feb 19, 2026 11:28 AM

Tiempo de resolución

311.8 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Piero Belletich

Descripción

Please take a look at ticket #67814 raised by ECI Cádiz (ecicadiz@browniespain.com).
  Joan Pujol
  Abisma IT Systems
  +34 93 192 17 66


 
Am Di, 17 Feb um 11:19 VORMITTAGS , ECI Cádiz <ecicadiz@browniespain.com> schrieb:
Buenos días,
Las referencias de nueva colección siguen sin pasar, y el special Price no se le hace el descuento.

Muchas gracias!

67814:1112376

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

Se gestiona la carga de productos con ECI para que aparezcan en los TPVS de ECI
JSON crudo (detalle completo)
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  "description": "\n\n<div>\n<div style=\"font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px\">\n<div style=\"font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px\">\n<div>Please take a look at ticket <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://soporte.abisma.com/helpdesk/tickets/67814\">\n#67814</a> raised by ECI Cádiz (<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ecicadiz@browniespain.com\">ecicadiz@browniespain.com</a>).</div>\n<div>\n<div dir=\"ltr\">\n<div><strong><span lang=\"CA\" style=\"font-size:12pt; color:rgb(128, 128, 128)\">&nbsp; Joan Pujol</span></strong></div>\n<div><strong><span lang=\"CA\" style=\"font-size:12pt; color:rgb(128, 128, 128)\">&nbsp;\n Abisma IT Systems</span></strong></div>\n<div><strong><span lang=\"CA\" style=\"font-size:12pt; color:rgb(128, 128, 128)\">&nbsp;\n +34 93 192 17 66</span></strong></div>\n<div><img src=\"https://www.abisma.com/wp-content/uploads/2022/11/Logo_Abisma.png\" class=\"x_1540744576fr-fic x_1540744576fr-dii\"/><strong><span lang=\"CA\" style=\"font-size:12pt; color:rgb(128, 128, 128)\"><br/>\n</span></strong></div>\n<div><br/>\n</div>\n<div>&nbsp;</div>\n</div>\n</div>\n<div class=\"x_1540744576freshdesk_quote\">\n<div class=\"x_1540744576freshdesk_attr\">Am Di, 17 Feb um 11:19 VORMITTAGS <span class=\"x_1540744576separator\">\n, ECI Cádiz &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:ecicadiz@browniespain.com\">ecicadiz@browniespain.com</a>&gt; schrieb: </span></div>\n<blockquote class=\"x_1540744576freshdesk_quote\" style=\"margin:0 0 0 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n<div class=\"x_1540744576WordSection1\">\n<div class=\"MsoNormal\">Buenos días,<br/>\nLas referencias de nueva colección siguen sin pasar, y el special Price no se le hace el descuento.<br/>\n<br/>\nMuchas gracias!</div>\n</div>\n</blockquote>\n</div>\n</div>\n<br/>\n<span title=\"fd_tkt_identifier\" style=\"font-size:0px; font-family:&quot;fdtktid&quot;; min-height:0px; min-height:0px; max-height:0px; line-height:0px; color:rgb(255, 255, 255)\">67814:1112376</span>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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