#32357 · ERRORES INVENTARIO PALMA DE MALLORCA 16.02.26
ID interno: 10918000010684685
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Inventarios
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
17/2/26, 9:27
Resuelto
17/2/26, 10:32
Actualizado
19/2/26, 10:48
Asignado
Feb 17, 2026 11:30 AM
Respondido
Feb 17, 2026 11:32 AM
Completado
Feb 19, 2026 11:48 AM
First resp. due
Feb 18, 2026 10:27 AM
Due by
Feb 19, 2026 10:27 AM
Tiempo de resolución
1.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Ayer hicimos inventario en Palma de Mallorca y hay varios errores que no detectamos de dónde pueden aparecer, por ejemplo, tuvimos una devolución de una americana, en total con ese artículo teníamos 1 en stock ya que estaba agotado en tienda, lo recepcionamos con la zebra sin seleccionar albarán ya que así cambia el estado del artículo, y lo desplazamos a tienda, pero el resultado es el siguiente y a esto le sumamos que no aparecía como faltante en la zebra mientras hacíamos el inventario:
|
Article |
Size |
Color |
Code |
ERP stock |
RFID stock |
Difference |
MOTIVO |
|
|
AMERICANA CRUZADA DE PANO |
XS |
GRIS MARENGO |
W26-0480-003-806 |
1 |
0 |
-2 |
no aparecía en zebra |
|
También nos han aparecido más negativos a los que no les encontramos sentido ya que aparecen en ERP stock las mismas unidades que en RFID stock pero aún así aparecen como diferencia en negativo, (tampoco aparecía en zebra mientras hacíamos el inventario), dejamos ejemplo:
|
BLUSA DOBLE TELA BORDADOS |
M |
BLANCO |
S26-0745-001-100 |
4 |
4 |
-1 |
no aparecía en zebra |
|
|
PANTALON CAMPANA BOLSILLO FRONTAL |
40 |
ROSADO |
S26-0519-001-406 |
3 |
3 |
-1 |
no aparecía en zebra |
|
|
PANTALON MULTIESTRELLAS LATERAL |
38 |
BLANCO |
S26-0691-007-100 |
2 |
2 |
-1 |
no aparecía en zebr |
|
Muchas gracias
Resolución
Hola, chicas:
Hemos detectado que los estados de las etiquetas se activan dos días después; de ahí viene la incidencia. Ya lo hemos trasladado a Nedap.
De momento, tened en cuenta que los artículos de C&C devueltos deben gestionarse un día antes: cambiad la etiqueta RFID por una nueva (programando una nueva) solo en los artículos que hayan sido devueltos el día anterior.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p class=\"isSelectedEnd\"><span><span class=\"size\" style=\"font-size:24px\">Hola, chicas:</span></span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p class=\"isSelectedEnd\"><span><span class=\"size\" style=\"font-size:24px\">Hemos detectado que los estados de las etiquetas se activan dos días después; de ahí viene la incidencia. Ya lo hemos trasladado a Nedap.</span></span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p class=\"isSelectedEnd\"><span><span class=\"size\" style=\"font-size:24px\">De momento, tened en cuenta que los artículos de C&C devueltos deben gestionarse un día antes: cambiad la etiqueta RFID por una nueva (programando una nueva) solo en los artículos que hayan sido devueltos el día anterior.</span></span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p><span><span class=\"size\" style=\"font-size:24px\">Un saludo.</span></span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><div><br/></div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7332345754363116124_parse_4072038599294594954\">\n<div class=\"x_1736683618WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Ayer hicimos inventario en Palma de Mallorca y hay varios errores que no detectamos de dónde pueden aparecer, por ejemplo, tuvimos una devolución de una americana, en total con ese artículo teníamos 1 en stock ya que estaba agotado en tienda,\n lo recepcionamos con la zebra sin seleccionar albarán ya que así cambia el estado del artículo, y lo desplazamos a tienda, pero el resultado es el siguiente y a esto le sumamos que no aparecía como faltante en la zebra mientras hacíamos el inventario:</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<table class=\"x_1736683618MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"1026\" style=\"width:769.2pt; border-collapse:collapse\">\n<tbody>\n<tr style=\"height:15.75pt\">\n<td width=\"300\" nowrap valign=\"bottom\" style=\"width:224.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:12pt; font-family:"Aptos Narrow", sans-serif; color:black\">Article</span></b></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:12pt; font-family:"Aptos Narrow", sans-serif; color:black\">Size</span></b></p>\n</td>\n<td width=\"110\" nowrap valign=\"bottom\" style=\"width:82.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:12pt; font-family:"Aptos Narrow", sans-serif; color:black\">Color</span></b></p>\n</td>\n<td width=\"129\" nowrap valign=\"bottom\" style=\"width:96.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:12pt; font-family:"Aptos Narrow", sans-serif; color:black\">Code</span></b></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:12pt; font-family:"Aptos Narrow", sans-serif; color:black\">ERP stock</span></b></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:12pt; font-family:"Aptos Narrow", sans-serif; color:black\">RFID stock</span></b></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:12pt; font-family:"Aptos Narrow", sans-serif; color:black\">Difference</span></b></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">MOTIVO</span></b></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15.75pt\">\n</td>\n</tr>\n<tr style=\"height:15pt\">\n<td width=\"300\" nowrap valign=\"bottom\" style=\"width:224.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">AMERICANA CRUZADA DE PANO</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">XS</span></p>\n</td>\n<td width=\"110\" nowrap valign=\"bottom\" style=\"width:82.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">GRIS MARENGO</span></p>\n</td>\n<td width=\"129\" nowrap valign=\"bottom\" style=\"width:96.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">W26-0480-003-806</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">1</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">0</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; background:rgb(255, 199, 206); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:rgb(156, 0, 6)\">-2</span></p>\n</td>\n<td width=\"162\" nowrap colspan=\"2\" valign=\"bottom\" style=\"width:121.6pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">no aparecía en zebra</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">También nos han aparecido más negativos a los que no les encontramos sentido ya que aparecen en ERP stock las mismas unidades que en RFID stock pero aún así aparecen como diferencia en negativo, (tampoco aparecía en zebra mientras hacíamos\n el inventario), dejamos ejemplo:</p>\n<p class=\"MsoNormal\"> </p>\n<table class=\"x_1736683618MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"1025\" style=\"width:768.4pt; border-collapse:collapse\">\n<tbody>\n<tr style=\"height:15pt\">\n<td width=\"300\" nowrap valign=\"bottom\" style=\"width:224.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">BLUSA DOBLE TELA BORDADOS</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">M</span></p>\n</td>\n<td width=\"110\" nowrap valign=\"bottom\" style=\"width:82.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">BLANCO</span></p>\n</td>\n<td width=\"129\" nowrap valign=\"bottom\" style=\"width:96.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">S26-0745-001-100</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">4</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">4</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; background:rgb(255, 199, 206); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:rgb(156, 0, 6)\">-1</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">no aparecía en zebra</span></p>\n</td>\n<td style=\"border:none; padding:0cm 0cm 0cm 0cm\" width=\"80\">\n<p class=\"MsoNormal\"> </p>\n</td>\n</tr>\n<tr style=\"height:15pt\">\n<td width=\"300\" nowrap valign=\"bottom\" style=\"width:224.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">PANTALON CAMPANA BOLSILLO FRONTAL</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">40</span></p>\n</td>\n<td width=\"110\" nowrap valign=\"bottom\" style=\"width:82.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">ROSADO</span></p>\n</td>\n<td width=\"129\" nowrap valign=\"bottom\" style=\"width:96.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">S26-0519-001-406</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">3</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">3</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; background:rgb(255, 199, 206); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:rgb(156, 0, 6)\">-1</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">no aparecía en zebra</span></p>\n</td>\n<td style=\"border:none; padding:0cm 0cm 0cm 0cm\" width=\"80\">\n<p class=\"MsoNormal\"> </p>\n</td>\n</tr>\n<tr style=\"height:15pt\">\n<td width=\"300\" nowrap valign=\"bottom\" style=\"width:224.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">PANTALON MULTIESTRELLAS LATERAL</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">38</span></p>\n</td>\n<td width=\"110\" nowrap valign=\"bottom\" style=\"width:82.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">BLANCO</span></p>\n</td>\n<td width=\"129\" nowrap valign=\"bottom\" style=\"width:96.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">S26-0691-007-100</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">2</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">2</span></p>\n</td>\n<td width=\"81\" nowrap valign=\"bottom\" style=\"width:60.8pt; background:rgb(255, 199, 206); padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:rgb(156, 0, 6)\">-1</span></p>\n</td>\n<td width=\"161\" nowrap colspan=\"2\" valign=\"bottom\" style=\"width:120.8pt; padding:0cm 3.5pt 0cm 3.5pt; height:15pt\">\n<p class=\"MsoNormal\"><span style=\"font-family:"Aptos Narrow", sans-serif; color:black\">no aparecía en zebr</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias</p>\n</div>\n</div>",
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