#32353 · EXT: Re: Brownie - XQNSMMFRM - Pin no recibido
ID interno: 10918000010684615
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
17/2/26, 8:52
Resuelto
—
Actualizado
17/2/26, 10:29
Asignado
—
Respondido
Feb 17, 2026 11:29 AM
Completado
—
First resp. due
Feb 18, 2026 09:52 AM
Due by
Feb 19, 2026 09:53 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
El 3 de febrero de 2026, 12:05:56 UTC, soporte@browniespain.com escribió:
Solicitante: París Saint Germanin
Fecha de vencimiento: Feb 4, 2026 04:56 PM
Categoría:
Descripción:Hello,
We received an in-store order (CO0823603) for Louise Pouteau. The customer came in on Thursday and had not received her pick-up code. She contacted the store today explaining that she still has not received the pick-up code. Is it possible to get the pick-up code or to check where the problem is?
Have a great day!
Best regards,
The Brownie Paris Saint-Germain Team.
Pulse para obtener detalles: https://servicedesk.browniespain.com/app/itdesk/ui/requests/10918000010501373/details
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
ecommerce
JSON crudo (detalle completo)
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"description": "\n\n\n<div style=\"width:100% !important; margin:0; padding:0\" class=\"zm_6222484039221482534_parse_4895045889828111766\">\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(68, 68, 68)\">\n<p></p>\n<p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\"/></p>\n<div class=\"x_1956115751zd-comment\" dir=\"auto\">Hello team, <br/>\n <br/>\nThank you for contacting Browniespain. <br/>\n <br/>\nThis issue has been solved on 11/02. If you need any further assistance, please do not hesitate to contact us.<br/>\n <br/>\nRegards, <br/>\n <br/>\nBrownie<br/>\n</div>\n</div>\n<div style=\"padding:10px; line-height:1.5; font-family:"Lucida Grande", Verdana, Arial, sans-serif; font-size:12px; color:rgb(170, 170, 170); margin:10px 0 14px 0; padding-top:10px; border-top:1px solid rgb(238, 238, 238)\">\n</div>\n<div class=\"x_1956115751zendesk_quote\">\n<div class=\"x_1956115751zendesk_attr\">El 3 de febrero de 2026, 12:05:56 UTC, <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:soporte@browniespain.com\">soporte@browniespain.com</a> escribió:<br/>\n</div>\n<blockquote class=\"x_1956115751zendesk_quote\" style=\"margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204, 204, 204); padding-left:1ex\">\n<div class=\"x_1956115751personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\">\nSolicitante: París Saint Germanin<br/>\nFecha de vencimiento: Feb 4, 2026 04:56 PM<br/>\nCategoría: <br/>\nDescripción:\n<div dir=\"ltr\" class=\"x_1956115751zm_7121052016549411469_parse_7758418689214293271\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1956115751x_2102669053elementToProof\">\nHello,<br/>\nWe received an in-store order (CO0823603) for Louise Pouteau. The customer came in on Thursday and had not received her pick-up code. She contacted the store today explaining that she still has not received the pick-up code. Is it possible to get the pick-up\n code or to check where the problem is?<br/>\nHave a great day!<br/>\n<br/>\nBest regards,<br/>\nThe Brownie Paris Saint-Germain Team.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1956115751x_2102669053elementToProof\">\n<br/>\n</div>\n</div>\n<br/>\nPulse para obtener detalles: <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://servicedesk.browniespain.com/app/itdesk/ui/requests/10918000010501373/details\">\nhttps://servicedesk.browniespain.com/app/itdesk/ui/requests/10918000010501373/details</a><br/>\n<br/>\n</div>\n</blockquote>\n</div>\n<span style=\"color:rgb(255, 255, 255)\" class=\"x_1956115751zd_encoded_id\">[GJ574P-6731L]</span>\n<div style=\"display:none\">\n<div>\n\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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"value": "1771318378838",
"display_value": "Feb 17, 2026 09:52 AM"
},
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"value": "1771324187824",
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"value": "1771404779676",
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}
Thank you for contacting Browniespain.
This issue has been solved on 11/02. If you need any further assistance, please do not hesitate to contact us.
Regards,
Brownie