#32351 · PROBLEMA TARJETA REGALO
ID interno: 10918000010684577
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
17/2/26, 7:53
Resuelto
17/2/26, 8:35
Actualizado
19/2/26, 8:48
Asignado
Feb 17, 2026 09:02 AM
Respondido
Feb 17, 2026 09:07 AM
Completado
Feb 19, 2026 09:48 AM
First resp. due
Feb 18, 2026 08:53 AM
Due by
Feb 19, 2026 08:53 AM
Tiempo de resolución
0.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenos días,
El domingo vino una clienta con este problema, no sé si vosotros podéis ayudarnos con esto o le preguntamos a nuestro AM.
Gracias de antemano.
De: Blanca Garcia <blancagarcia250401@icloud.com>
Enviado el: lunes, 16 de febrero de 2026 20:15
Para: Moraleja Green <moralejagreen@browniespain.com>
Asunto: EXT:
Buenas tardes,
Soy Blanca, acabamos de hablar por teléfono. Te adjunto imagen del ticket y la tarjeta.
El problema es que yo hice una compra en Brownie Sevilla de 43,08€ de una tarjeta la cual tenía 220€ (comprada en vuestra tienda). Ayer domingo al ir a comprar un abrigo me dicen que no queda nada en la tarjeta de dinero. Esto es imposible ya que solo me he
gastado el importe mencionado anteriormente. Actualmente la tarjeta se supone que tengo 0 euros y mi pregunta es dónde están los 176,92 restantes. Ayer me comentaron que seguramente habría habido un error por parte de brownie Sevilla debido al importe de
la tarjeta actual.
Muchas gracias por tu atención y tu trabajo.
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Solucionado.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_8374335098410831380_parse_972909668604333250\">\n<div class=\"x_163005633WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Buenos días,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">El domingo vino una clienta con este problema, no sé si vosotros podéis ayudarnos con esto o le preguntamos a nuestro AM.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Gracias de antemano.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Blanca Garcia <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:blancagarcia250401@icloud.com\">blancagarcia250401@icloud.com</a>>\n<br/>\n<b>Enviado el:</b> lunes, 16 de febrero de 2026 20:15<br/>\n<b>Para:</b> Moraleja Green <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:moralejagreen@browniespain.com\">moralejagreen@browniespain.com</a>><br/>\n<b>Asunto:</b> EXT: </span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"font-size:11pt\">Buenas tardes,<br/>\n<br/>\nSoy Blanca, acabamos de hablar por teléfono. Te adjunto imagen del ticket y la tarjeta.<br/>\n<br/>\nEl problema es que yo hice una compra en Brownie Sevilla de 43,08€ de una tarjeta la cual tenía 220€ (comprada en vuestra tienda). Ayer domingo al ir a comprar un abrigo me dicen que no queda nada en la tarjeta de dinero. Esto es imposible ya que solo me he\n gastado el importe mencionado anteriormente. Actualmente la tarjeta se supone que tengo 0 euros y mi pregunta es dónde están los 176,92 restantes. Ayer me comentaron que seguramente habría habido un error por parte de brownie Sevilla debido al importe de\n la tarjeta actual.<br/>\n<br/>\nMuchas gracias por tu atención y tu trabajo.<br/>\n<br/>\nATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n</div>\n<div>\n<p class=\"MsoNormal\"><img width=\"3024\" height=\"4032\" style=\"width:31.5in; height:42in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7184414&ACTION=FILE\"/></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><img width=\"3024\" height=\"4032\" style=\"width:31.5in; height:42in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7184415&ACTION=FILE\"/></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n</div>\n</div>\n</div>\n</div>",
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