#32325 · CLICK UP incidencia

ID interno: 10918000010684083

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Estado

Cerrada

Prioridad

Normal

Urgencia

Normal

Impacto

Afecta al usuario

Categoría

Software

Subcategoría

Others

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 2 - Técnico interno

Solicitante

Ana Bigas

Técnico

Marc Giné

Departamento

Compras

Request Type

Incidencia

Creado

16/2/26, 9:13

Resuelto

27/2/26, 13:51

Actualizado

1/3/26, 13:52

Asignado

Feb 16, 2026 10:27 AM

Respondido

Feb 16, 2026 10:37 AM

Completado

Mar 1, 2026 02:52 PM

First resp. due

Feb 17, 2026 10:13 AM

Due by

Feb 18, 2026 10:13 AM

Tiempo de resolución

268.6 h

Overdue

First resp. overdue

No

Escalado

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc Giné

Descripción

Hola, 

Nos gustaría utilizar la app de Click Up (https://clickup.com/)  para organizarnos el día a día con mis compañeras. Recibimos muchos correos y es una herramienta que nos facilitaría la gestión del trabajo.
  El viernes desde casa lo empecé a utilizar y me fue bien pero ahora parece que ya no me funciona. Puede ser que el servidor me esté bloqueando correos enviados a la siguientes direcciones?

"Clickup_PlanaLigera" <a.t.901521162609.u-278694801.1a69bf2c-41d3-4950-b3a8-321cd0733bed@tasks.clickup.com>
"ClickUp_PlanaPesada" <a.t.901521163527.u-278694801.d36eba1e-0292-4fa6-997c-de5acb03e262@tasks.clickup.com>

Muchas gracias, 

Un saludo



New_Logo_01_.gif

Ana Bigas
Buyer

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+33 682878166
www.browniespain.com


La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.




Resolución

Hola Ana ,

Perdón que no he podido responder antes, añado a Marc para que podáis ver a modo proyecto que herramienta usar, o Jira o ClickUp ver cual os puede ser mas util a vuestro departamento y adoptar la que se elija finalmente como un servicio mas que damos y adoptarlo en nuestro catalogo para dar soporte a futuro en caso necesario.

Cerramos el ticket ya que sera un proyecto a tratar.

Saludos,
Marc

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Recibimos muchos correos y es una herramienta que nos facilitaría la gestión del trabajo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1463615985elementToProof\">\n&nbsp; El viernes desde casa lo empecé a utilizar&nbsp;y me fue bien pero ahora parece que ya no me funciona. Puede ser que el servidor me esté bloqueando correos enviados a la siguientes direcciones?</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1463615985elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1463615985elementToProof\">\n<span class=\"x_1463615985elementToProof\">&quot;Clickup_PlanaLigera&quot; &lt;a.t.901521162609.u-278694801.1a69bf2c<a target=\"_blank\" rel=\"noopener noreferrer\">-41d3-4950-b3a8-321cd0733bed@tasks.clickup.com</a>&gt;</span></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1463615985elementToProof\">\n<span class=\"x_1463615985elementToProof\">&quot;ClickUp_PlanaPesada&quot; &lt;a.t.901521163527.u-278694801.d36eba1e<a target=\"_blank\" rel=\"noopener noreferrer\">-0292-4fa6-997c-de5acb03e262@tasks.clickup.com</a>&gt;</span></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1463615985elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1463615985elementToProof\">\nMuchas gracias,&nbsp;</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1463615985elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1463615985elementToProof\">\nUn saludo</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_1463615985elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; 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margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<b>Ana Bigas</b><br/>\n<span style=\"font-size:8pt\">Buyer</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_1463615985x_socialLink x_1463615985OWAAutoLink\" id=\"x_1463615985OWAdd0c93ce-a62d-62c6-cd81-4a99d8c162dd\" href=\"https://www.facebook.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7184034&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_1463615985x_socialLink x_1463615985OWAAutoLink\" id=\"x_1463615985OWAb5721784-c004-7e40-3e4e-4e6fc458453a\" href=\"https://instagram.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7184035&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_1463615985x_socialLink x_1463615985OWAAutoLink\" id=\"x_1463615985OWA35569ebb-d826-86fe-25ce-4c90a433f7d4\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7184036&amp;ACTION=FILE\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_1463615985x_socialLink x_1463615985OWAAutoLink\" id=\"x_1463615985OWA92fbb3e6-d3c5-8f00-6d65-095451757da6\" href=\"https://es.linkedin.com/company/brownie\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7184037&amp;ACTION=FILE\"/></a></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:280px\">\n<p style=\"margin-top:1em; margin-bottom:1em; font-family:Arial; font-size:9pt\">\n<span style=\"color:rgb(0, 0, 0)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n</span><span style=\"color:rgb(61, 61, 63)\">+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); margin-top:0px; margin-bottom:0px\" class=\"x_1463615985OWAAutoLink\" id=\"x_1463615985OWAca456d9f-cd6a-a919-d230-1b2aecbfe236\">\n682878166</a><br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\" class=\"x_1463615985OWAAutoLink\" id=\"x_1463615985OWAcfb3c124-0c93-f219-cee4-49c8c5d9293a\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td style=\"vertical-align:top; width:635px\" colspan=\"3\">\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"text-align:justify; margin:0.1pt; font-family:Arial; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a>&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin:0.1pt; font-family:Arial\"><br/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n</p>\n</div>\n</div>",
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