#32315 · Precios erróneos TPV
ID interno: 10918000010663015
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Pricing
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
14/2/26, 11:28
Resuelto
17/2/26, 10:30
Actualizado
19/2/26, 10:48
Asignado
Feb 16, 2026 12:39 PM
Respondido
Feb 17, 2026 11:29 AM
Completado
Feb 19, 2026 11:48 AM
First resp. due
Feb 17, 2026 08:00 AM
Due by
Feb 18, 2026 08:00 AM
Tiempo de resolución
71.0 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenos días,
Volvemos a reclamar la corrección de los precios de CS en el TPV, ya que siguen saliendo con un precio que no corresponde al que aparece en la web oficial de Brownie. Hay algunas referencias que están de rebajas y ni marcan que lo están, y las que marcan rebajadas
salen a un precio mayor al real. Cada semana nos llegan referencias nuevas de esta colección, y siempre tenemos el mismo error.
Os adjunto algunos ejemplos de referencia;
(el precio en "()" es el de la web)
S26-0714-001-103 (39.99€) =49.90€
W26-0714-025-800 (9.99€) = 19.99€
W26-0618-054-505 (15.99€) = 29.99€
W26-0648-007-804 (15.99€) = 29.99€
Las referencias que nos urgen mas para su corrección son aquellas que empiezan por W26/S26.
Pedimos por favor si se puede solucionar, aunque el personal ya está avisado y al tanto para que no se den malentendidos con el cliente.
Quedamos a su respuesta;
Nadia Selimbegovic
La Roca Village
Brownie Spain
Resolución
Hola,
Ya se ha contestado en el correo anterior.
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Hola,</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Ya se ha contestado en el correo anterior.</span></span></b><br/></div><div><br/></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div>",
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"id": "10918000000167008",
"name": "Sergio Marqués",
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"id": "10918000000794001"
}
},
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"user_scope": "internal_user",
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"id": "10918000000167008",
"name": "Sergio Marqués",
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"id": "10918000000794001"
},
"phone": null,
"mobile": null,
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_1794226953611074283_parse_1789308282514488425\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\nBuenos días,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\nVolvemos a reclamar la corrección de los precios de CS en el TPV, ya que siguen saliendo con un precio que no corresponde al que aparece en la web oficial de Brownie. Hay algunas referencias que están de rebajas y ni marcan que lo están, y las que marcan rebajadas\n salen a un precio mayor al real. Cada semana nos llegan referencias nuevas de esta colección, y siempre tenemos el mismo error.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\nOs adjunto algunos ejemplos de referencia;</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n(el precio en "()" es el de la web)</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\nS26-0714-001-103 (39.99<span class=\"x_899622610elementToProof\">€) =49.90€</span></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\nW26-0714-025-800 (9.99<span class=\"x_899622610elementToProof\">€) = 19.99€</span></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<span class=\"x_899622610elementToProof\">W26-0618-054-505 (15.99€) = 29.99€</span></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\nW26-0648-007-804 (15.99<span class=\"x_899622610elementToProof\">€) = 29.99€</span></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<span class=\"x_899622610elementToProof\">Las referencias que nos urgen mas para su corrección son aquellas que empiezan por W26/S26.</span></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<span class=\"x_899622610elementToProof\">Pedimos por favor si se puede solucionar, aunque el personal ya está avisado y al tanto para que no se den malentendidos con el cliente.</span></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\nQuedamos a su respuesta;</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\nNadia Selimbegovic</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<br/>\n</div>\n<div class=\"x_899622610elementToProof\" id=\"x_899622610Signature\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_899622610elementToProof\">\n<br/>\n</div>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_899622610elementToProof\">\n<span style=\"font-size:16pt; color:rgb(47, 84, 150)\"><b>La Roca Village</b></span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_899622610elementToProof\">\n<span style=\"font-size:16pt; color:rgb(47, 84, 150)\"><b>Brownie Spain</b></span></p>\n<p style=\"margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\" class=\"x_899622610elementToProof\">\n<span style=\"font-size:16pt; color:rgb(47, 84, 150)\"><b> </b></span></p>\n</div>\n</div>",
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"id": "10918000000044001",
"name": "Éxito"
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"value": "1771068490790",
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"name": "Incidencia"
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},
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"value": "1771324172343",
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"rafaela.katherine@browniespain.com"
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