#32312 · Transacción anulada
ID interno: 10918000010648029
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Others
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
13/2/26, 19:18
Resuelto
16/2/26, 13:47
Actualizado
18/2/26, 13:47
Asignado
Feb 16, 2026 08:40 AM
Respondido
Feb 16, 2026 02:47 PM
Completado
Feb 18, 2026 02:47 PM
First resp. due
Feb 17, 2026 08:00 AM
Due by
Feb 18, 2026 08:00 AM
Tiempo de resolución
66.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Mientras estábamos con el TPV1 en el menú de transacciones le he dado a "anular" una transacción de 7,90€ (sin querer), cuando me ha salido el mensaje de ¿desea anular? le he dado a "no", pero no sé por qué, me la ha anulado de todos modos, y creo que ha devuelto el importe a la tarjeta del cliente. El cliente ya no se encontraba en tienda y no he podido avisarle para corregirlo.
Mando adjunta copia del ticket.
Muchas gracias,
Nerea
Resolución
Hola
Ya esta corregido a nivel interno.
Un saludo.
JSON crudo (detalle completo)
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{
"id": "10918000010648037",
"name": "Copia ticket devolución.jpg",
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"name": "Éxito"
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