#32311 · TICKET PERDIDO (BUSCAR)
ID interno: 10918000010648015
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
13/2/26, 19:05
Resuelto
16/2/26, 9:21
Actualizado
18/2/26, 9:47
Asignado
Feb 16, 2026 09:13 AM
Respondido
Feb 16, 2026 10:20 AM
Completado
Feb 18, 2026 10:47 AM
First resp. due
Feb 17, 2026 08:00 AM
Due by
Feb 18, 2026 08:00 AM
Tiempo de resolución
62.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
¡Hola!
Necesitamos que nos busquéis un ticket, estos son los datos:
ALICIA GUILLÓ
635646156
FECHA DEL TICKET: 16/01/2026 16:30 hrs
REFERENCIA:
W26-0629-024-103 GUANTES BEIGE TALLA UNICA 9,99eu
Gracias, Brownie Jorge Juan
Resolución
Ticket adjuntado
JSON crudo (detalle completo)
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