#32305 · Albarán error validación
ID interno: 10918000010618869
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Petición
Creado
13/2/26, 13:10
Resuelto
16/2/26, 14:11
Actualizado
18/2/26, 14:47
Asignado
Feb 16, 2026 08:43 AM
Respondido
Feb 16, 2026 03:11 PM
Completado
Feb 18, 2026 03:47 PM
First resp. due
—
Due by
—
Tiempo de resolución
73.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Hemos recepcionado traspasos de otras tiendas esta mañana pero hay uno que aparentemente no nos aparece validado correctamente ni en nedap, ni en recepciones pendientes ni en la zebra, pero en cambio si que nos lo ha sumado en stock y no nos aparece que nos lo haya leído en positivo.
Como podemos ver en la captura, se ha recepcionado correctamente pero no entendemos por que no se ha limpiado de los otros lugares.
¿Nos podéis ayudar a entender esto para poder solucionarlo?
Gracias y un saludo,
Maria Delmás
Resolución
Hola chicas
¿podéis proporcionarnos el numero de PT?
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br/></div><div><br/></div><div><br/></div><div>¿podéis proporcionarnos el numero de PT?<br/></div><div><br/></div><div>Un saludo.</div></div>",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_3952449142824815956_parse_1327499491105700062\">\n<div class=\"x_1316149518WordSection1\">\n<p class=\"MsoNormal\">Buenos días, </p>\n<p class=\"MsoNormal\">Hemos recepcionado traspasos de otras tiendas esta mañana pero hay uno que aparentemente no nos aparece validado correctamente ni en nedap, ni en recepciones pendientes ni en la zebra, pero en cambio si que nos lo ha sumado en stock y no\n nos aparece que nos lo haya leído en positivo. </p>\n<p class=\"MsoNormal\">Como podemos ver en la captura, se ha recepcionado correctamente pero no entendemos por que no se ha limpiado de los otros lugares.\n</p>\n<p class=\"MsoNormal\">¿Nos podéis ayudar a entender esto para poder solucionarlo?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"414\" height=\"310\" style=\"width:4.3125in; height:3.2291in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=7132478&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias y un saludo, </p>\n<p class=\"MsoNormal\">Maria Delmás </p>\n</div>\n</div>",
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