#32270 · PROBLEMAS CON DEVOS ONLINES
ID interno: 10918000010618177
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Procedimientos BC
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
11/2/26, 14:23
Resuelto
12/2/26, 8:24
Actualizado
14/2/26, 8:46
Asignado
Feb 12, 2026 08:24 AM
Respondido
Feb 12, 2026 08:25 AM
Completado
Feb 14, 2026 09:46 AM
First resp. due
Feb 12, 2026 03:23 PM
Due by
Feb 13, 2026 03:23 PM
Tiempo de resolución
18.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Os escribimos porque durante estos días hemos realizado devos online en tienda que no se me están sumando en stock y tampoco han aparecido en inventario ya que no nos deja cambiar el estado de la prenda.
Por ejemplo, w26-0780-004-103/m fue una devo online y no nos deja cambiar el estado a la prenda ni tampoco se suma al stock.
Por favor, ayudarnos cuando podáis con esto.
Muchas gracias,
Team Rambla
Resolución
Hola chicas,
En relación con el inconveniente que me comentáis —que no os permite cambiar el estado de una etiqueta aunque se ejecute correctamente el procedimiento (desplazamiento de las prendas e identificación adecuada)—, os pido que, cuando tengáis una devolución online, creéis directamente una nueva etiqueta RFID.
De momento, no es necesario modificar nada más en el proceso: realizad la devolución ONLINE como siempre, pero sustituyendo la etiqueta RFID. Es decir, cread una etiqueta nueva y desechad la anterior, asegurándoos de que quede debidamente destruida.
Por favor, dadme feedback a lo largo de esta semana sobre cómo funciona este procedimiento y si os resulta operativo.
¿Os parece bien?
Muchas gracias
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><p><span class=\"size\" style=\"font-size:24px\">Hola chicas,</span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p><span class=\"size\" style=\"font-size:24px\">En relación con el inconveniente que me comentáis —que no os permite cambiar el estado de una etiqueta aunque se ejecute correctamente el procedimiento (desplazamiento de las prendas e identificación adecuada)—, os pido que, cuando tengáis una devolución online, creéis directamente una nueva etiqueta RFID.</span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p><span class=\"size\" style=\"font-size:24px\">De momento, no es necesario modificar nada más en el proceso: realizad la devolución ONLINE como siempre, pero sustituyendo la etiqueta RFID. Es decir, cread una etiqueta nueva y desechad la anterior, asegurándoos de que quede debidamente destruida.</span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p><span class=\"size\" style=\"font-size:24px\">Por favor, dadme feedback a lo largo de esta semana sobre cómo funciona este procedimiento y si os resulta operativo.</span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p><span class=\"size\" style=\"font-size:24px\">¿Os parece bien?</span><span class=\"size\" style=\"font-size:24px\"><br/></span></p><p><span class=\"size\" style=\"font-size:24px\">Muchas gracias",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1052613936865656268_parse_6518582353698353201\">\n<div class=\"x_1077513641WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Os escribimos porque durante estos días hemos realizado devos online en tienda que no se me están sumando en stock y tampoco han aparecido en inventario ya que no nos deja cambiar el estado de la prenda.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Por ejemplo, w26-0780-004-103/m fue una devo online y no nos deja cambiar el estado a la prenda ni tampoco se suma al stock.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Por favor, ayudarnos cuando podáis con esto.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span style=\"font-size:12pt\">Team Rambla</span></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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