#32251 · RV: Albaranes PTBA002874 Y PTBA002873
ID interno: 10918000010608459
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
10/2/26, 17:01
Resuelto
12/2/26, 8:28
Actualizado
14/2/26, 8:46
Asignado
Feb 12, 2026 08:27 AM
Respondido
Feb 12, 2026 09:28 AM
Completado
Feb 14, 2026 09:46 AM
First resp. due
Feb 12, 2026 08:00 AM
Due by
Feb 13, 2026 08:00 AM
Tiempo de resolución
39.5 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
De: Aveiro
Enviado el: 10 de fevereiro de 2026 12:18
Para: Eliana Garcia <eliana.garcia@browniespain.com>
CC: Marta Maciel <marta.maciel@browniespain.com>
Asunto: Albaranes PTBA002874 Y PTBA002873
Buenas tardes,
Me comunico con ustedes para solicitarles que validen manualmente dos albaranes de entrega que llegaron de Norte Shopping (PTBA002874 Y PTBA002873) a nuestra tienda.
Al intentar procesar las dos cajas con el escáner Zebra, no lee todas las etiquetas; solo lee el 42%, a pesar de que todos los artículos están presentes.
Gracias y un cordial saludo,
Carolina Neves
Brownie Fórum Aveiro
Resolución
Hola
Están validados los albaranes solicitados
Un saludo,
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_8098835321626677072_parse_1844088634135530318\">\n<div class=\"x_1746981138WordSection1\">\n<p class=\"MsoNormal\"><span lang=\"PT\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"PT\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-family:"Calibri", sans-serif\"> Aveiro\n<br/>\n<b>Enviado el:</b> 10 de fevereiro de 2026 12:18<br/>\n<b>Para:</b> Eliana Garcia <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:eliana.garcia@browniespain.com\">eliana.garcia@browniespain.com</a>><br/>\n<b>CC:</b> Marta Maciel <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:marta.maciel@browniespain.com\">marta.maciel@browniespain.com</a>><br/>\n<b>Asunto:</b> Albaranes PTBA002874 Y PTBA002873</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Me comunico con ustedes para solicitarles que validen manualmente dos albaranes de entrega que llegaron de Norte Shopping (PTBA002874 Y PTBA002873) a nuestra tienda.\n</p>\n<p class=\"MsoNormal\">Al intentar procesar las dos cajas con el escáner Zebra, no lee todas las etiquetas; solo lee el 42%, a pesar de que todos los artículos están presentes.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias y un cordial saludo,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Carolina Neves</p>\n<p class=\"MsoNormal\">Brownie Fórum Aveiro</p>\n</div>\n</div>",
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